
Toyota of Plano
Plano, TX
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Great salesman, bad manager The salesman, Hasan Amarneh, was knowledgeable about the Toyota models and their features, was great at helping me select the car I purchased, and in The salesman, Hasan Amarneh, was knowledgeable about the Toyota models and their features, was great at helping me select the car I purchased, and in explaining all of my new car's bells and whistles. However, I was given the impression by him that his manager would work with me on cost of the car, which did not happen. They under priced the value of my trade-in and would not budge much on the overall price I would pay for the new car. I bought it anyway and am glad I did so, but have a lingering feeling that they took advantage of me. More
Preowned purchase Great service provided by everyone, the car met all expectations, the sales team got the car prepared quickly after we made the section to buy the veh Great service provided by everyone, the car met all expectations, the sales team got the car prepared quickly after we made the section to buy the vehicle. More
Great Experience Our experience with Mr. Umar was amazing. We got the deal that we needed and the whole process went smoothly. I highly recomment the dealership and ou Our experience with Mr. Umar was amazing. We got the deal that we needed and the whole process went smoothly. I highly recomment the dealership and our sales rep Zee Umar. He is profesional, and made our whole experience very pleasant. Thanks Zee! The financial process went also very fast and we had Carlos there to help answer all of our questions. Thanks Carlos! More
New Car!! This was my first new car purchase in over 14 years. Very satisfied with all aspects of the puchase. All staff were helpful and the price was fair. This was my first new car purchase in over 14 years. Very satisfied with all aspects of the puchase. All staff were helpful and the price was fair. More
Can't trust them!! Don't use this dealership for service!!!! I have been going here for every warranty service after purchasing a new Camry. I was there yesterday and ha Don't use this dealership for service!!!! I have been going here for every warranty service after purchasing a new Camry. I was there yesterday and had the last service done before the warranty expires. Today, I took the Camry to get it inspected, where I saw the mechanic take out the engine air filter--it was clogged with leaves and filthy. It had NEVER been changed by this dealership and it was never mentioned it needed to be changed!!!! I had the inspection mechanic replace it with a filter that cost about $20 and took the filthy one with me to see the service manager at Toyota of Plano, Dan. I told him these facts, assuring him that I would never return to this dealership again, nor would I be buying my next Toyota from this dealership (which I plan to do very soon). So, to save the cost of this filter, they lost future service on my current car and the possibility of selling another one. I now wonder if the oil changes, tire rotations, etc., were EVER done!!!! Poor management, poor training, lack of caring!!! CAN'T TRUST THEM--STAY AWAY FOR YOUR OWN GOOD!!!! More

They treated their customers with care and respect. We were amazed at how they treated us.They welcomed us with care.They were so kind to us,so I would recomend this dealership. We were amazed at how they treated us.They welcomed us with care.They were so kind to us,so I would recomend this dealership. More
Excellent experience After losing my 2018 Tundra to Hurricane Michael in Florida last month I was in the market for a new 2019 Tundra. After looking at several dealership After losing my 2018 Tundra to Hurricane Michael in Florida last month I was in the market for a new 2019 Tundra. After looking at several dealerships in Florida I contacted Plano Toyota and found the vehicle I was looking for. I traveled to DFW to pick up the new truck and was met at the airport by Chris. Chris did a fantastic job getting me in and out of the dealership with the vehicle I wanted and back on my way to Florida. I appreciate Chris's knowledge of the vehicle and his willingness to help me out. I would definitely recommend Chris and Toyota of Plano for anyone in the market for a new Toyota. More
Purchased once again a vehicle through them with Mr.Kurkan S Through myself and family, I have been up and down everywhere dealing with car sales man. They can be stress full and pressuring you constantly. I rea Through myself and family, I have been up and down everywhere dealing with car sales man. They can be stress full and pressuring you constantly. I really don't like the experience and the B.S they can play.. Once again I was in the market and began to fell the same stress else where. So I just contacted Mr.Furkan due to my previous purchase and experience with them. He cuts through the B.S, does not pressure me, gets straight to the point. Makes suggestions and recommendations, and steps out of the way when I need some time to think. It really makes it a comfortable experience. I had some trouble having my bank release the funds and they were patient and helpful. Thank you guys for another smooth purchase! More
Sales process good, purchase process needs streamlining. Search process easy, not overly solicitous or high pressured, well informed. Estela Gonzalez made sure we saw all vehicles within our parameters. We Search process easy, not overly solicitous or high pressured, well informed. Estela Gonzalez made sure we saw all vehicles within our parameters. We made our choice in about 2 hours. However, finance process needs shortening - we paid cash, but still kept waiting almost an hour before even meeting finance person. It took more than 1 1/2 hours from car choice/price reached until sale paperwork finished. THEN insurance coverage issue raised as we were being handed keys and had to be addressed before we could leave which was another 1/2 hour or more, even though we had completed paperwork with finance person stating we had insurance coverage and Texas law allows 1 week of carrying new car on current policy to allow time to provide carrier with required information. More
Quick and easy buying experience, very upfront ! I spoke with Chris Boyer late Friday evening and he was very informative and got me the details on the vehicles I was looking for and told me what he I spoke with Chris Boyer late Friday evening and he was very informative and got me the details on the vehicles I was looking for and told me what he had in stock. I was occupied that weekend, but hit up Chris first thing Monday morning, walked into the Toyota of Plano, and Chris had the vehicle I wanted (2019 Tacoma Black SE package). I initially was going in to take a look at a 2018 model, but Chris was able to get me a great deal on a 2019 model. He made the process as fast and painless as possible without having to haggle back and forth. I would highly recommend my family and friends or anyone who is looking for new Toyota to Chris Boyer. I definitely give him a 10 for customer service and he definitely went above and beyond to get my business. Thanks Chris! More