Toyota of North Charlotte

I have used the service department @ Toyota of North Charlotte (Lake Norman) for over 5 years now and have had nothing but good in my dealings with the Service department and the Service Writers. Ever s Charlotte (Lake Norman) for over 5 years now and have had nothing but good in my dealings with the Service department and the Service Writers. Ever since I have owned a Toyota, I have had the same service writer (Todd Hansbrough). I have called this guy from the side of the road for advice on noises or possible problems with my vehicle and he answered every question and concern. He even gives me the cost of my scheduled maintenance over the phone or text message. (Yes, he even provided me with his personal Cell Number for any concerns after hours!!!). ALL of my services on my Toyota's have been done here and I will always continue as long as Mr. Hansbrough is employed there. I will also add however, that if Mr. Hansbrough is not available, I have nothing but praise for the other Service Writers (Brandi, Will, Brian, and even the Service Manager Paul). Though they compete among each other, they still work as one when it comes to customer satisfaction. More

I have been dealing with the Toyota dealership of North Charlotte since 2004 when I purchased my Highlander. There have been a couple of mishaps due to faulty parts so I have gotten to know Will Gaddy and Charlotte since 2004 when I purchased my Highlander. There have been a couple of mishaps due to faulty parts so I have gotten to know Will Gaddy and Brandy(do not know last name) very well. I can't say enough about how good they are. Will's concern about my safety and well being are unmatched. The service department is prompt, very efficient and they do not "surprise" you with an unexpected charge. They are upfront with all charges and keep you informed of any up coming service. In the case of my parts problems (oil filter and timing belt), Will wentfar beyond anything I could have imagined. He made sure my car was fixed quickly, gave me a loaner car so I would still have transportaton and had my car washed and cleaned before I picked it up. I trust him completely when it comes to my car - in fact, he would tell me the ocean was purple and I'd believe him. My rating for the service department is an A+ and I have recommended them to my friends. And as far as the trouble Toyota is having, it doesn't affect my opinion - I will always drive a Toyota. More

I have had my Lexus serviced at Toyota of North Charlotte for over 5 years. All of the service reps are very helpful and friendly. You treat people as you wish to be treated.I have always had a positive expe for over 5 years. All of the service reps are very helpful and friendly. You treat people as you wish to be treated.I have always had a positive experience with their service dept. This past year we sold my wifes Chevy Tahoe and bought another Lexus which the folks at Toyota of North Charlotte service for us. As long as they keep treating us right, we will keep coming back! More

Service department has never been able to fix our car. The steering has been shaky since new, while under warranty they balanced tires aligned the front end repeatedly. When the warranty ended we are stu The steering has been shaky since new, while under warranty they balanced tires aligned the front end repeatedly. When the warranty ended we are stuck paying for these services to make the car driveable. Now with all the acceleration recalls most customers are saying how issues were just ignored at the dealer and the company, we do believe that is so since we experienced it first hand. Last time we visted the dealer they left a shop rag in out HVAC system to be chewed up by the blower. We emailed the service manager and vowed to never go back to this dealer when we never heard back from them. More

Good Morning; My name is Kenny Thompson and back in Good Morning; My name is Kenny Thompson and back in November I purchased a used 2009 Mitsubishi Galant from Toyota Of North Charlotte. The night I Good Morning; My name is Kenny Thompson and back in November I purchased a used 2009 Mitsubishi Galant from Toyota Of North Charlotte. The night I got the car Craig Johnson and Jackie Crane bent over backwards to get the payments I needed to fit my budget. They were actually concerned about my financial situation. The car had low miles and seemed to be in great shape. Over the last couple of months I noticed water in the rear passenger floor board on a few occasions, but chalked it up to normal use and washing. Last Friday, January 22,2010 I found water again in the rear floor board and became angry and sent a frustrated e-mail in haste to the Sales Department. I would like to sincerely apologize for jumping the gun and not allowing your staff to resolve the problem. Once you hit send. You can't get it back. I sent the e-mail around 12:00 noon and by the time I got home at 5:00, Jackie Crane and Cheryl Brown had both left messages. I noticed that both messages were left about 10 min after I had sent the e-mail willing to do anything to resolve the problem. Jackie even gave me his personal cell number to call. Never having a nice car with a sunroof before, Jackie explained that the roofs have drains built in and had probably became stopped up or disconnected allowing the water to leak in the floor board. Jackie told me to bring the car to him and the service department. They would be more than happy to fix the problem. He would even give me a loaner car if necessary. What more could a customer want to hear? On Tuesday of this week I had the day off and decided to call and see if I could bring the car. I called Jackie's phone and he answered early in the morning on his day off. He said to take the car in and they would take care of everything. I told him I would wait until he was back at work. How nice to answer on his only day off. I called Jackie on Wednesday afternoon January 27,2010 and he told me to bring the car in. I arrived at the service department and was met at the car by Will Gaddy. I explained the situation to him and within and hour,no questions asked, my car was in service being attended to and on my way home with a nice loaner car at no expense to me. Wow! Due to the recent developments at Toyota, the dealerships are getting a bad rap at no fault of their own. At Toyota of North Charlotte, no matter the difficulties they are having, they treat each customer as if they were the only one that the dealership has. I will always be loyal to Toyota of North Charlotte and purchase my next vehicle from them. If they give you this type of service on another manufacturer's vehicle, I can only imagine how their service is on one of their own vehicles. Sincerely, Kenny Thompson More

