Toyota of Orlando

My car went to auction!!!! Dishonest people!!!. I went in yesterday to look at a used 2012 VW that it was lined up to go to the auction, I was approached by Roman very nice guy Dishonest people!!!. I went in yesterday to look at a used 2012 VW that it was lined up to go to the auction, I was approached by Roman very nice guy but, that´s where it all stopped. I sat down with the sales person (John Rios) he was of course trying me to get on a torture 72 month loan! for a car that was advertise for $12,995 with monthly payments of $389 with 18%APR! WHAT? the car is already 5 years old, by the time I end up paying for that car it will be 28K for a 11 year old car! CRAZY!, I told them what my budget was and they refused to work with me, the sales guy had the nevers to tell me well it´s only fair for that bank to make a profit on it, I told him Of Course! but not 100%; so basically he washed his hands with the director of sales (Kyle), this guy sat down and told me the typical thing "well based on your credit blabla" i can probably get your interest rate in the TEENS! (what?13,14, 15, 16, 17, 18 or 19) that´s no hope at all he asked me if we can work something our I told him yes but has to be reasonable for a 5 year old car, then he told me No, so i walk out. They turned their back on a good client (me) that has paid off 2 cars in the past 7 years both brand new!. Does Not spot there!!. I was upset at the lack of service that I decided to email Jordan Siviglia (owner and general manger) of course I did not found his email but I found another email that correspond to Evelyn Conde Executive assistant (evelynconde@ toyotaoforlando. com) the email was sent at 4pm enough time to check the mail until 10pm when they close, I was hoping to get a reply back today Tuesday but instead I got a call which I thought it was in response to the email that I sent but since they lack on internal communications was not about the email I sent, although she told me that if I could go in for another chance and I said yes, I walked in again talked to Roman (nice guy) and John Rios whispers to him get Scott (salesman), well this guy Scott had an attitude like he was unhappy to see me like I owned him money and of course I have never meet the guy in my life, so asked what car are you looking for? I reply the 2012 VW, he said Oh! that went to the auction already !!!!! WHAT??, and he has the nerves to say is there another car I can show you? OF COURSE NOT! so he stood up said bye and walked away and left me here like I was nothing! IIIIIIIIIIIII DO NOT DO NOT DO NOT BUY AT THIS DEALER IIIIIIIIIIIIIIIII More

WHAT AN AWSOME EXPERIENCE LAST WEEK END, I BOUGHT A CAR FROM TOYOTA OF ORLANDO. FROM THE GET GO WITH ALTON TO FRED,THE SALESPERSON TO MRS CRUZ, THE FINANCE MANAGER, WHAT AN EXP LAST WEEK END, I BOUGHT A CAR FROM TOYOTA OF ORLANDO. FROM THE GET GO WITH ALTON TO FRED,THE SALESPERSON TO MRS CRUZ, THE FINANCE MANAGER, WHAT AN EXPERIENCE! I HAVE BEEN BUYING CARS FROM ANOTHER TOYOTA DEALERSHIP FOR 20 YEARS; THIS ONE WITH TOYOTA OF ORLANDO CANNOT BE MATCHED. EVERYONE I HAVE DEALT WITH WAS VERY PROFESSIONAL AND WENT OUT OF HIS OR HER WAY TO MAKE MY EXPERIENCE A SATISFYING ONE. THANKS TO ALL OF YOU AND HAPPY HOLIDAYS! More

a great experience i went there to look for a replacement car and the sales guy started taking care of me from the parking lot,answering all my questions,he was very pat i went there to look for a replacement car and the sales guy started taking care of me from the parking lot,answering all my questions,he was very patient with me and I appreciate him a lot for that. More

Straight forward experience I had previously purchased a Prius from this dealership and was completely satisfied. This time I purchased a new Highlander and again my experience w I had previously purchased a Prius from this dealership and was completely satisfied. This time I purchased a new Highlander and again my experience was very positive. More

Great customer service! Nichole Peters is so friendly and professional at her job! Bud Charania has great people skills! Scotty and Edgar are also friendly. They all offe Nichole Peters is so friendly and professional at her job! Bud Charania has great people skills! Scotty and Edgar are also friendly. They all offered me exceptional service. More

what a great experiece absolutely great.professional and personable. purchasing our 2017 camry was a breeze. we were impressed at the teamwork involved from our arrival i absolutely great.professional and personable. purchasing our 2017 camry was a breeze. we were impressed at the teamwork involved from our arrival in the parking lot to our actually driving off the lot in our brand new Toyota camry with the added assurance they stood ready to assist us with even the simplest question or need. wow! what service and commitment. thank you Toyota of Orlando. Hats off to MatthewGillon and KimberlyWilliams ***** More

Toyota Service Department Toyota of Orlando is the only place I take my 2012 Toyota Camry for service, oil change, tires, batteries repairs. I am very pleased with my Service Toyota of Orlando is the only place I take my 2012 Toyota Camry for service, oil change, tires, batteries repairs. I am very pleased with my Service Advisor - Eddie Fernandez. He always takes good care to my car and advise me the services needed. More

Leasing Very good service! They go direct to the point and dont make you waste your time! I extremely recommend Toyota Orlando! I am very satisfied! Very good service! They go direct to the point and dont make you waste your time! I extremely recommend Toyota Orlando! I am very satisfied! More

fantastic customer service relationship great experience made purchasing a new toyota very easy and "feel at home" experience. Didnt have to haggle for long than 3 mins to decide my payment great experience made purchasing a new toyota very easy and "feel at home" experience. Didnt have to haggle for long than 3 mins to decide my payment options, very friendly overall. i wasnt swamped like a bunch of voluchers upon walking on the premises More

Buyers be Aware - Dealership not upfront with their intent The good: This dealership has a very good factory type process, were they have people for each function. That is a nice thing because you are always w The good: This dealership has a very good factory type process, were they have people for each function. That is a nice thing because you are always with someone knowledgable about their specific section. I would have given 2 stars if it was not for the bad section below. The ugly: I am on the market for a used vehicle. I called the dealership and I ask the sales rep if they could negotiate the price on the vehicle that I was interested. After being told that they do, I come in and drive the vehicle. Francisco was knowledgable and helped me try the vehicle. After asking Francisco if they will negotiate the price, he said that he has never lost a sale due to the dealer not negotiating the price. So, he introduces me to Scotty, also very professional, like Francisco. Scotty asks me a bunch of questions and I was HONEST and upfront with my answers. My intention since before visiting the dealership is to get a real price not the one showing on the window. To my surprise, after talking with Scotty for another 20 minutes, he tells me that he will go get his director to provide me with a price, but for some reason he comes in and tells me that the price on the window was final. I was surprised and disappointed, also a bit annoyed that they made me come in and spent an hour of my time when they knew they were not willing to negotiate the price. I buy car every 2 years, and this tells me this dealership is engaging in very dishonest ways of doing business. If you are planning a visit I will be prepared before hand. If you don't prepare, you will fall in their way of doing business, which is what they ultimately want. I would have given them 2 stars, but the car was advertised without damaged and the car had 2 big dents. One of them was even getting rusted. More