Toyota of North Charlotte - Service Center

Scheduled Service experience with Edwin Montalvo It is extremely convenient to be able to schedule service appointments at this dealership. There is a comfortable waiting area while the work is done, It is extremely convenient to be able to schedule service appointments at this dealership. There is a comfortable waiting area while the work is done, and the area has even been improved with a snack bar. There are nice barriers between work table areas and the TV set, so time waiting can be productive with a laptop. Ordinarily the service is prompt and uneventful, and the car has been problem free for 10 years. This time I needed some more extensive maintenance, and I got good and balanced counsel from Mr. Montalvo: he weighed the pros and cons of having the work done in a balanced way. When it became clear that my appointment would take longer than originally scheduled, Mr. Montalvo offered me a shuttle so that I could have a productive day. The service was prompt, courteous, and well coordinated from checkin to payment. More

Mannerism Edwin Montalvo was very courteous and professional. He made sure that I knew what was of importance and needed to be taken care of at a later time. Edwin Montalvo was very courteous and professional. He made sure that I knew what was of importance and needed to be taken care of at a later time. More

Maintenance They called me to let me know my car was scheduled for maintenance. I was impressed and everything was done professionally and on time! I trust their They called me to let me know my car was scheduled for maintenance. I was impressed and everything was done professionally and on time! I trust their service. More

Service Review I would highly recommend service at this location, but not sales: they (and particularly Brad Hoover) are unwilling to work with us on buying our4th T I would highly recommend service at this location, but not sales: they (and particularly Brad Hoover) are unwilling to work with us on buying our4th Toyota where another location was. Service though, as I said, is excellent! More

Bret Rise Service Manager I have had the pleasure of working with Bret Rise the on the last two service appointments that I have had. Bret is a professional at his job, takes t I have had the pleasure of working with Bret Rise the on the last two service appointments that I have had. Bret is a professional at his job, takes time to explain the work that is going to be done as well as answers any questions that I have about any upcoming services. I need some additional service done in the near future and will be contacting Bret directly to schedule. I would recommend Bret to anyone. More

Quick Excellent Service Brought in my vehicle for scheduled maintenance. Every was extremely helpful and Rob (Milligan) was extremely efficient and had me taken care of in mi Brought in my vehicle for scheduled maintenance. Every was extremely helpful and Rob (Milligan) was extremely efficient and had me taken care of in minutes. It was my first time at this dealership and Rob took care of everything and had my car being serviced in no time. It took under an hour to complete the maintenance and I left as quickly as I was taken care of. A+ service, will be going back for all future needs. More

Bret Rise is great to work with Very helpful and got my car serviced quickly with no issues. I was in an out in under an hour. I will be back for the next service Very helpful and got my car serviced quickly with no issues. I was in an out in under an hour. I will be back for the next service More

Lou Simmet in the service department Lou Simmet is wonderful to work with. I trust him with both our cars. I even drive from South Charlotte to North Charlotte just to use this dealership Lou Simmet is wonderful to work with. I trust him with both our cars. I even drive from South Charlotte to North Charlotte just to use this dealership. More

service My service on my car was exceptional on so many levels in that Edwin Montalvo and the mechanic need to be awarded by a token of appreciation by the pe My service on my car was exceptional on so many levels in that Edwin Montalvo and the mechanic need to be awarded by a token of appreciation by the people in charge .first of all my service was one of many moving elements that needed to be taken care of and Edwin was very on hands in taken care of the task always making sure that I was informed of any changes and details that I understood.The main point that needs to be express his that Edwin team was also working as a team to make sure all was done right.Let us not forget that the person turning the wrench made it possible to get the job done so thanks to the mechanic. More

The employees make you feel welcomed I have given this rating because the employees really try to help you out and they are very eager to work with you. The Service department keeps you u I have given this rating because the employees really try to help you out and they are very eager to work with you. The Service department keeps you updated on your vehicle. More