Toyota of North Charlotte

A different type of car buying experience My wife and I were looking for a 2015 Toyota Highlander. After numerous searches on-line and talking to a number of different dealerships we found on My wife and I were looking for a 2015 Toyota Highlander. After numerous searches on-line and talking to a number of different dealerships we found one that we were interested in at Toyota of North Charlotte. We drove over an hour to get to the dealership to look at the vehicle and were greeted by Wesley who took us to the vehicle that we were interested in. Wesley really knew all of the aspects and features of the Highlander we were interested in. After a test drive, my wife and I decided to see if we could get the numbers to work for us. This is were the car buying experience changed. Wesley passed us off to Stephanie Miles who handled the negotiating part of the process. I have bought several cars and this was the only time that the sales person we did the test drive with wasn't the same one that we negotiated with. Nothing wrong with this approach but it was different and kind of strange in my opinion. Stephanie was professional during negotiations that went back and forth for a while prior to us coming to an agreement. The finance process was fairly straight forward and Cathy Fraley was chipper and professional as all of the paper work was signed and finalized. The only real complaint that I had about the entire process was that we weren't offered anything to drink by the sales staff before or after we had agreed to purchase the vehicle. More

Very good purchasing experience From John making sure that I understood all of the tech features to Cathy guiding me, with patience,through all of the complex contractural forms, it From John making sure that I understood all of the tech features to Cathy guiding me, with patience,through all of the complex contractural forms, it was the most pleasant car buying experience I've ever experienced. In the sales area, Christian was very considerate of my time ( my auto dealership pet peeve), He worked with me on several options (lease and buy) to ensure that I was able to select the best option for me at this particular time. Kenneth H. Jamison More

Great Service Bought new RAV4 shopped other dealerships this one was best. Very satisfied with quality of service and everyone went out of our way to help us find Bought new RAV4 shopped other dealerships this one was best. Very satisfied with quality of service and everyone went out of our way to help us find exactly what we were looking for More

Great dealership to deal with Worked with Don in finding right vehicle. Worked with Chris in the deal and Cathy Fraley in finish alll were great to work with and very nice. Worked with Don in finding right vehicle. Worked with Chris in the deal and Cathy Fraley in finish alll were great to work with and very nice. More

Excellent Service and team work! This was our 2nd car purchased from Toyota of North Carolina and the entire process was extremely well organized with a fantastic team working with us This was our 2nd car purchased from Toyota of North Carolina and the entire process was extremely well organized with a fantastic team working with us. Edmond Oblitey met us outside and then took us to review new 2015 cars. Edmond then introduced us to Chris who handled our Finance papers and then turned us over to Kim Veney to finalized our purchase. The entire team were very knowledgeable, pleasant and patient with us. We had to return a key from our old car and Kim and Chris met with us on Monday and Kim checked out our car again because we thought there was a scratch and low and behold Kim took it off with her finger. Wow - you go girl! Toyota is fortunate to have these folks working for them and we sincerely hope that they receive the due respect they deserve. Kudos to the team we worked with. Regards, Jim and Kathleen Kelly More

Kim Veney new car buying experience What a lovely no nonsense woman to work with. She's very organized with the paper work from the beginning to the end of the purchasing experience. What a lovely no nonsense woman to work with. She's very organized with the paper work from the beginning to the end of the purchasing experience. Don Antenore , friendly and knowledgeable, was the first person I met at the dealership. He was also the reason I returned and purchased a Toyota. Sorry he had just left for the day when I returned. More

2015 Highlander This was my 4 th new car purchase from Toyota of North Charlotte and it was the best and the easiest. From the test drive with David to the financi This was my 4 th new car purchase from Toyota of North Charlotte and it was the best and the easiest. From the test drive with David to the financial side with Steve to all the paperwork with Cathy, I couldn't have had a better experience anywhere. Thanks you three! More

Great expereince I recently purchased a Toyota Avalon from Toyota of North Charlotte. The team I worked with was fantastic. Kimberly Veney and the entire team I work I recently purchased a Toyota Avalon from Toyota of North Charlotte. The team I worked with was fantastic. Kimberly Veney and the entire team I worked with made the process smooth and easy. I would recommend them to anyone looking for a new vehicle with ease of service. More

Fact Finding Mission My niece and I came to Toyota on a "fact finding mission". We were going just to look. Matt was very informative and he helped us. We saw a silver 201 My niece and I came to Toyota on a "fact finding mission". We were going just to look. Matt was very informative and he helped us. We saw a silver 2015 Corolla that was on sale. I fell in deep like. Being a recent retiree and on a fixed income, I could only pay a certain amount. Nicolette worked with me to get a payment that I could afford. Kim helped us through the financial portion. Everyone who we worked with me was kind, professional and helpful. And I like the all-weather mats. More

Better than expected It was a long day, but then buying a new car usually is, after all, it is a major purchase. The staff at Toyota of North Charlotte were awesome. It st It was a long day, but then buying a new car usually is, after all, it is a major purchase. The staff at Toyota of North Charlotte were awesome. It started with Jerry outside to greet us. At first I thought, oh great, here comes a pushy salesman, can't even get out of the car! But Jerry, let me tell you, he made us feel right at home and in charge of what we wanted to do. He was not pushy at all and got a feel for what we were looking for. He has the personality personality for his job and definitely is an asset to Toyota. We decided on a car to purchase and Jerry turned us over to Steve Gregory. Steve also, took good care of us and made sure we new all our options in the finance department. Also an asset to Toyota. Our final step was with Cathy Fraley to make sure all paperwork was in order and that we had an understanding of the next steps. She is definite asset to Toyota as well. She has a wonderful personality and made us very comfortable. She also showed us features in the car that was very helpful to know before I drove away! I am very familiar with customer service and she goes above & beyond, she is the person I want helping me. Everyone we worked with couldn't have done a better job. I will definitely recommend Toyota of North Charlotte in the future. More