Toyota of North Miami

Right Time, Right Place, Great Deal On Friday, July 31, at 6:45 in the morning my wife happened to be in the right place at the right time. My wife Jeannetty was at the Publix on SW 200 On Friday, July 31, at 6:45 in the morning my wife happened to be in the right place at the right time. My wife Jeannetty was at the Publix on SW 200 street and 127th ave in Miami. She was there to pick up some donations for the church we attend. Jose Blume, the manager of the STARS program at Toyota of North Miami, happened to be there. He waiting for the store to open. He noticed the car my wife was driving had a weird noise. The car was my father's 2007 KIA which we use to pick up the donations. He approached my wife about the noise. To make a long story short, he ended up going to my dad's house and explained all the benefits of the STARS program. We were so impressed, we decided to buy, not one, but two cars. We bought a 2015 Rav4 for my wife and a 2015 Camry for my dad. We drove to the dealer to see and test drive the cars, and to sign the paper work. We were helped by another wonderful member of the STARS program, Ingrid Aguiar. She was very pleasant and worked with us from the time we got there, til the time we drove away with our two new cars. I have to say these two make an incredible team. Toyota of North Miami is very lucky to have these guys there. They are very pleasant, professional, knowledgeable, tactful, honest, and most of all, they will not stop working until you walk away with a deal that puts a huge smile on your face. I would most definitely recommend them to all my friend who are thinking or needing a new vehicle. More

Great Service! I'm glad that i bought my car here. My vendor was very polite and very clear, and friendly he made this whole process so easy. I will recommend this d I'm glad that i bought my car here. My vendor was very polite and very clear, and friendly he made this whole process so easy. I will recommend this dealer to all my friends and relatives. More

Very good customer service It was a pleasant experience to find someone that can answer all your questions and really take care of your concerns at the time to buy a new car. De It was a pleasant experience to find someone that can answer all your questions and really take care of your concerns at the time to buy a new car. Definitely, I will do recommender the dealer and salesman. More

Awsome!! It is the best vendor that all my life and had excellent experience in sales and very good person, if buy a car at a go where Atahualpa Garcia future. It is the best vendor that all my life and had excellent experience in sales and very good person, if buy a car at a go where Atahualpa Garcia future. More

AWESOME CUSTOMER SERVICE. PETER NOT ONLY LEASED MY MOTHER HER CAR BUT HELPED ME BUY MY VERY FIRST CAR. HE IS VERY HELPFUL AND WONT HAVE YOU BUYING JUST ANY CAR HE REALLY CARES PETER NOT ONLY LEASED MY MOTHER HER CAR BUT HELPED ME BUY MY VERY FIRST CAR. HE IS VERY HELPFUL AND WONT HAVE YOU BUYING JUST ANY CAR HE REALLY CARES FOR YOU TO GET YOUR MONEYS WORTH. I AM VERY PLEASED AND YOU WILL BE TOO ! More

Amazing! I went in during the weekend to purchase a new car and Jaime took great care of me. He was very professional, polite, he understood my needs and what I went in during the weekend to purchase a new car and Jaime took great care of me. He was very professional, polite, he understood my needs and what I was looking. Made me feel like a valued customer. I greatly recommend him, he is the best one to purchase a car. Truly exceptional! Overall I'm greatly happy with my choice. You cannot go wrong choosing Jaime! More

Rude customer service I made an appointment for service for an oil change...I didn't wanted to wait while my car was in service, so I decided to take the free shuttle servi I made an appointment for service for an oil change...I didn't wanted to wait while my car was in service, so I decided to take the free shuttle service, James (the shuttle driver was excellent he got to my house really fast). The Service manager (Miguel) told me that when my car was going to be ready, he would call me, and that it would last around 1:45 min. After almost 4 hrs, I decided to call him to check on my car. He tells me(with an attitude and slightly rude)that he called and left me a voicemail. If I really had in fact received that call and voicemail, i wouldn't be calling to check on my car. I ALWAYS take my car to this dealer for service, and the last time, they assigned with this same guy (Miguel Lara) and both times, my experience has not been really pleasant (I just didn't took the time to write a review, but since this time is the same situation, I decided to say something) Overall, i think this is a good dealer, but they need to train their service managers to offer a better customer service. More

The DYNAMIC DUO Jose Blume and Ingrid Aguilar GREAT EXPERIENCE at Toyota of Nort Miami with The DYNAMIC DUO, Jose Blume, Manager for New Cars and Director of the STARS Program and Ingrid Aguilar S GREAT EXPERIENCE at Toyota of Nort Miami with The DYNAMIC DUO, Jose Blume, Manager for New Cars and Director of the STARS Program and Ingrid Aguilar STARS Sales Associate I met Mr. Jose Blume about a month ago, as I was walking out of my apt in Hialeah. He asked if wanted to trade in my 2008 Scion xD, explained the details of the offer and handed me a flyer. Even after a month I was skeptical, but I called him on a Saturday morning and met with Jose and Ingrid that afternoon. I walked into the dealer with an older car, high interest rate auto loan (that was killing me) and a low credit score. My main concern was getting rid of the car loan and not going over the monthly payments that I previously had. To make the long story short, THEY WORKED THEIR MAGIC!!! That evening, I walked out with a 2015 Toyota Camry, car payments just a little over what I was already paying and most importantly, they got rid of that high interest rate auto loan. THEY DID THEIR THING!!! Both Jose and Ingrid's quality of work is EXCELLENT!!! They're very professional, nice and friendly. This duo went above and beyond the expectations. They truly work well together. May I add, the atmosphere inside the dealer is super pleasant. THANK YOU JOSE AND INGRID!!! Janice More

Poor Customer Services Once they sell the car you do not exist, can't get service or a phone call back. I've leased 2 cars with them and purchased one. After you leave the Once they sell the car you do not exist, can't get service or a phone call back. I've leased 2 cars with them and purchased one. After you leave the dealership, when you call for service or to speak with anyone, you get transfers 10 to 12 times, hung up on or sent to an answering machine. When you leave a message you never get a returned phone call. Tried to get my car serviced and check on a warranty policy I purchased with them for a used car, and every person I speak lacks common courtesy and an ounce of customer service. The customer service has progressively gone down the drain over the past year. My second lease ends in 5 months and I refuse to set foot in this dealership again. Should of learned my lesson with my last lease before I bought a car with them, they did a bait and switch on my turn in car value and tried to bill me an additional $2K in "added charges" claiming they only gave me an estimated value. When I called three times to discuss, they ignored my calls and it was not until I walked in with a copy of a paper written by one of their sales men that explained the details and firmly said we would not be billed any additional costs that I was helped. At first the team ignored my husband and just stating that the guy we bought the vehicle from was no longer there (only 2 months had past), then we made a huge scene, so the head of customer service came out and saw that we had something in writing so they took care of the "added charges". More