We went to Toyota of Lake Norman to order the 2010 Prius with the solar panels in the sunroof. We told the salesman what we wanted and informed him we would be paying cash. The salesman explained that they with the solar panels in the sunroof. We told the salesman what we wanted and informed him we would be paying cash. The salesman explained that they had none in stock but we could order what we wanted for a $500 down payment. We spent 15 minutes looking over the specs and giving him our order. Then a manager came out to talk to us. He said if we put down a $500 deposit, we were obligated to buy the car when it came in. We told him that was not a problem (DUH). He went back into the office and talked to someone else and then came back out and explained that his manager said we couldn't place an order, we just had to put $500 down and agree to take the next Prius that came in. No choice in color, options, etc. We told him that wasn't acceptable and left. That night, we emailed several Toyota dealers on the east coast. By early morning, we had positive responses from Scott Clark Toyota in Matthews, NC and another dealer in the state of Maryland. We talked with Wes Landreth at Scott Clark and were very impressed with him and decided to work with Scott Clark. By mid morning, a customer care representative from Lake Norman Toyota called to ask about our experience. My husband told her. She started arguing with him, telling him that we just needed to accept the next Prius which came in, regardless of color or options. He told her that was not acceptable and we were going to be ordering from a dealer who was willing to work with us. She said to him, "Good luck with that" and then hung up on him. Sharing that experience with some Facebook friends over the next couple of days, I heard several similar stories. Apparently even in this economic climate, the folks at Lake Norman Toyota don't realize that in order to sell cars, you need to treat customers with courtesy and respect. Not to mention giving them what they want. If I'm spending $35,000 a new Prius, I want what I want - not whatever they want to give me. Too bad for Lake Norman Toyota. Not only did we buy a 2010 Prius (in the color we want, loaded with the options we chose) from Scott Clark Toyota, the service at Scott Clark was so terrific that we went back the next day and bought a 2008 Solara convertible. More

I live about 1 1/2 hours away from Toyota of Lake Norman and so I called and had a price quoted to me from the internet salesperson. When we got there we asked for that person, but had to work with a regul and so I called and had a price quoted to me from the internet salesperson. When we got there we asked for that person, but had to work with a regular salesperson, who immediately started playing the old, pushy, dishonest car salesman games. They would not honor the price that was quoted to us, even though it was in the notes of the person I talked to. Instead they said that "He should not have given us that price. We can't sell it for that." So after driving all the way down there and spending almost 3 hours there, we had to walk out. The next day we found much better selection with Scott Clark Toyota and wonderful service. They gave me a great quote on the phone and even lowered it a little when I came in. Scott Clark is even farther for me to drive but I will never go to Lake Norman Toyota again. More

I was very unhappy with the service at this dealership. I went here to purchase a new car - and 3 hours later - after not purchasing - I literally had to tell them that I was getting up and walking out and I went here to purchase a new car - and 3 hours later - after not purchasing - I literally had to tell them that I was getting up and walking out and I don't want anyone else to try and talk to me further. That still didn't stop them from chasing me out the door. I had to deal with 4 different people while I was here - and not one of them could give me straight answer to the very first question that I asked my salesman as soon as I walked on the lot even 3 hours later. They were not answering my questions and very very very pushy!!! I told them they were irrating me (trying to be polite as possible) but it didn't even seem to matter to them - and they just continued to push even harder. As I was sitting there waiting for them to get back to me yet again, I texted my friend (who bought a car from there several months earlier) to ask him if he was pleased with his car buying experience - he immediately called me back and said "DO NOT GO THERE to buy a car - it was the worst buying experience of my life". I stated - too late! I would not recommend anyone to this dealership. I subsequently went to Scott Clark Toyota and had the most pleasant dealership experience I have had in the past 1.5 months since I have been shopping for a car. I bought a car there the same night - and they worked with me soooo much to not only get what I wanted - but the price I wanted too. More

I purchased a 2009 Camry in February 2009 and asked to have a sunroof installed. I was quoted a price of $1000 by the car salesman, which he included in my financed amount. In talking with the service d have a sunroof installed. I was quoted a price of $1000 by the car salesman, which he included in my financed amount. In talking with the service department of a dealership in a different city, however, I was quoted a price of $600! I feel cheated by Lake Norman More

You know that stereotype that Dealerships Service departments will rip you off? Well Toyota of Lake Norman is the reason they have that reputation. I took my Camry to Toyota of Lake Norman to have t departments will rip you off? Well Toyota of Lake Norman is the reason they have that reputation. I took my Camry to Toyota of Lake Norman to have the sunroof checked after I found out that no other Service companies would look at a factory installed Sunroof and a dealership was my only option. So...They called me the morning after I dropped off the car and they told me that they would have to replace the Rail, 2 Cables and the motor. Their description was that the 2 Cables were stripped, the rail bent and the motor which was the biggest issue was completely seized and burnt up and was completely inopperable. The total cost $1,950 + tax on parts. Completely distraught at the price I thought I would have to pay it because I thought another toyota dealership would rake me over the coals as well so what would be the point to take it to another one? I decided to call other dealerships in the area and the Service Manager from Toyota of Gastonia gave me a price on the parts that were quoted to me at about $100 less than the Lake Norman dealership but really wanted to look at the sunroof because he had never experienced a burnt up motor on a camry sunroof. I decided to take it to them because what the heck, if he was right I would be looking at a lot less money out of pocket. Sure enough there was nothing wrong with that "Completely inoperable motor", instead they just had to fix the cables and rail. They were able to fix it and it cost only $950. The guy at Toyota of Lake Norman completely lied to my face about what was wrong with my car. I will never do business with Toyota of Lake Norman under any circumstances and strongly encourage that nobody else does either. Karma...it will come back to bite you, especially if you treat people like that. More