Toyota of North Charlotte

Excellent customer service My husband and I went to Toyota of North Charlotte to purchase a new 2015 Tacoma. We were warmly greeted by Don Anatore, a product specialist from sal My husband and I went to Toyota of North Charlotte to purchase a new 2015 Tacoma. We were warmly greeted by Don Anatore, a product specialist from sales, and then also spoke to Nicolette Glaspey from Internet sales. Don took us out for a road test. Then Nicolette completed the sales transaction. Both were extremely courteous and professional while still being genuinely friendly. We enjoyed our experience and left with a new truck, at the price and terms we wanted. Shaderria Terry completed our paperwork and was extremely attentive in explaining everything we needed to understand. We will definitely return for service and when we are ready to purchase another vehicle. More

Excellent! The staff was well trained polite, I Felt important, and like a well educated consumer, all my needs were met and price fit my price , The staff was well trained polite, I Felt important, and like a well educated consumer, all my needs were met and price fit my price , More

Toyota Tacoma We bought a Toyota Tacoma from Toyota of North Charlotte We are very pleased the way they treated us Christian Guerrero was super nice thank you for We bought a Toyota Tacoma from Toyota of North Charlotte We are very pleased the way they treated us Christian Guerrero was super nice thank you for help us More

Excellent Service! Took my 2013 RAV4 in for 25,000 mile service. Russell Martin met me as I pulled in, got me signed in and prepared me for an hour long wait. Much to Took my 2013 RAV4 in for 25,000 mile service. Russell Martin met me as I pulled in, got me signed in and prepared me for an hour long wait. Much to my surprise, and appreciation, 35 minutes I was driving home with a clean car. Thank you for such a great experience! More

2015 Toyota 4Runner My day started off with taking off of work to go to an appointment at Town and Country Toyota, where I had a scheduled test drive in car that was (sup My day started off with taking off of work to go to an appointment at Town and Country Toyota, where I had a scheduled test drive in car that was (supposedly) on their lot. I was in the market to buy, to make a deal, and my test drive was confirmed by Town & Country through a number of communications. The disappointment of not being greeted respectfully, the unawareness of my appointment, AND the car that I was promised to be shown not being anywhere in sight was pretty jarring. As I went to approach a young manager by the name of Patrick Priester, who at the moment seemed more interested is looking at what appeared to be non-work related photos on one of his sales guys IPad, I was apologized to and told that another sales guy would look to see if he could find the car. I think we have it, no, wait yes, no...yes...a car appeared, it wasn't it, but it was something that was WAY out of what I had asked to see...not even close. It became comical to me to think that these so called sales people were to busy trying to cover their butts rather than just turning to me and admitting to a mistake, then asking me what I WOULD like to see, and showing it to me. Sales 101, simple. I lost my patience, and couldn't believe that my time was wasted like it was. From there I headed off to a 5pm appointment at Toyota of North Charlotte. I was 15 minutes early. No big deal, I figured I'd wait it out once I got there....nope. Agnel Ohoa was quick to greet me at the front as my name was highlighted on their appointment board. She politely explained the process and the people I would be working with, and promptly turned me over to Mark (sorry forgot your last name) who took me straight out to the car I reserved for a test drive. Mark was from Charlotte (First Ward), a young buck, but the perfect passenger for a test drive. He told me what I needed to know, and allowed me to enjoy/inspect/THINK throughout the entire test drive. From there I was handed over to Chris Wickson (sales). I jokingly told Chris to get ready to throw punches. Truth be known, I'm not an easy person to deal with during to car buy process. We did the whole, your trade is worth this, and these are the deals...and sure, it went back and forth a few times. Overall, this Chris guy was nice, fun, easy to talk to, and we didn't throw any punches. In fact I think the buying experience was a little longer just because we would deviate to tell a personal story, and I am sure at times that I was eating out of his hand. Nonetheless, we reached terms that I felt pretty good about. Lets face it, buying a car can be a bit overwhelming, and no matter what, you almost always walk away wondering if you could have got a 'better deal'...could I have, probably, but I honestly am good with what I bought given the service I received, which represented the service I will continue to receive while I own this car. There are a lot of things money can buy, but it can't buy time, or make up for frustrating moments in life. I am not rich by any means, but I work hard to earn what I do, and am willing to pay for things that add value to my life. This car represents that, sure its a car, but it will be what I drive with my family for at least the next several years, and I believe that Toyota of North Charlotte will ensure that this car remains in my family, trouble free because that's what they represent. I will say hats off to Chris Wickson and Chris Supple for working with me, and to Toyota for hiring Chris Wickson, super nice guy. Again, car buying can drain the soul, but surprisingly at the end of my experience at Toyota of North Charlotte, I not only have my soul in tact, but a nice, new, 2015 4Runner, which is far nicer than any car I anticipated on driving away with that day. Thanks for the good experience, service, and I hope that we can keep this trend going while I'm in for service. Cheers. More

Great July 11-15 my wife bought a Toyato Avalon from Toyato of North Charlotte. We are very pleased the way they treated us. Their staff is great.This makes July 11-15 my wife bought a Toyato Avalon from Toyato of North Charlotte. We are very pleased the way they treated us. Their staff is great.This makes the third vehicle we bought at this dealership.Sam Matterson and Kimberly Veney was very polite and courteous. They have a great service dept. Terry & Brenda Eller More

outstanding service I have been utilizing TNC service for my 2007 Prius for the past 4 years. The experience has been very pleasurable. The service staff is outstanding a I have been utilizing TNC service for my 2007 Prius for the past 4 years. The experience has been very pleasurable. The service staff is outstanding and extremely customer focused. Eric Olsen is conscientious and expert and always offers sound advise regarding service options. More

Oil change I have been in twice for oil change for my husband and I was very impressed. Everything is smooth and excellent client services. My husband only de I have been in twice for oil change for my husband and I was very impressed. Everything is smooth and excellent client services. My husband only deal with Eric Olsen and I see why. More

Great workmanship, I have a 2014 camary, needed a N C Inspection, Edwin Montalvo took care of me, in a get it done way,Love this employees spirit,makes the trip pay off, I have a 2014 camary, needed a N C Inspection, Edwin Montalvo took care of me, in a get it done way,Love this employees spirit,makes the trip pay off, Good Job! More

Very good! Will Gaddy helped me when I came in. Had a problem with one of my tires going flat plus my 25,000 mile check up. Will Gaddy helped me when I came in. Had a problem with one of my tires going flat plus my 25,000 mile check up. More