Toyota of North Charlotte

Who knew car buying could be enjoyable? Everyone I dealt with was a pleasure. I didn't come by intending to buy, just to get some info. Connor, a family friend, suggested I talk to Victoria. Everyone I dealt with was a pleasure. I didn't come by intending to buy, just to get some info. Connor, a family friend, suggested I talk to Victoria. She showed me the RAV4s and had an answer for all my questions. Chris was always pleasant, even after I had him run half a dozen scenarios of lease vs used purchase vs new purchase until we finally reached a solution that worked for me. Cathy made the volumes of routine paperwork breeze by so that we could get to the fun part - delivery. So, considering I only came in for information and left with a new RAV4, it was a remarkable Saturday. Only negative was that no one seemed to know what RAV stands for. Cathy and I decided it must mean Really Awesome Vehicle. More

Highly dependable Toyota of North Charlotte has always done an outstanding job of servicing my vehicles. The service writer Eric Olsen did an outstanding job of greetin Toyota of North Charlotte has always done an outstanding job of servicing my vehicles. The service writer Eric Olsen did an outstanding job of greeting me and jumping right in to take care of starting the service. He authorized a 10% discount for a coupon received in the mail. Eric Olsen has looked after me so well that we have become pretty good friends over the years. He is very knowledgeable about Toyota vehicles. If I experience a problem I feel I can call Eric and get a dependable answer. More

Service rendered Lou Simmer was courteous and helpful.He helped with timelines of the service, explanation of additional potential and immediate problems. He answers q Lou Simmer was courteous and helpful.He helped with timelines of the service, explanation of additional potential and immediate problems. He answers questions I had. All around service was excellent. I received immediate attention, upon arrival. Thank you! More

Customer-Oriented Service I found that I had a flat on the morning of February 24th. I called Toyota Service and spoke with the Service Operator (I wish I could remember her na I found that I had a flat on the morning of February 24th. I called Toyota Service and spoke with the Service Operator (I wish I could remember her name), who was friendly and helpful. I normally talk with Edwin Montalvo, but he was out this day and so I spoke with Russell Martin. He told me to bring the car in and you would get the flat repaired that afternoon. I did so and it was repaired. I knew I needed to get new tires, so I made the appointment for new tires the following Wednesday. When Mr. Martin brought me the invoice he told me that because I was buying new tires from Toyota, he wouldn't charge me for the flat repair, and he's see me next Wednesday. To me, the entire problem/quick solution demonstrated true customer service. Cudos to Russell Montalvo and the Service staff! More

Purchase of a Toyota Tundra Our experience at Toyota of North Charlotte was exceptionally good. From the very beginning when we worked with Wesley and Nicolette put together an Our experience at Toyota of North Charlotte was exceptionally good. From the very beginning when we worked with Wesley and Nicolette put together an order for a Toyota Tundra to the very end with the financial representative Kimberly Veney, everything was open, honest and very well done. We were given a good trade-in amount on our Rav 4; the help in getting everything arranged and taken care of at the DMV with the taxes, license plate, registration, etc was an enormous hep and a great time saver for us. The Tundra came in exactly 6 weeks after we ordered it--the precise time we were promised. As first-time truck owners, we were given excellent and easy to understand instructions on all of the functions in the truck. We have always used Toyota of North Charlotte for our service on the Rav 4 and we will continue this with the Tundra. We very highly recommend North Charlotte Toyota to any one who is looking for a new vehicle. More

After purchase equipment add on Ty Cooke was my service manager. He did an excellent job, was extremely courteous and helpful. My job was done professionally and on time. I apprec Ty Cooke was my service manager. He did an excellent job, was extremely courteous and helpful. My job was done professionally and on time. I appreciate this kind of service! Thank you. More

Professional Went to service my suv,Edwin was very professional and very knowledgeable, I definitely will go see him again when my suv needs service, he treated me Went to service my suv,Edwin was very professional and very knowledgeable, I definitely will go see him again when my suv needs service, he treated me really good. More

Great car buying experience! Yes, I just said that! I pretty much knew what I wanted already but Product expert Edward, Sales Associate Darryll and Finace Departments Cathy took excellent care of me and I pretty much knew what I wanted already but Product expert Edward, Sales Associate Darryll and Finace Departments Cathy took excellent care of me and I got a a GREAT deal on top of it! Thank you! More

Quality Service Have been getting both of my Toyotas serviced at Toyota of North Charlotte for over ten years. Eric Olsen has always been there for us with the answer Have been getting both of my Toyotas serviced at Toyota of North Charlotte for over ten years. Eric Olsen has always been there for us with the answers to our questions and helped us make to correct choices for all our services needs. Thanks Eric More

C Haley Matt Hunt and Chris Wickson did an superb job in answering our questions about the car we were interested in. Cathy Fraley was just as efficient in Matt Hunt and Chris Wickson did an superb job in answering our questions about the car we were interested in. Cathy Fraley was just as efficient in her explainations. More