Toyota of Orlando

Poor Management Horrible experience with the Collision center. They care about nothing but your money. Poor management and do not keep their promise. Delay the proces Horrible experience with the Collision center. They care about nothing but your money. Poor management and do not keep their promise. Delay the process for some weird reasons. More

Stereotyped? Not allowed to test drive I had purchased a car from these folks before and the experience was mostly positive, so I returned to see what they could do for me this time. I I had purchased a car from these folks before and the experience was mostly positive, so I returned to see what they could do for me this time. I was there to look at and very likely buy what is probably one of the more expensive models on the lot. I was geniuely excited to go check it out. First, we were denied to get into the model I was interested in purchasing. They asked us to look at one they said was virtually the same. They did this by claiming that the keys for the one I wanted were locked because, and I quote, "we don't want people in and out of it, lowering the value. It's not a Corolla". Never mind they still had to get the keys for the other model I was allowed to see. Before letting me even sit in the other model, I was told that they don't really do test drives for that car because people already know what to expect and know they want it. This was immediately followed by the sales person (or maybe a supervisor since he was called to help) mentioning a list of negative things about the car as if to dissuade me from considering it. In other words, they simply blew me off in under 5 minutes.. What does one say after that? Why even try to push the issue if they obviously want you to leave? I was dumbfounded, and 36 hours later, I still am. Maybe they thought I could not afford it? I will never know. But I will test drive it and buy it if I like it. Just not at Toyota of Orlando. UPDATE: Said and done. I purchased the vehicle at a different dealership where I was treated politely and professionally. More

would not take a photo under hood to save me a long drive sales team refused to take a photo of the engine bay, stated that 'we do not do that'. I called from out of state, explained that I need to check pote sales team refused to take a photo of the engine bay, stated that 'we do not do that'. I called from out of state, explained that I need to check potential for installed engine package before I make the trip. How long does it take to capture and send a photo - very poor customer service from used sales. More

Just bought a Toyota highlander the employees were amazing they worked very hard and they gave excellent customer service thank you for all your help Patrick Chris and Cesar I really appreciate everyt amazing they worked very hard and they gave excellent customer service thank you for all your help Patrick Chris and Cesar I really appreciate everything you did for us. More

I had a great experience buying my new Toyota RAV 4. I love the car, and Juanil, Scotty and Roxanne were wonderful to work with! love the car, and Juanil, Scotty and Roxanne were wonderful to work with! More

Toyota of Olando service department has really poor customer service skills. They will have a personal conversation in front of you not caring as to how long you have been waiting! customer service skills. They will have a personal conversation in front of you not caring as to how long you have been waiting! More

Everyone we talked to was very nice and family oriented. It was easy and fast negotiation which we truly liked it about.Thank you so much! It was easy and fast negotiation which we truly liked it about.Thank you so much! More

Hello do to my experience in the service area is very poor do to first time there for oil change my tundra was scratch on hood and grill and never informed. Second time 1/29 went there fire tire rotation poor do to first time there for oil change my tundra was scratch on hood and grill and never informed. Second time 1/29 went there fire tire rotation and oil change . After they finish they took my car to body shop with no need they took the wrong car wow ok then got home and tire rotation were never done . That very wrong. Not even a call from Toyota of Orlando not professional. Team something is wrong. More

Felix and Charles and sanquiz did a fabulous job on my new car I love it so much. Toyota you rock. Thank you again for everything new car I love it so much. Toyota you rock. Thank you again for everything More

Terrific and painless experience, pleasantly impressed with every stage of the transaction. Our time was well spent, from our initial entrance on to the lot till driving off in our new car with every stage of the transaction. Our time was well spent, from our initial entrance on to the lot till driving off in our new car More