Toyota of North Austin - Service Center

I am tired and disappointed by this experience. I understand people get backed up. I understand parts may be hard to come by. I understand it takes time to get things done but this experience was sho understand people get backed up. I understand parts may be hard to come by. I understand it takes time to get things done but this experience was shocking. My vehicle was taken to this shop around August 12th--barring the initial contact follow up/ customer service was abysmal The inability of staff to simply respond to questions (only X knows the status, I cannot update you on the file, they can't answer that question either, he is off but I will make sure....) was unacceptable. I've never dealt with a situation 1) where only one person could help me 2) the people I chanced to get on the phone would transfer me away immediately and refuse to answer questions or 3) the person in charge of my file would call to complain and question my reasons for attempting to simply get a status update. In the near month you had my vehicle: I called 20+ times, emailed a handful and have records for texts sent at least every few days which I can provide--with lackluster response bordering on willful negligence. And if I may add, don't call paying customers "young man" in some sort of power move--I treated you with nothing but respect, I expect the same. Lastly, my initial repair estimate was for $4200. Around the 20th I contacted the servicer to ask about the status of the repair and was told it would be roughly a week to get my vehicle back. On the 23rd I was informed that the adjuster had to come back as an additional part was needed and it would be delayed further (no additional documentation/estimates were provided). I was never contacted about the additional parts beforehand (which cost over 3k) and to go around me and speak to insurance only is shady. To add insult to injury you left dirt and dealer tags/trash in my truck. I would never recommend the service department of this dealership again--to anyone. P.S. Angel was awesome and offered to set me up with a rental due to the timeframe. Jerry called the next day to state that actually it was a $43/per day cost--it was really too much to hope you would make any effort to make my experience better More

Thad was great and I like the new feature where you can text your advisor instead of having to call. Service was completed timely too text your advisor instead of having to call. Service was completed timely too More

Ive gone back for several upgrades to my rav 4 and the service team, especially martin flores, are exceptional. The ceramic window tint job i received this last visit is the best quality after market upgr service team, especially martin flores, are exceptional. The ceramic window tint job i received this last visit is the best quality after market upgrade yet. And its guaranteed for life! More

Mark in the body shop was awesome.He took care of all Mark in the body shop was awesome. He took care of all aspects of the damage on my car. He was both friendly, and professional. When I went to pick Mark in the body shop was awesome. He took care of all aspects of the damage on my car. He was both friendly, and professional. When I went to pick it up, it looked like a new car!!! More

Thanks to Angel and Mark for getting my tire swapped and collision repairs completed. Great work! Will definitely come back to Charles Maund Toyota for future service collision repairs completed. Great work! Will definitely come back to Charles Maund Toyota for future service More

Jonathan was most helpful!!! He kept me informed and I got my car serviced while I waited got my car serviced while I waited More

Friendly service great people working in the service department quick and professional service. Everything was fine with my service and my vehicle was washed for me department quick and professional service. Everything was fine with my service and my vehicle was washed for me More

Friendly, quick, reliable service. Professional, courteous, and well organized. They found the issue with my tire and resolved it. I can now travel to my vacation destination without the worry of my courteous, and well organized. They found the issue with my tire and resolved it. I can now travel to my vacation destination without the worry of my tire going flat. More

Service advisor was courteous and communicated about the issues well. He made me feel at ease about my repair decisions that had to be made. I will ask for him in the future. issues well. He made me feel at ease about my repair decisions that had to be made. I will ask for him in the future. More

Great Service ! Good people ! Take it or leave it . 25 words is too much. I had good service and the people were good. Thanks, DJ words is too much. I had good service and the people were good. Thanks, DJ More