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Toyota of Orange

Orange, CA

4.6
303 Reviews

1400 N Tustin St

Orange, CA

92867

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303 Reviews of Toyota of Orange

September 25, 2023

Stay away - I called them about a car, saying I didn’t want to pay a markup over MSRP and they said to not worry about that, but they can’t give quotes over the phone so to just come by. Had them run More

by rodriguez.juan@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason
Sep 26, 2023 -

Toyota of Orange responded

Juan, We are discouraged to read about your car-buying experience. Transparency is extremely important to us here, as is providing quality service, and it's clear you didn't receive either of those things. We'd like to learn more about your experience, so we can make sure that in the future, you and our other guests are being taken care of. Please contact me at your convenience. I hope to hear from you. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

Sep 26, 2023 -

rodriguez.juan@gmail.com responded

I already contacted this dealership from a response in another review. Their response was essentially “sorry, but we do markups here” Congratulations, Toyota of orange. You’re not only ripping people off and being dishonest/greedy, but you’re actively trying hard to make the world a worse place.

September 15, 2023

I have excellent experience with Toyota of Orange,They are friendly,helpful and knowledge with their cars More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greene,Michael,Torres,Sergio
Sep 18, 2023 -

Toyota of Orange responded

Thank you for both your business and your feedback, Kathy. We're happy that you receive the best service here and we hope that we can continue to take care of you and your vehicle for years to come. Should you ever have any questions about anything, please don't hesitate to reach out. We're here to help. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

September 15, 2023

Good service. Courteous employees. I recommend it to customers. My second time going there for my service. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Sep 18, 2023 -

Toyota of Orange responded

Mary, We're very happy to see you've had quality experiences both times. Thank you for choosing us here for your Toyota needs and we can't wait to see you at your next visit. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

September 15, 2023

I bought my first toyota from Toyota of Orange back in 2014 and have been very satisfied with their service since then. Aron Parra is always super helpful when it comes to the maintenance. Although I no More

by Erfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aron Parra
Sep 18, 2023 -

Toyota of Orange responded

Erfan, Thank you so much for your loyalty to us here. We're incredibly lucky to have you as part of the family and we're so happy you make the drive to see us and Aron. He's a great asset to us here and it's no surprise he takes great care of you. We hope your Toyota is treating you well and here's to many more years of working together. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

September 02, 2023

I had a wonderful experience purchasing a brand new car. . I’m so with this car and the dealership staff was incredible welcoming and helpful. I would definitely come back! More

by Raouf Gayed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador (Mike) Ordonez
Sep 05, 2023 -

Toyota of Orange responded

Raouf, Congrats on your new ride and welcome to the Toyota of Orange Family! We're so happy to see you had the best car-buying experience possible and you drove home satisfied. We're glad you're loving your new vehicle thus far and we can't wait to see you here at your first service visit. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

September 02, 2023

Great experience friendly, timely, kept me updated. First time trying their service as my car is a Lexus. All went smoothly More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Sep 05, 2023 -

Toyota of Orange responded

MB, We're very happy to see that your first service experience was a great one. Thank you for the opportunity to earn your business and we look forward to continuing to take care of all your vehicle needs for years to come. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

August 17, 2023

Mike in Svc. Dept was very professional and helpful, pleasant attitude. Got my car in and out within 2hrs for its first checkup. Been with this location for many More

by janpbrunette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ordonez
Aug 18, 2023 -

Toyota of Orange responded

Hi Jan, Thank you so much for your loyalty to us here. We're lucky to have you as a member of our Toyota of Orange Family and we look forward to continuing to take care of all your Toyota needs for years to come. See you again soon. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

July 21, 2023

Beware of Jose in the service department he will say you need services you do not need. I went in with a coupon for $299 that included topping off all fluids. He told my husband that we may need a complet More

by April V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Jul 24, 2023 -

Toyota of Orange responded

April, It's very important we are providing both quality and accurate service, as well as quality communication, and it's clear that did not happen. We understand your frustration and would like the opportunity to learn more about what transpired, so we can address this properly. Please contact me at your earliest convenience. I'm looking forward to speaking with you. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

June 28, 2023

I’ve been going to Toyota of Orange for many years. Always have my service there. Normally things run smoothly and no real problems, but on this last visit think something was wrong (short handed) More

by jhobson17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Greene
Jun 29, 2023 -

Toyota of Orange responded

We appreciate you being part of the family and we're happy that overall you receive the quality service that you deserve. Should you like to discuss any issues you experienced at your most recent visit, please don't hesitate to reach out. I'm here to help. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

June 27, 2023

Great customer service in all departments. We have purchased several cars here and will probably do so again in the near future. More

by RR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Herrera
Jun 29, 2023 -

Toyota of Orange responded

RR, It's a team effort here and we're so happy to see you receive 5-star service from everyone. Thank you so much for being part of our Toyota of Orange Family and we look forward to continuing to work together for years to come. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107