Toyota of Orlando

Liars, cheaters and just plain bad people. Sue, Victor and Daniel. I had written a full text telling our story but I'm not allowed to place it here. "Too many characters" Basically we were lied to and Daniel. I had written a full text telling our story but I'm not allowed to place it here. "Too many characters" Basically we were lied to into getting a car we didn't want, lied to about running our credit (long story), lied to about who was actually financing us and then lied to about offering a "great" deal to make up for all those lies. Worst people I've ever dealt with and will never step foot in this dealership again. I sincerely hope you read this and go to any other place instead. At the very least you will be treated with respect. More

Great Customer Service Buying a car from Toyota of Orlando was a pleasant and stress free experience. The courtesy and expertise of the staff, adds to their professionalism Buying a car from Toyota of Orlando was a pleasant and stress free experience. The courtesy and expertise of the staff, adds to their professionalism and efficiency. Customer satisfaction is their primary goal and they achieve it, from start to finish and follow up. More

Thank you very much for wasting my time today I came to trade in my Prius and buy a Hybrid RAV4. (That was the plan.) I had spoken with Tabitha on the phone and thru the internet and I was under the impre trade in my Prius and buy a Hybrid RAV4. (That was the plan.) I had spoken with Tabitha on the phone and thru the internet and I was under the impression I would be shown the vehicle we had discussed or one similar and maybe a few others and then I would have an appraisal of my vehicle. Then we would figure it out! Instead, after working all morning, ( I am a Nurse) I got to drive 60 miles from Melbourne and sit in your lobby for 25 minutes waiting for your representative. I had a guy waiting at the table with me and he left several times to check on your persons arrival. I don’t know if the guy sitting at the table with me was a sales person or just someone to wait with me until your person arrived Anyway the guy finally said he would show me a vehicle and we walked out to the lot and proceeded to walk by every hybrid RAV4 but he never once opened a door for me to see inside any of the vehicles. I told him I had driven the XSE at Toyota of Melbourne but it was 40k and I wanted something closer to 30k. I also told that to Tabitha previously I also wanted a comparison of what the different features were for each and I wanted to sit in each vehicle so I could really decide which model was best for me to buy today. Now I’m driving home really pissed off at myself for wasting over half my day to be treated like someone who just walked into your lobby without any previous contact. You wasted my time and that is my biggest pet peeve. I will post this review to make sure others don’t make the same mistake. Time is very precious and when it is wasted it can’t be retrieved. Russell More

I am very pleased with the experience. I went for a maintenance service and I ended up getting an upgrade. Ms. Pamela Hills, Andrea Mr. Rosa and Mr. Jean Lacock gave good advise and accommodate to my n maintenance service and I ended up getting an upgrade. Ms. Pamela Hills, Andrea Mr. Rosa and Mr. Jean Lacock gave good advise and accommodate to my needs and budget. More

Awful experience, floor sales men seems to have no interested in working with me. Then treated me like I was stupid. I will never do business with them again. interested in working with me. Then treated me like I was stupid. I will never do business with them again. More

I will never purchase a vehicle again from this dealership, paid 5000.00 down on a used Toyota Corolla with what I thought had an approved bank loan, only to find out almost two weeks later, my da dealership, paid 5000.00 down on a used Toyota Corolla with what I thought had an approved bank loan, only to find out almost two weeks later, my daughter needed a co-signer which was never asked for during the signing of the contract, I made it very clear to Raul and Donte before purchasing of the vehicle that I will not be co-signing so my daughter can establish her credit which was agreed upon; however we have been harassed every since, We were LIED to during entire sale. What dealership allows you to leave a car lot without a co-signer if needed. Instead of them taking accountability for their mistake, We were accused by Kyle of presenting false information to the finance personnel, which was very untrue, Raul only LIED to get my daughter’s down payment of 5000.00 dollars, allowing her to drive the car off the lot, to later harass us about a co-signer or pay the car off, we have since asked for the return of the down payment and to return the vehicle to their lot. What I thought was a good first time buyer experience for my daughter only turned out to be a nightmare and bad business... More

Sexist management At Toyota of Orlando you can expect sexism, to be patronized, and to have your potential trade-in treated with zero respect. I was first helped by Aun At Toyota of Orlando you can expect sexism, to be patronized, and to have your potential trade-in treated with zero respect. I was first helped by Aundre and I test drove a 2019 Toyota Corolla with him. He was actually really decent and respectful. I liked the car. The mileage was low and the price was great. When we went inside, my family and I sat down to talk numbers and he brought over a manager named "Scotty" (Scott). Scotty glanced down at the papers that had been filled out about my current place of employment and began quizzing me about my own field. I'm a scientist and a woman in her thirties. My family and I felt uncomfortable and it was obvious to all of us that he didn't believe I'm capable of doing what I do for a living. I'm not sure whether he immediately formed this opinion upon seeing me just because I'm a woman or because I look younger than my age, but it was incredibly demeaning for my intellect to be sized up while I was trying to inquire about purchasing a vehicle. When we got into talking about numbers, Scotty then proceeded to tell me that I couldn't possibly have the rate I had, in fact, been approved for by my financial institution. We finally decided to leave and discuss things "over lunch." I really just wanted to get out of there and continue searching elsewhere. When I went back to my car, I discovered the arm rest on the driver's side door had been broken and it hadn't been damaged at all, until I gave the keys to Toyota of Orlando to go inspect my potential trade-in. Do yourself a favor and go elsewhere. Toyota is a great brand, but this dealership is a cesspool. Needless to say, I purchased a vehicle at a different dealership and I'm very happy that I did. More

Very professional. Salesman knowledgeable, friendly. Sales manager helpful working with numbers. Very clean neat building.ample parking. Location was easily assible off interstate. Clean new vehicle w Sales manager helpful working with numbers. Very clean neat building.ample parking. Location was easily assible off interstate. Clean new vehicle well More

JASON MARTINEZ - ASST MANAGER IS THE GREATEST!!!!! I HIGHLY RECOMMEND this DEALERSHIP! My EXPERIENCE with JASON MARTINEZ , the ASST MANAGER was nothing but 10 PLUS STAR REVIEW! Mr. Martinez went above I HIGHLY RECOMMEND this DEALERSHIP! My EXPERIENCE with JASON MARTINEZ , the ASST MANAGER was nothing but 10 PLUS STAR REVIEW! Mr. Martinez went above and beyond his duty. I am so appreciative of him. I do not live in orlando, I live 12 hours away, I would definitely make a trip back. Mr. Jason Martinez has a GRAMMY in CUSTOMER SERVICE and APPRECIATES his CUSTOMERS. THANK YOU MR. JASON MARTINEZ. You are Appreciated! More

I am a return customer.This Saturday purchased a Highlander limited .I worked with Vern and manager Vernon.I had a wonderful experience .Honest upfront and good sense of humor.Suggest Do your homew Highlander limited .I worked with Vern and manager Vernon.I had a wonderful experience .Honest upfront and good sense of humor.Suggest Do your homework Both sales personal were awesome really outstanding .Hahah. He thought I was rough hahahah we had lots of laughs .Awesome More