Toyota of North Charlotte

Same day appointment - great service Connor was able to set up a same-day appt to check my brakes as I was going out of town the following day. Service Center was a little backed up but C Connor was able to set up a same-day appt to check my brakes as I was going out of town the following day. Service Center was a little backed up but Connor kept me updated as to the problem, solution and progress. More

Top Notch Performance I am now driving my second Camry Hybrid which I absolutely love. Great style, handling, safety, and mileage. I have had not one service problem with I am now driving my second Camry Hybrid which I absolutely love. Great style, handling, safety, and mileage. I have had not one service problem with either car. The service I receive from Toyota of North Charlotte is excellent plus I get Wifi while I wait. Russell Martin was my service adviser this past week when my final 25,000 mile warranty check was completed . Russell was very polite, professional and thorough in his work with me. I also appreciated the detailed report I got with my service incl. significant data on my wheel alignment which I've never received before. You have earned my business and will retain it for the foreseeable future. More

Lauren Aronovski Lauren is very cordial, friendly, and totally knowledgeable about vehicles.. I have always had my servicing done at this dealership every since buyi Lauren is very cordial, friendly, and totally knowledgeable about vehicles.. I have always had my servicing done at this dealership every since buying my 2008Tundra new when it was named Lake Norman Toyota.. I met Tom and Angie on one visit a couple of years ago.. They are the most dynamic advertisers on TV .. and Angie is even more lovely in person.. Phil Price More

Cathy Fraley experience Cathy not only helped expedite the "paperwork" process but went the extra step to help walk me through the entune setup so I was active when leaving t Cathy not only helped expedite the "paperwork" process but went the extra step to help walk me through the entune setup so I was active when leaving the lot. Greatly appreciated help! More

Initial service appointment Dealership was totally flexible with respect to my having to reschedule my service appointment and pull it up a day. Got there about ten minutes befor Dealership was totally flexible with respect to my having to reschedule my service appointment and pull it up a day. Got there about ten minutes before my appointment time and within two or three minutes Will Gaddy was making contact, collecting information and getting the vehicle into the service area. Waiting area was comfortable and accommodating. Service took a bit longer than I expected but one of my issues was an intermittent electrical problem in the cruise control stalk. Issue would not present itself during analysis but a new part was ordered to correct the problem. More

Toyota of North Charlotte Service is tops. It is always a pleasure to take my highlander in for service. Will Gaddy is very thorough, knowledgeable and helpful. I appreciated him taking care o It is always a pleasure to take my highlander in for service. Will Gaddy is very thorough, knowledgeable and helpful. I appreciated him taking care of me. More

Great service Russell Martin was very helpful when I brought my Highlander in for routine service. I had an appointment and they were ready for my car at the appoi Russell Martin was very helpful when I brought my Highlander in for routine service. I had an appointment and they were ready for my car at the appointed time. The new waiting area is very nice and is very comfortable while waiting on your car. More

Overall great experience The entire team at Toyota of NoRuth Charlotte are very friendly, they did a great job selling me my vehicle. David was great showing me and helping me The entire team at Toyota of NoRuth Charlotte are very friendly, they did a great job selling me my vehicle. David was great showing me and helping me make decisions! More

Dealership Excellence and Thoughtful Service I had gone to the dealership to see options I might have for replacing a 2002 Toyota Sedan. It had been a wonderful car for me and I put a lot of mile I had gone to the dealership to see options I might have for replacing a 2002 Toyota Sedan. It had been a wonderful car for me and I put a lot of miles on it heading to Greenville, NC, and Savannah, GA to visit my children and grandchildren. When it clocked 153,000 miles it gave me the Main Battery Warning. The dealership analysis revealed that both Main Battery Pack and Inverter were gohe. So I needed another dependable car for my travels. I went to North Charlotte Toyota-Scion intending to explore options. I ended up getting a pre-owned car and deal that will work perfectly for me. Everyone with whom I worked was very caring, friendly, and helpful. I want to mention each of them and express my gratitude: Eric Olsen - Service Dept. He had always serviced my car, knew my need, and found an option for me to consider. Michael Brown and Justin (didn't get his last name) - Sales Dept. When I saw a pre-owned 2007 Camry Hybrid that appealed to me,, they caringly worked with me, sensitive to my needs. Janelle Harris - Financial Sales and Licensing Details - She was very efficient with all the paperwork. As I wrote my name numerous times (which at my age takes time and patience) she was so very understanding and kind, clearly explaining each sheet I signed. Kathy (didn't get her last name) - She made my cell phone "talk to" the car's Bluetooth. She was great with it. Everyone seemed excited for me and with me. I keep my cars a very long time and always purchase pre-owned. It was a wonderful experience. The staff at this dealership feels like a team that has strong, mutual respect and excellent customer care. I would heartily recommend this dealership to anyone. -Ed Palmer, Davidson, NC More

Buying a car made easy The dealership is beautiful, especially the café. The people are friendly and courteous. They made a usually unpleasant experience pleasant. They took The dealership is beautiful, especially the café. The people are friendly and courteous. They made a usually unpleasant experience pleasant. They took the time to answer my questions and show me as many cars as I wanted to see before deciding on a 2016 Camry. Love my car, More