Toyota of North Charlotte

Buyers Remorse - Not the vehicle but who I bought it from We went to Toyota of North Charlotte on Easter Sunday just to take a ride and get out of the house and to look at the outside of the vehicles we were We went to Toyota of North Charlotte on Easter Sunday just to take a ride and get out of the house and to look at the outside of the vehicles we were interested in. We totally didn't expect them to be open. The facility is absolutely gorgeous and very clean. Our initial contact was with Michael and he was awesome!! Michael was the best part of our entire visit. We really like him... But it went downhill from there. The "sales team" he was forced to hand us over to was bad. And, although, I like my new car, I have a lot of buyers regret from buying from them. I really, really wish I would have done more research and gone somewhere else. I'm not going to name exact names out of respect. They were just going to run a few numbers and the first "offer they came to me with" was absolutely ridiculous and no one in their right mind would even consider it. I think it was like $770 a month and I think they did it because they were really pushing a lease on us... Of course, our sales guy had to go back and forth and back and forth with one ridiculous offer after another. When the "Sales Manager" that the sales rep kept going to finally came out he was pushing the leasing yet again, I got kind of angry and gave him the cut it sign across my neck. I think I said something like, "A lease is completely out of the equation so stop asking." Once we did agree on something and I decided to buy the vehicle, it was late on Easter Sunday and the finance girl was in such a hurry, I'm not even sure she said, "Hello." I apologized for it being so late and she cut me off with a curt, "It's okay." but didn't even make eye contact with me so I know she was mad about having to stay late. Last night we went back to take our trade-in to them and the new finance person was more pleasant (we saw the one we dealt with the night before chatting with another employee and looking at wedding dresses on her computer). We saw the "Sales Manager" we dealt with and asked if they would sponsor a hole at our Little League Golf Tourney... it was worth a try... we figured we had them because we had just bought a new vehicle from them... But he was real negative and said, "the owners of the dealership never do things like this since they are in Florida." Our new finance person walked us over to the shop to get our mats but they were would have been forgotten if I hadn't mentioned it. Then when we were leaving we wanted to go through the car wash to get that days pollen off the car but had to search for someone to help us. Honestly, I wish I would have walked out after working with Michael. I will not recommend this dealership. At all. More

In one word awesome It was a awesome experience in buying rav4 hybrid. They were not that negotiative ...but that is alright as they are giving a quality product... It was a awesome experience in buying rav4 hybrid. They were not that negotiative ...but that is alright as they are giving a quality product... More

New Corolla Thank you to Wesley, Don and Shaderria Terry. They were professional, friendly, helpful and very kind. This is my first purchase of a car in more then Thank you to Wesley, Don and Shaderria Terry. They were professional, friendly, helpful and very kind. This is my first purchase of a car in more then 10 years, They made for an easy and comfortable experience. More

Thank You, Eric Olsen We have been having our cars serviced at Toyota of North Charlotte for many years. During that time we have established a fine relationship with Eric We have been having our cars serviced at Toyota of North Charlotte for many years. During that time we have established a fine relationship with Eric Olsen. He is knowledgeable, helpful. and polite. As a dealership, you are fortunate to Eric's expertise in your Service Department. Bill Kinsey More

New Scion tC Anna, Wesley Ashe, Chris and Mr. Walt Hoover all assisted in my purchase. MS Anna had everything set up and Wesley showed me around the lot. Chris Anna, Wesley Ashe, Chris and Mr. Walt Hoover all assisted in my purchase. MS Anna had everything set up and Wesley showed me around the lot. Chris and Mr Hoover gladly excepted my offer and I never felt pressured, even though they had made suggestions. I was very pleased each time I returned that even other staff recognized me from the week before purchase. More

Great customer Went to purchase a car from my mother that I had seen online. They were great, They honored the price that the email online gave me. I got the car I Went to purchase a car from my mother that I had seen online. They were great, They honored the price that the email online gave me. I got the car I wanted for the price I wanted. I was in and out the door in a timely manner. Everyone was professional. The best experience I've had with any dealership. More

New 2016 4Runner Janelle Harris and Chris Wickson took great care of me And my family. I look forward to doing business again in the future. As they really care for yo Janelle Harris and Chris Wickson took great care of me And my family. I look forward to doing business again in the future. As they really care for your customers experience when buying a new car. More

6 Month Service This is the second Camry we have leased from this dealership and have found the entire service department staff and Mr. Lou Simmet in particular to be This is the second Camry we have leased from this dealership and have found the entire service department staff and Mr. Lou Simmet in particular to be efficient, courteous and polite in every visit we have had. This was the initial service we have had on this vehicle and I knew as soon as I walked in and saw Lou behind the counter that our service needs would be handled professionally and completely. They even washed the car! More

Service Great customer service! Had my car done in no time and did a good job on it. They even let me bring my dog. Over all great company! Great customer service! Had my car done in no time and did a good job on it. They even let me bring my dog. Over all great company! More

Great Service Experience I had to have part of the air conditioning system replaced before the weather heated up. The repair took longer than expected, and Eric Olsen made su I had to have part of the air conditioning system replaced before the weather heated up. The repair took longer than expected, and Eric Olsen made sure that I was not without a vehicle overnight. After seeing the amount of disassembly required to get the part changed, I am very happy that I had the work done at a certified Toyota service center. More