Toyota of North Austin - Service Center

30K checkup I love my Toyota RAV4 that I bought a couple of years ago from Charles Maund Toyota. I'll always bring my car to them for any service. Personnel are I love my Toyota RAV4 that I bought a couple of years ago from Charles Maund Toyota. I'll always bring my car to them for any service. Personnel are always friendly and knowledgeable. The service team takes really good care of my car. I highly recommend them to anyone. More

Bad customer service I don't know where to start. I am very disappointed with Charles Maund Toyota, and I feel lied and robbed. In 2016 a signed up for a lease (first time I don't know where to start. I am very disappointed with Charles Maund Toyota, and I feel lied and robbed. In 2016 a signed up for a lease (first time in my life) and one of the leasing points was that the contract would be for 3 years and I all was responsible for was to pay the difference if I went above the mileage on the contract. They said, any repairs, maintenance, oil changes, etc. it's on us, "you don't have to pay anything out-of-pocket". What they forgot to say it's that they included in the lease $2k for a maintenance package. Now that I traded-in that vehicle at the new Toyota in Cedar Park, it turned out I didn't have to buy that maintenance package. Toyota offers free maintenance for the first 2 years (or 25k mileage, whichever comes first) on all new vehicles, so they charged me $2k for the third year. I traded-in sooner and I just wanted to cancel and recover anything for these warranty that I should had never been forced to buy to begin with. They made me go to their office, I was only going to get $65 back but they had to charge a convenience fee of $25 for the cancellation, so I only ended up with $40. This is a joke. I am very upset with this company and I will NEVER buy or recommend any friends or relatives to this company again. If you are going to lease, make sure to go over every single charge and ask why do you have to buy a maintenance package for $2k when the first 2 years are for free. It does not make any sense. More

Excellent service My service advisor, Kevin Coyne, always treats me like a VIP customer and I appreciate all of his efforts. Makes follow up calls regardless of how sm My service advisor, Kevin Coyne, always treats me like a VIP customer and I appreciate all of his efforts. Makes follow up calls regardless of how small the service was. More

Professional and efficient. Upon arrival I was greeted almost immediately and and my needs were taken care of. I was referred to the right service rep and after he took all my in Upon arrival I was greeted almost immediately and and my needs were taken care of. I was referred to the right service rep and after he took all my information my vehicle was addressed. I was given an estimate of time which was pretty accurate. I noticed while waiting that the service department was a very busy place. What caught my eye was that the customers were always updated so they knew how there repairs were going. More

Great service!!! I recently had my car towed to Maund Toyota at almost midnight and left my key & bus. card in a nite drop box. They had the tire & parts ordered by 7 I recently had my car towed to Maund Toyota at almost midnight and left my key & bus. card in a nite drop box. They had the tire & parts ordered by 7 AM the next morning! They were great! More

Customer service Charles Maund delivers top customer service. They make me feel special everytime I take my car in for an oil change or for a service call. I feel conf Charles Maund delivers top customer service. They make me feel special everytime I take my car in for an oil change or for a service call. I feel confident putting my car in their care More

Good performance all around. Service was courteous, professional, and fast! Staff took the time to listen to my concerns and explain what they were doing. I requested some extra Service was courteous, professional, and fast! Staff took the time to listen to my concerns and explain what they were doing. I requested some extra work and they were very accomodating in getting it done. More

wonderful service Jerry Hernandez is the best. Totally trust my car with Jerry and Charles Maund ...and ask for Jerry every time that I make an appointment. Jerry Hernandez is the best. Totally trust my car with Jerry and Charles Maund ...and ask for Jerry every time that I make an appointment. More

Excellent service I have had the help of Chis Heimann for a number of years. He greets when when I drive up, and always provides excellent communication of the steps n I have had the help of Chis Heimann for a number of years. He greets when when I drive up, and always provides excellent communication of the steps needed for each visit. I will continue to ask for him each time I bring our cars in. More

Very Thorough I appreciated the care the team took to find the leak and explain the repair to me as well as provide a rental. Even though it was unexpected they w I appreciated the care the team took to find the leak and explain the repair to me as well as provide a rental. Even though it was unexpected they worked with me to make the experience as efficient as possible. More