Toyota of Plano

Karen Schlatterer is a ROCK STAR!!!! Several weeks ago, I made the decision to purchase a new vehicle. As a long time Honda fan, my first inclination was to purchase another. After doing Several weeks ago, I made the decision to purchase a new vehicle. As a long time Honda fan, my first inclination was to purchase another. After doing some research and looking around, the RAV4 caught my eye. I reached out to Faz Imam at Toyota of Plano and he referred me to Karen Schlatterer. On Labor Day I had an appointment with Karen and explained my situation. She was amazingly patient and educated me on the options. After understanding all of my options, we decided on particular model of RAV4. Karen let me test drive several different vehicles and I finally decided on the one that was right for me. We then worked the numbers and Karen was able to get the vehicle into the price range that I needed. After we completed the financial aspects and the car was detailed, Karen took the time to explain the features of the vehicle, sync my phone and set up the vehicle to my liking. Karen shared her personal mobile phone with me and told me to call her any time with questions. This was an amazing experience and Karen was awesome to work with. I would strongly recommend anyone looking for a new Toyota to visit Toyota of Plano and request Karen Schlatterer. Thank you Karen for making this car buying experience amazing!!! More

Happy experience! My experience with Karen and Toyota of Plano was wonderful. I highly recommend the dealership and Karen for a satisfying experience.when buying a new My experience with Karen and Toyota of Plano was wonderful. I highly recommend the dealership and Karen for a satisfying experience.when buying a new Toyota. More

Wasted trip I visited Toyota of Plano yesterday to have my wife's 2011 Rav 4 serviced. It was due to a factory recall on the windshield wiper motor assembly. Ma I visited Toyota of Plano yesterday to have my wife's 2011 Rav 4 serviced. It was due to a factory recall on the windshield wiper motor assembly. Made this appointment a little over 2 weeks ago and the woman I spoke to at the time told me she would have to make sure the part was available before she could schedule the service. She did that and we agreed on 9/6 being the day I would come in. SO, I arrived for my appointment, spoke with my service advisor, Carlos, and...guess what? NO PART. He was very apologetic and said that the part may have been delayed because of Hurricane Harvey since they get a lot of their stuff from Houston. Maybe so. But, my appointment was CONFIRMED, part on hand, before the storm made landfall. Even giving them the benefit of the doubt, they should have called me and told me there was no part available BEFORE I wasted my time and a half day of work showing up for a bogus appointment. I was on the phone with Lone Star Toyota of Lewisville before I left the parking lot. I have an appointment with them next week. More

You have friendly employees This car (Camry) is First time business bye Toyota Company for me . If will be good 😊 My next purchase will be from Toyota 😊 Thank you 😊 This car (Camry) is First time business bye Toyota Company for me . If will be good 😊 My next purchase will be from Toyota 😊 Thank you 😊 More

Excellent Customer Service We went to the Toyota dealership to lease a car. Sama Hawileh's customer service was excellent. She really cared about us as customers and spent a lot We went to the Toyota dealership to lease a car. Sama Hawileh's customer service was excellent. She really cared about us as customers and spent a lot of time getting to know us. She provided valuable suggestions on vehicles and options on leasing. She also provided us enough time to make the right decision and did not push anything on us. Sama also went above and beyond to get us a good price for leasing the vehicle and made sure to check in with us after we leased it. Her follow up also made a huge difference as very few people actually take the time to do it. That really shows how much she cares about her customers. Thank you Sama and team for making our leasing experience a smooth one. More

A Great Experience I researched extensively and decided to purchase a 2017 Toyota Highlander Limited Platinum. I started looking around for the vehicle I wanted and inte I researched extensively and decided to purchase a 2017 Toyota Highlander Limited Platinum. I started looking around for the vehicle I wanted and interacted with four Toyota dealerships. I found the vehicle I wanted and contacted Max for further information. I was on the defensive at first because of having interacted with a less than honest dealership that played shell games on pricing. Max was a breath of fresh air. He honestly and directly answered my questions and offered me a fair deal for the exact vehicle I wanted. I highly recommend Max and Toyota of Plano. More

Great Leasing Experience Sama Hawileh helped our family lease a Toyota Camry. Everyone in the Toyoto Plano dealership was friendly and responsive. Sama helped us right from th Sama Hawileh helped our family lease a Toyota Camry. Everyone in the Toyoto Plano dealership was friendly and responsive. Sama helped us right from the time we were determining which vehicle to lease to the time we got our keys and left the dealership. She was knowledgeable and was quick to get us all the information we needed to make the best decision. She also got us a good leasing rate which made a difference in our decision on the car to lease. Thank you for the smooth experience and for staying in touch to make sure we are happy with our choice. More

Sales By far the best car buying experience i have had. Ken did an awesome job getting us in and out. Brian in the finance side was awesome as well. By far the best car buying experience i have had. Ken did an awesome job getting us in and out. Brian in the finance side was awesome as well. More

Total Customer Appreciation! Judy Deems is great she goes out of her way to ensure customer satisfaction. I truly appreciate all that she and the staff does. I'll continue to com Judy Deems is great she goes out of her way to ensure customer satisfaction. I truly appreciate all that she and the staff does. I'll continue to come back. Thank you Judy. Marco More

New car anxiety - no more What a great experience! Buying a car is an experience you want to be a positive one. Cars and homes, big ticket items not to be taken lightly. Pri What a great experience! Buying a car is an experience you want to be a positive one. Cars and homes, big ticket items not to be taken lightly. Price, reliability, comfort and style - all the things important in the decision making process. The salesperson's job is to be friendly, knowledgeable about the car, and patient on your car buying journey. Oh, and lest I forget all the work in the background working with rest of the Toyota of Plano team to get you into that car! Karen is that person. Thank you, Karen (and finance), for your hard work and efforts to get me into a new car. I'm very thankful for the ease of the purchase and the fair price. Karen is someone you'll want to ask to visit when considering a Toyota for your next reliable, comfortable, stylish and fun car. Thank you!!! More