Toyota of North Austin - Service Center

Nickel & dime the customer. My Tundra is less than 2 yrs old, 18k mls, 1yr+ warranty left, but they want me to pay out-of-picket for maintenance on covered systems. Funny, Rep t My Tundra is less than 2 yrs old, 18k mls, 1yr+ warranty left, but they want me to pay out-of-picket for maintenance on covered systems. Funny, Rep tried upsell me on 2023 model but I think why buy truck brand that I now know uses parts that last less than 2 years & aren’t covered by bumper to bumper warranty or the ToyotaCare that’s included for 2 yrs? To me a factory warranty on new truck means if it’s covered by warranty & has problem or breaks then you don’t have to pay out of pocket to service or repair the system or part with the problem/broken. Prime example, this very 2021 Tundra I own & bought new came from factory with completely broken a/c system, all 9 components filled w metal shavings from compressor & had to be replaced including all fluids, filters, hoses & cleaning the system. All done at no out of pocket cost to me, it did take a year+ for Toyota N Austin to acknowledge my a/c was a lemon from factory & it did cost me time because over that year+ of driving my sweltering truck I had 14 visits to dealership pleading for them to fix a/c. But point is once the acknowledged problem they fixed it at no cost to me. Same truck also came with blown speakers , I recorded audio of fried sound on day 1, which took a staggering 14 months to get fixed, but did at no cost. More

The service advisor Arielle Contrer, who dealt with her, was very professional and cooperative, and tried to help me as much as possible with a High professionalism, and despite the very high cost of repair was very professional and cooperative, and tried to help me as much as possible with a High professionalism, and despite the very high cost of repairing my car, although it is a 2013 model, i.e. ten years old, but the result is good, even if I did not drive the car for a long distance to know the result of the repair until now، I hope things go well. More

The advisor named Zsolt “Z” Lengyel is a very great guy in total, he was helpful & knew What information he was giving me. I really loved his service & recommend this amazing man. in total, he was helpful & knew What information he was giving me. I really loved his service & recommend this amazing man. More

Drop my vehicle for service five hours later I still hadn’t heard what the problems or what needed to be fixed. I called back I texted and no respond. I had to text another tech that’s helped me in the hadn’t heard what the problems or what needed to be fixed. I called back I texted and no respond. I had to text another tech that’s helped me in the past and asked him please if he could find out he said he would he would Call my person that was helping me which was lucky and tea finally called me back and said I was gonna have to take it to the collision side and this was about nothing to 30 I said OK did I need to go over there and drive it or what would happen and he said well here he will take my ticket over there to them to see what they wanted to do so I waited until about five and called over there. They said they didn’t have any ticket and they didn’t have my car, but promised me they would go find out about it , so it’s a bad experience but now it’s in the collision side and hopefully they’re going to take care of me More

Very helpful and fast! Service dept did not pressure me to buy anything I did not feel comfortable with. Service dept did not pressure me to buy anything I did not feel comfortable with. More

came in for service, attendant was relatively quick to engage and got one of the support mgrs to engage at the same time.. impressive. They found the problem, fixed this issue and get us out the door wit engage and got one of the support mgrs to engage at the same time.. impressive. They found the problem, fixed this issue and get us out the door within 2-3 days. They did however deliver a dirty car to me.. paper mat on the floor.. grease pencil words written on the window and they had run the wipers a few times to try to clean and just made a mess. More

So glad I bought the Platinum extended warranty for my Camry and the tire package. I have two new tires because of flats at no charge to me. Your car should be taken care of by the dealership. It is worth Camry and the tire package. I have two new tires because of flats at no charge to me. Your car should be taken care of by the dealership. It is worth the initial investment. More

Everything was perfect! !! Walter is a great professional and was a good job, as always. Thanks !! Walter is a great professional and was a good job, as always. Thanks More

Appears to have new Management and some new employees. Much better service experience. Thanks Bill F Much better service experience. Thanks Bill F More

Service was great as usual. I will be back for more of the great service. I will be back for more of the great service. More