Toyota of Plano

Great customer service I decided to purchase my leased vehicle. I was referred to John Ratcliff as my contact at Toyota of Plano to accomplish this. Despite being very busy I decided to purchase my leased vehicle. I was referred to John Ratcliff as my contact at Toyota of Plano to accomplish this. Despite being very busy turning over new cars to their owners, John took the time to help me purchase my car in a very expeditious manner. He quickly took care of the required paper work, and then took the step of personally taking me over to the used car dealership and introducing me to the finance representative (Carlos) who would be handling my financing. Instead of just leaving me there, John hung around long enough to make sure there were no pitfalls. Everything went smoothly and I was very satisfied with his handling of my purchase. This is the third car that I have purchased/leased from this dealership, and people like John are the reason why. More

Very honest and accommodating I highly recommend Kash for anybody who would like to buy a car in Toyota of Plano. Kash is very polite, honest, helpful and considerate. When I went I highly recommend Kash for anybody who would like to buy a car in Toyota of Plano. Kash is very polite, honest, helpful and considerate. When I went to buy new Camry 2017 LE, he was very flexible and understanding. He worked with to get the car I wanted within my budget, unlike some car dealers he never tried to trick nor tried to jack up the price. I will defiantly ask for Kash if you ever have to buy another car. More

Excellent Dealership to Buy a Car The drive out was a long one for me, but turned out to be well worth it. Edgar proved very knowledgeable about the vehicle I was interested in, and an The drive out was a long one for me, but turned out to be well worth it. Edgar proved very knowledgeable about the vehicle I was interested in, and answered all my questions. We had a thorough test drive that fully demonstrated the car's features. While waiting for the office staff to finish the paperwork, Edgar got on the phone with my insurance agent and had the policy transferred. I had the new certificate in my pocket when I left. Also, Edgar was very helpful transferring all the junk from my old vehicle into the new Rav4. Altogether a very positive experience, and I love my new Toyota. More

New car purchase was great Very happy with our new car purchase through Toyota of Plano. Our sales contact, Karen Schlatterer was very helpful and knowledgeable. The process w Very happy with our new car purchase through Toyota of Plano. Our sales contact, Karen Schlatterer was very helpful and knowledgeable. The process was easy and all our expectations were met. More

Very nice car buying experience Peter was a very professional and cordial person to work with in leasing a new RAV4. He was very instrumental in working with us to meet our needs wit Peter was a very professional and cordial person to work with in leasing a new RAV4. He was very instrumental in working with us to meet our needs with price and budget. I would recommend Peter to my friends. More

Could have been a better experience had I not spent 6 hours I actually had an appointment with another salesman but something came up unexpectedly and when I arrived an hour later, I worked with Joey. He did a I actually had an appointment with another salesman but something came up unexpectedly and when I arrived an hour later, I worked with Joey. He did a great job but he did say a few things that probably would have been better not said out loud - "come on, work with me here. I don't want to have spent 3 hours on this", which made the experience a little less than enjoyable. After spending 6 hours there, I did get the car at the price point I was willing to pay. A lot of it was waiting for the financing, probably at least 2 hours. I also did not get my second set of keys until a week later, when I came in get my seat warmers installed. It wasn't an entirely terrible experience but these certainly added up. On the positive side, Joey did help me set up the Bluetooth and I am grateful for that. Follow up visits have been favorable. More

Overall pleased with my purchase. Erald was easy to do business with he acts with integrity! He went to bat for us, very professional and takes pride in doing a good job. Overall we Erald was easy to do business with he acts with integrity! He went to bat for us, very professional and takes pride in doing a good job. Overall we felt he got the right people involved to give us the best deal he could. More

Great introduction to Toyota of Plano service department We recently took our Highlander in for its first service visit. Great experience. Done sooner than promised. We were kept informed. Very friendly. Nic We recently took our Highlander in for its first service visit. Great experience. Done sooner than promised. We were kept informed. Very friendly. Nice facility. Looking forward to the next time. More

Superior Customer Service I had a flat tire last week down the street from Toyota of Plano after 7:00pm. A couple of the guys were standing outside. I asked them if they coul I had a flat tire last week down the street from Toyota of Plano after 7:00pm. A couple of the guys were standing outside. I asked them if they could put on my spare tire. My son and I were 40 miles from our house. Spike Lipscomb, Jeremy Miller, Peter Chow and Reggie, lead service tech went out of their way to assist me. They opened the service bay and drove my car into the shop. They were very professional, kind and courteous. They made sure we were comfortable, helped my son get a drink and changed the tire as quickly as possible. I'm so appreciative of their superior service! Susan More

Great Deal and Excellent Service!!! We drove from Little Elm, Texas, to the used-car part of Toyota of Plano on Preston Road (just south of the George Bush Tollway) early Saturday mornin We drove from Little Elm, Texas, to the used-car part of Toyota of Plano on Preston Road (just south of the George Bush Tollway) early Saturday morning (21 Jan 2017) and met with Jim Hamilton, a used-car sales rep. We found Jim to be very personable and knew his inventory. We had called Jim the evening before to set up a time to meet with him. It wasn't long before my wife had decided on a car. We decided on a used 2016 Toyota Avalon for my wife. Only 22k miles on it. We also had brought our 2008 Cadillac CTS in for a trade-In. We had an issue in that we could not open the trunk of the Cadillac. One of Toyota's mechanics (RAY MORALES) removed the back seats and was able to get the trunk opened and found a cable was broken. We wheeled and dealed a little while and pretty soon the deal was to our satisfaction. We went on with the financial portion of the deal with John Fulgoni and concluded that process fairly quickly as well. My wife is very happy with her 2016 Avalon. Thank you Jim and Toyota of Plano! We enjoyed getting to know both Jim Hamilton and John Fulgoni. More