Toyota of Orlando - Service Center

I had brought my 08 Tundra to the service department to complete the recall for the accelerator. While the truck was at the service department for the recall I requested the tires be rotated and balanced. complete the recall for the accelerator. While the truck was at the service department for the recall I requested the tires be rotated and balanced. When the truck was returned the rear wheels had multiple deep scratches. The center cap of one of the wheels was dented and needed to be replaced. I noticed the damaged before I left the dealership and I pointed out the damage to one of the service advisors. They were apologetic and set an appointment for the wheels to be repaired. The wheels were subsequently repaired. Unfortunately this is not the first time I have run afoul with the Service department at Toyota of Orlando. The service department had scratched my wheels on another occasion and once left the oil filler cap off the vehicle after performing an oil change. I should have learned my lesson after the first occurrence. More

I was in a car accident with a semi, and chose Toyota of Orlando because it was the closest Toyota dealership. However after all is said and done I am so happy I chose them. The whole front passenger side o Orlando because it was the closest Toyota dealership. However after all is said and done I am so happy I chose them. The whole front passenger side of my car needed to be replaced and was done so. The car now looks brand new, and they were done in just over 2 weeks. I received a call 2 times a week updating me on the process of the car. When I picked the car up not only was the out side of the car cleaned the inside was spotless as well, it appeared as the only thing they didn't do was shampoo the carpets. Overall I would highly recommend the body shop to anyone needing work. And because of the body shop any time I need service done I will return to the dealership even though it is not the closet Toyota dealership to my house, and because of the body shop when it is time to purchase another vehicle I will return to Toyota of Orlando. Overall great experience and Highly recommended. More

Back in 2003 when we bought our Toyota Echo we thought we were getting a great deal! We purchased oil changes at the time of purchase which worked for us since we were expecting our 2nd child. We also got th were getting a great deal! We purchased oil changes at the time of purchase which worked for us since we were expecting our 2nd child. We also got the Tires for Life program. The oil changes have been headaches everytime we go there! We live about a 1 hour drive from the dealership and once we get there it is usually a 2-3 hour wait just to get the oil changed, even if we have an appointment! We had 1 tire replaced with the tires for life program and we werent unhappy with that. However we are late getting our oil changed by about 2000-3000 miles due to having 3 kids and only 1 of us works, so there isnt much time to fit an oil change into our schedule! So my husband took the car in for regular maitenance, oil change and the tires need to be changed now since they are really worn out and they WILL NOT HONOR THE TIRES FOR LIFE PROGRAM!!!! Because we missed our alignments and maitenance. They werent very understanding about our situation of having to drive over an hour, 3 kids, one income! Now they want to sell us very pricey tires, plus aligntment! We had the first appointment of the day at 7am, and 2.5 hours later we are told it will be another 2 hours until they get it done!!! Once our contract for the oil changes is over we will not be doing business with Toyota of Orlando ever again!!!!! More