Toyota of Orlando

I had a horrible car buying experience. We walked the lot and couldn't find the car I wanted, so I ended up working a deal on another car. The salesman refused to give me a break down of the fees, includ lot and couldn't find the car I wanted, so I ended up working a deal on another car. The salesman refused to give me a break down of the fees, including an out door price. He basically pulled up the calculator on his computer, and scribbled some numbers on the little customer information sheet the salesman takes down your information on. Again, he never printed out a worksheet with the vehicle information, or even a break down of the fees showing how he came up with the number he scribbled down on the paper. He repeatedly requested a copy of my driver's license. He stated he couldn't work numbers without a copy of my license. I then asked to see the invoice for the vehicle. The salesman walked away, when he returned I was informed I couldn't see the invoice, but the invoice price was about $2000 less than the MSRP. I requested to speak with a manager who informed me that legally they don't have to show customers the invoice, and if I had a problem I could go to another dealership. I politely said thank you and left the dealership. It was a complete waste of time. The employees at this dealership are extremely rude. If you don't want to deal with SHADY SALES TACTICS then you should avoid this store. It was a horrible car buying experience, and I was embarrassed by the salesman's tone and attitude. More

Online said they had the car I wanted. Called and spoke to Keisha who told me yes, they had it. Read this site and saw SO many folks say they arrived to hear the car sold last night. So- called right befo to Keisha who told me yes, they had it. Read this site and saw SO many folks say they arrived to hear the car sold last night. So- called right before they closed, it’s there, promise. Arrived after a little over an hour drive, when they opened only for them to walk me all over the lot “looking for it” then got the “manager” to help, then I give him the VIN and - you guessed it- it sold last night. DO NOT TRUST THIS DEALERSHIP. If your in the market for just a car, any car, then sure- roll the dice - but if your looking for a model or color - be ready to be disappointed! More

Great service, happy with my purchase, Ciara was very helpful and made the process very smoothly, would recommend this dealer no anyone! Will definitely come back here in the future helpful and made the process very smoothly, would recommend this dealer no anyone! Will definitely come back here in the future More

i would like to thank scotty bumbalough. he spent a long time with me trying to UNLOCK MY CREDIT FREEZE!! all three agencys he was very patient!! for a long time ,i lost faith and almost left! however, time with me trying to UNLOCK MY CREDIT FREEZE!! all three agencys he was very patient!! for a long time ,i lost faith and almost left! however, he would NOT quit until he had success!! ps. i got a 2021 tacoma , awesome service, i will recommend him to all my friends. sincerley, anthony r. quinones More

I had a great experience at the Toyota of Orlando dealership. A really easy and quick process and they helped me incredibly to get the best deal. dealership. A really easy and quick process and they helped me incredibly to get the best deal. More

First 5 thousands miles checkup on corolla 2020 was pretty 😍 good 👍 job done ✔ by Toyota Orlando and I really like the way 😀 they handled it 👏 and attended me at the site. I might think on changing pretty 😍 good 👍 job done ✔ by Toyota Orlando and I really like the way 😀 they handled it 👏 and attended me at the site. I might think on changing 🤔 my new car 🚗 to another new one 2121 like the SUV. Thanks 😊 to all of you 😘 staff's for such great work 👍. God bless 🙏 ❤ 😊 🙌 you all. More

Stay away from this dealership. There are con artists working here, specially Vernon. Do not believe anything they say and read your contract thoroughly. Spend your time wisely reading it. working here, specially Vernon. Do not believe anything they say and read your contract thoroughly. Spend your time wisely reading it. More

Liars, cheaters and just plain bad people. Sue, Victor and Daniel. I had written a full text telling our story but I'm not allowed to place it here. "Too many characters" Basically we were lied to and Daniel. I had written a full text telling our story but I'm not allowed to place it here. "Too many characters" Basically we were lied to into getting a car we didn't want, lied to about running our credit (long story), lied to about who was actually financing us and then lied to about offering a "great" deal to make up for all those lies. Worst people I've ever dealt with and will never step foot in this dealership again. I sincerely hope you read this and go to any other place instead. At the very least you will be treated with respect. More

Great Customer Service Buying a car from Toyota of Orlando was a pleasant and stress free experience. The courtesy and expertise of the staff, adds to their professionalism Buying a car from Toyota of Orlando was a pleasant and stress free experience. The courtesy and expertise of the staff, adds to their professionalism and efficiency. Customer satisfaction is their primary goal and they achieve it, from start to finish and follow up. More

Thank you very much for wasting my time today I came to trade in my Prius and buy a Hybrid RAV4. (That was the plan.) I had spoken with Tabitha on the phone and thru the internet and I was under the impre trade in my Prius and buy a Hybrid RAV4. (That was the plan.) I had spoken with Tabitha on the phone and thru the internet and I was under the impression I would be shown the vehicle we had discussed or one similar and maybe a few others and then I would have an appraisal of my vehicle. Then we would figure it out! Instead, after working all morning, ( I am a Nurse) I got to drive 60 miles from Melbourne and sit in your lobby for 25 minutes waiting for your representative. I had a guy waiting at the table with me and he left several times to check on your persons arrival. I don’t know if the guy sitting at the table with me was a sales person or just someone to wait with me until your person arrived Anyway the guy finally said he would show me a vehicle and we walked out to the lot and proceeded to walk by every hybrid RAV4 but he never once opened a door for me to see inside any of the vehicles. I told him I had driven the XSE at Toyota of Melbourne but it was 40k and I wanted something closer to 30k. I also told that to Tabitha previously I also wanted a comparison of what the different features were for each and I wanted to sit in each vehicle so I could really decide which model was best for me to buy today. Now I’m driving home really pissed off at myself for wasting over half my day to be treated like someone who just walked into your lobby without any previous contact. You wasted my time and that is my biggest pet peeve. I will post this review to make sure others don’t make the same mistake. Time is very precious and when it is wasted it can’t be retrieved. Russell More