Toyota of North Austin - Service Center

I was able to leave my car because of a recall on the fuel pump and received a call when it was ready. Got my oil and tires rotated. fuel pump and received a call when it was ready. Got my oil and tires rotated. More

Cade was awesome! So helpful. I thought I was going to need to have a part replaced, but they repaired it for MINIMAL cost. Delighted customer! need to have a part replaced, but they repaired it for MINIMAL cost. Delighted customer! More

They cleaned my car, gave me a rid home! Advisor was nice at first until I used several coupons and he did not get his commission? Then he was rude. The used sales guy would not leave me alone! The b nice at first until I used several coupons and he did not get his commission? Then he was rude. The used sales guy would not leave me alone! The bill was high but they did a lot of work. More

As always, we had a great experience at Charles Maund recently when we visited the service center! Mark was professional, courteous and a real trooper in getting our problem resolved. recently when we visited the service center! Mark was professional, courteous and a real trooper in getting our problem resolved. More

Driving Around With No Oil I brought my 2018 Toyota iM here for an oil change July 21st. July 31st I noticed the photos below. I think to myself, "no way my 2018 Toyota with onl I brought my 2018 Toyota iM here for an oil change July 21st. July 31st I noticed the photos below. I think to myself, "no way my 2018 Toyota with only 28K miles is leaking oil, must have been the last person who parked here." So I keep driving, and August 9th I notice it's running rough. I think to myself, "that's odd, I was literally just at Charles Maund Toyota." I check the dipstick and it's bone dry.... Not a drip of oil.... I've been driving all over Austin in 110 degree weather with no oil, causing irreversible damage to my engine. Currently sitting here as they fix the mistake and comp me for oil change. $75 to cover up irreversible damage to a car I paid $15,000 for.... Moral of the story: go to your neighborhood mechanic who cares about his reputation and isn't too big to fail and therefore pays attention to his work so mistakes like this don't happen. More

Made me comfortable that I would not be exposed to covid19. Informed of work done. Car cleaned inside and out. Sanitized with spray.before I got in. covid19. Informed of work done. Car cleaned inside and out. Sanitized with spray.before I got in. More

My experience of getting my car serviced at Charles Maund To I can't say enough good things about my service advisor Lance Culpepper. Lance is very honest, dependable and knowledgeable about cars. He provides ex I can't say enough good things about my service advisor Lance Culpepper. Lance is very honest, dependable and knowledgeable about cars. He provides excellent customer service. We take our both cars to him for repair and service. Lance is very prompt, never tries to sell something you don't need, and work done is very satisfactory and on time. WE FULLY TRUST LANCE CULPEPPER. Thanks Lance for all your help for years. Mr. Wes Newman and Mr. Fernando Lerma: Please congratulate Lance Culpepper for being such a great service provider. Jag Mathur jpm2002home@yahoo.com Tel: 512-672-9356 More

Friendly Competent Customer Service After an unexpected shift lever breakdown and tow, the service department at this dealer jumped through hoops to get me up and running again. The se After an unexpected shift lever breakdown and tow, the service department at this dealer jumped through hoops to get me up and running again. The service charges were very fair, the turn around time was very good, and the customer service was excellent! Lance did a fantastic job keeping me up to date on the repair status, and he and his team got the job done right and delivered exceptional customer service along the way. I would highly recommend this dealership. People go out of their way to help. Very nice customer experience. More

My Service Advisor Lance Culpepper was excellent as usual! Got 10K service and had mirror cover replaced. Part was in stock and in the right color. I had some questions later and Lance Culpepper followed up pr Got 10K service and had mirror cover replaced. Part was in stock and in the right color. I had some questions later and Lance Culpepper followed up promptly! More

They took care of everything I haven't had much experience with insurance claims, luckily. I took my 4Runner in to have some damage repaired, and my instinct was that the insuran I haven't had much experience with insurance claims, luckily. I took my 4Runner in to have some damage repaired, and my instinct was that the insurance company vastly underestimated the job. CMT, said that was common, they'd communicate directly with the insurance adjuster, and take care of things. The next thing I knew, the repairs were completed. More