Toyota of North Austin - Service Center

Brought my Tacoma in for oil change & tire rotation & spark plugs. 4 hrs and said they didn’t have time to do plugs? Most disorganized dealership I’ve ever seen & mom 72 yrs old. spark plugs. 4 hrs and said they didn’t have time to do plugs? Most disorganized dealership I’ve ever seen & mom 72 yrs old. More

Service writer did not check how much time remaining on my vehicle after arriving at 7:40am still waiting on shuttle since 7:38am it is now 8:53am . 10:00 will be my 3 hours what’s up ? Bad service . Need my vehicle after arriving at 7:40am still waiting on shuttle since 7:38am it is now 8:53am . 10:00 will be my 3 hours what’s up ? Bad service . Need to find some where to service my vehicle in future. More

made a service appointment for 1:30 waited 45 minutes in long line of cars before getting to the one person working. was told that it would be 3 hours for a routine service. Charles Maude was the best. N long line of cars before getting to the one person working. was told that it would be 3 hours for a routine service. Charles Maude was the best. North Austin is the worst I've ever seen in 40 years.i will NEVER go there again. More

My Prius would not start so we had it towed to Toyota of N. Austin. We were never able to speak to anyone- all communications on line. It turned out to be a dead 12 Volt Toyota battery, which had less tha N. Austin. We were never able to speak to anyone- all communications on line. It turned out to be a dead 12 Volt Toyota battery, which had less than 2 years on it, was installed by a Toyota dealer, and was eligible for full warranty replacement. They charged over $265 for a new battery without even checking warranty status, which every Toyota dealer can do. The service advisor did not return calls and I was put on hold for over 20 minutes before I gave up. Still have not arranged for a refund of the warranty work we should not have been charged for. They provide no way to send an e mail to alert them to their mistakes and our overcharge, and won't call back. More

If I could give them 0 stars I would! My most recent experience was absolutely horrible. From the beginning before I even got out of my car I was frustrated. I felt like I was at a grocer My most recent experience was absolutely horrible. From the beginning before I even got out of my car I was frustrated. I felt like I was at a grocery store where they only have 1 register open. It took minimum 20 minutes just for someone to check me in. I never saw or spoke in person or even over the phone, only text, with the representative with my car. I had mentioned I was concerned about my brakes and they took total and complete advantage of that situation and me! They changed my brakes and rotors, which after speaking and showing another mechanic my brake pads didn't need to be done. My brakes where squeaking from the brake dust and just needed to be cleaned off. They also told me that I needed an alignment. My vehicle gave no indication that it needed an alignment, so at that point they're really trying to get money out of me. They also said I needed to flush the brake fluid, which I did not approve. I told them do not do the alignment and to change the brakes (at the time I didn't know they didn't need to be done), turn the rotors, and bleed the system as needed (that is not the same as flushing the brake fluid). My whole total, even after a small discount, was over $650. Which even for and oil change, brakes (which didn't need to be done) , and flushing my brake fluid (which i did not ask for them to do) is ridiculous. It also took them 6 hours. I will never step foot at this dealership again and will telling my friends and family to do the same. I will be writing more reviews and calling their customer service line as well. More

This is NOT the same dealership anymore. I have purchased at least 5 cars from the former dealer, Charles Maund, but never again at this dealer. Today, my scheduled 35K service appointment w I have purchased at least 5 cars from the former dealer, Charles Maund, but never again at this dealer. Today, my scheduled 35K service appointment was lost. The line was quite long, and it took them over three hours to just ROTATE THE TIRES. Once I just decided to leave without the service, I was told “we’ve been trying to reach you, your car is ready”. My phone never rang, it’s not on vibrate, there was no message, they have my phone number. For Toyota service, I recommend going elsewhere. I’m really unhappy about the new owners, their service is awful. The WiFi? Forget it, not working. Their comment: “yeah, we’ve been having problems with the WiFi”. Lucky in Service helped me, he was the only aspect of the dealership that they can be proud of today. More

Worst experience ever! !!! Left car overnight to get get diagnosed and coordinator couldn’t be bothered to call me, but was happy to quote me $5000 for a job that could have !!! Left car overnight to get get diagnosed and coordinator couldn’t be bothered to call me, but was happy to quote me $5000 for a job that could have been done for 700. Was sent to one voice mail after another only have to get it towed to another shop. Then this service station did everything they could to stall and not release to the tow truck and not give me my car back. So not worth the effort!!! More

They need to keep a Supra overnight for an oil change or recall? 🤣 Other local dealers are able to and have done vehicle recalls and service within 4 hours, and have the car back to you same day. Maund Ser recall? 🤣 Other local dealers are able to and have done vehicle recalls and service within 4 hours, and have the car back to you same day. Maund Service insisted on keeping the car overnight without a clear explanation or option for a loaner or way of getting around. The vibe I got from the writer was “give me you car and go away” I ended up declining service. The service writer stated that the reason was that they only had one lift for the car. This recall was for an ECU flash on a Supra. Why does it need a lift if the ECU is getting flashed? He stated that the Supra is always an overnight hold vehicle even for oil changes 😑 Straight lie! I had an ould change done here already that took 2-3 hours and overall oil changes can be done in 1-2 hours for the Supra. I have also confirmed with Cedar Park Toyota, Autonation Toyota, San Marcos Toyota & Toyota of Killeen that this recall for the Supra does not require a lift nor do oil changes need to be overnight. If they have to lie about an oil change, who knows what kind of story you’ll get for real maintenance or service. Maund, I understand that you are a high volume dealer, but if you’re unable to keep up with service or have techs on site. Please say so instead of some reason that makes no sense at all. I even called ahead to see if this could be done and was quoted over the phone that it would be up to 4 hours. Upon arrival I was told otherwise. Did not get the writer’s name, nor was there a name tag. But upon leaving the service yard, the writer was a bit rude while giving directions and seemed like he was having a bad start to the day. I simply missed the turn in the yard and he was not happy about it. C’mon bro I dont know the layout of your yard for the exit, and I get it, CS can be tough but no need to be rude or snappy. Does Maund have a wellness program for their staff? Our family has purchased many vehicles here in the past and I’ve recommended friends to do business with Maund Toyota as well. However, if service has now evolved to this, I cant say that Maund will be my first choice when it comes to purchasing a vehicle and I definitely do not plan to visit he service department ever again as there is no trust or integrity there. Majority of people would not realize but for those who know your car, take it to Cedar Park or Killeen. They will treat you nice and be upfront with you. After $60k out of pocket, you get this type of service from Maund. Good luck! 🏎 More

First service since I bought my car from dealership. So far so good no problem at this time yet. far so good no problem at this time yet. More