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Toyota of Orange

Orange, CA

4.6
388 Reviews

1400 N Tustin St

Orange, CA

92867

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388 Reviews of Toyota of Orange

September 19, 2024

It was a nice and pleasant and quick experience. Thank you keep up the good work More

by Artkitano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Esparza
Sep 23, 2024 -

Toyota of Orange responded

We will! We're glad you had a prompt and quality experience and we look forward to seeing you at your next visit. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com

September 19, 2024

Great place if you’re looking to buy your new car. Our family has purchased over 8 cars here and have never been disappointed. Juan is our sales guy and we always go back to him. He is a great person More

by Cristian ocampo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Sep 23, 2024 -

Toyota of Orange responded

Thank you so much for your loyalty to us here, Cristian! We're lucky to have you and your family as valued customers and we can't wait to continue to work together for years to come! Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com

September 18, 2024

I trust the Service Dept with all my car's maintenance needs. Service is completed in a timely manner and I am updated while waiting. I am informed of any future services my car will need. Thank you Jose More

by Veronica R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Esparza
Sep 19, 2024 -

Toyota of Orange responded

Hi Veronica, Thank you so much for trusting us with your vehicle. We're lucky to have you as a valued customer and should you have any questions about anything, please don't hesitate to let us or Jose know. We're here to help. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

September 15, 2024

This is a nice dealership with friendly staff. When calling to get appointment for service we were told it would be 2 hrs for oil change and tire rotation. That’s all we needed and we said we woul More

by kathieposton
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aron Parra
Sep 16, 2024 -

Toyota of Orange responded

Kathie, Your time is valuable and an oil change should never take this long. When you have a moment to speak, I'd like to learn more about when you and your husband were here for this service and look into what caused this delay. Please contact me at your convenience. I hope to hear from you soon. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

September 14, 2024

I give it 4/5 because normally this dealship is exceptional. I took my car in on Wednesday for Service connected to my extended warranty, and it was like my service had zero priority. They didn't More

by dlmancia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy? more than one. Not sure. Andy is the only name I remember.
Sep 16, 2024 -

Toyota of Orange responded

Both your business and your feedback are greatly appreciated. You should be receiving 5-star service at each visit, and we're disappointed that's not been the case. At your convenience, I'd like the opportunity to discuss these issues with you further and do my best to address them, as we value both your opinion and your satisfaction. Please contact me when you have a moment to speak. I look forward to hearing from you. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

September 12, 2024

Except for long lines coming for service, it was a rather pleasant experience for me. More

by radeguzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Herrera
Sep 13, 2024 -

Toyota of Orange responded

We're glad that despite the line, you were still satisfied with your recent experience. We'll be working to accommodate you and all of our guests in a more timely manner and we look forward to seeing you here at your next visit. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

August 31, 2024

More inventory at Orange . ... good customer service .. good job guys .. l will recommend to my couple of friends.... More

by Sajo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose
Sep 03, 2024 -

Toyota of Orange responded

Thanks, Sajo! We're glad you enjoyed your experience and we look forward to working with you and your friends in the future. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

August 24, 2024

Worse service I have ever had from any dealership! And that is saying something!! Made an appointment for that day, which means nothing to them. Waited four hours for a basic oil change!! Yeah, they More

by tntswift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Aug 26, 2024 -

Toyota of Orange responded

An oil change should never take four hours, especially with an appointment. At your convenience, I'd like to learn more about when you stopped by, so I can look into what caused this delay. Please contact me when you have a moment to speak. I hope to hear from you. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

August 20, 2024

I have used Toyota of Orange for 30 years. They are a very professional dealership. More

by linnysks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Aug 21, 2024 -

Toyota of Orange responded

Thank you so much for your loyalty to us here! We're incredibly lucky to have you as a valued customer and we can't wait to work together for another 30 years! Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

August 16, 2024

Toyota of Orange has always been reputable, with integrity and reliable. They are my go-to Toyota dealership! More

by Trekker
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
Aug 19, 2024 -

Toyota of Orange responded

Thanks for being part of the family! Your loyalty has not gone unnoticed and we look forward to continuing to work together for years to come! Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

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