Toyota of North Austin - Service Center

Service department Truly exceptional service. Will Manniella was absolutely amazing. The best service I have ever received at any Toyota Dealership. From the moment I ca Truly exceptional service. Will Manniella was absolutely amazing. The best service I have ever received at any Toyota Dealership. From the moment I called to setup an appointment to getting into my vehicle after everything was completed. My vehicle went on three test drives to make sure it was good to go. I would receive updates on my vehicle as they came up. I was informed at a decent time of my car having to stay an additional day so that I could make arrangements. Will made sure I was informed on the work that needs immediate attention and gave me a few options to work with when I came back for the additional repairs needed. I wasn’t pressured into doing anything right away, I wasn’t judged for not having the means to get it taken care of at that moment. He gave me the information, reassured me that it would be okay just to get it taken care of as soon as possible. I will continue to go back to this specific location even though I live down southwest of Austin, and there is one down the way. It is well worth the drive. The Costumer Service here does not compare. More

Good service Angel Rodriguez was prompt, polite and gave me clear information about the process and the time needed to do the inspection. All good, plus doughnuts. Angel Rodriguez was prompt, polite and gave me clear information about the process and the time needed to do the inspection. All good, plus doughnuts. Thanks! More

Will is awesome!!! Always so helpful in recommending exactly what I need and explaining things clearly! I always know my truck is in good hands here! exactly what I need and explaining things clearly! I always know my truck is in good hands here! More

Great service Charles Maund Toyota has always had a great service department. I would highly recommend them. It costs a bit more, but the extended service package i Charles Maund Toyota has always had a great service department. I would highly recommend them. It costs a bit more, but the extended service package is a great deal. More

Charles Maund Service department is awesome one of the only reasons I believe this is because of Kevin Coyne you need to hire more awesome, charismatic, and intelligent service department employees like K only reasons I believe this is because of Kevin Coyne you need to hire more awesome, charismatic, and intelligent service department employees like Kevin More

These guys know what they're doing I always have a good experience going to Charles Maund Toyota. Their staff is stable and remember you when you return. Thanks for being available to p I always have a good experience going to Charles Maund Toyota. Their staff is stable and remember you when you return. Thanks for being available to provide great service. More

flat repair quick service nice staff in and out with no problems and washed my truck we are a Toyota family and will be back for service quick service nice staff in and out with no problems and washed my truck we are a Toyota family and will be back for service More

We have bought and serviced our last three cars through Charles Maund. Kevin Coyne has been our service advisor throughout and the main reason we continue with this dealership. His professionalism and pers Charles Maund. Kevin Coyne has been our service advisor throughout and the main reason we continue with this dealership. His professionalism and personality are outstanding. More

Upseller to the max 10/19/2019 The WORST service ever. I recently took my car in because it was struggling to start. My service guy sent me a bill for 2,000 and NO 10/19/2019 The WORST service ever. I recently took my car in because it was struggling to start. My service guy sent me a bill for 2,000 and NONE of the items included had anything to do with my car starting. Totally upsold me on unnecessary repairs. 3 days later my car dies at a gas station in the middle of the night. I called the dealership to get a jump so I could take my car back in. The only option they gave me was to have my car TOWED in (of course at a steep expense). They took no accountability whatsoever. I then got a jump and drove it to Autozone. Lo and behold it was a battery issue. Which could/should have been easily diagnosed. The technician at auto zone said that there is no way they could have missed it, as the battery was so dead it would have shown up when Charles Maund tested it. Which I don't believe they ever did. They totally upsold me and didn't even fix the issue for which the car was brought in in the first place. Leaving me stranded in the middle of the night. More

Car repair after wreck Mark did an excellent job of getting the car repair to "new" status. And he communicated frequently, so that I knew what was going on. Mark did an excellent job of getting the car repair to "new" status. And he communicated frequently, so that I knew what was going on. More