Toyota of Plano

great Karen was great to work with & very helpful and personable. I would recommend her and the dealership to someone purchasing a car. Thank you Karen! Karen was great to work with & very helpful and personable. I would recommend her and the dealership to someone purchasing a car. Thank you Karen! More

Honest, friendly sale. My wife and I started our day at another dealership where we had previously scheduled an appointment to test drive a vehicle. We had done our research My wife and I started our day at another dealership where we had previously scheduled an appointment to test drive a vehicle. We had done our research, did not need financing and were ready to take the vehicle home if the test drive went well. After driving an hour to Rockwall, we were incredibly upset to find out the sales manager whom we had been previously scheduled our appointment with, was too busy for us and instead sent us to another salesman who had no idea why we were there. In addition, the vehicle was no where to be found. Instead, the dealership was more interested in trying to place us in another vehicle on their lot. Even though this was a large dealership with great online reviews, we no longer had any interest doing business with them. We instead left and contacted Forkan (who we had previously spoken with). Even though this was a very busy Saturday, Forkan invited us to stop by and ensured us he would assist. He greeted us at the door and even though we dropped by last minute, he spent a tremendous amount of time listening to what we wanted. He understood we had a budget, were not interested in financing and he spent time searching for the perfect vehicle for us. We didn't tell Forkan of our experience earlier in the day, but he treated us as if we had. His expertise, honesty and integrity was everything missing from his competitor and we appreciated him very much. The only reason I could not give a full 5 stars is not Forkan's fault, but rather the dealership's. Even though we weren't financing, they still ran our credit. I guess I could let that go because we wrote a check and I imagine the company would at least like to have some confidence in accepting such payment in full for a vehicle. However, we also had to wait for the finance officer to work through the 'folders' of other buyers. This took forever and quite honestly, seemed completely unnecessary. With that said, I will certainly tell my friends and family to contact Forkan at once when they are looking to buy their next vehicle. More

Brian Salm Did an outstanding job! I would highly recommend! I bought my 2014 Toyota Camry on December 21 of 2016. Brian never once pressured me to buy a car. He was patient and always helpful. He wanted to make I bought my 2014 Toyota Camry on December 21 of 2016. Brian never once pressured me to buy a car. He was patient and always helpful. He wanted to make sure I bought the right car. Once I chose what car I wanted he helped me get the best deal. Brian even replace some parts on the car that didn't looked right. I would highly recommend you ask for Brian if you ever go to Toyota of Plano. At the end of the day I was happy with my purchase. Thanks Brian!!! More

My Experience with Toyota of Plano & Jay Lee I had planned on visiting 4-5 dealerships and test driving as many cars as possible. Jay Lee/Toyota of Plano was the first I visited. Jay took the tim I had planned on visiting 4-5 dealerships and test driving as many cars as possible. Jay Lee/Toyota of Plano was the first I visited. Jay took the time to explain the Toyota sedan features and to match them to what I looking for. I bought a Camry and am totally pleased with my buying experience. Joy was exceptional. More

35K 4Runner Checkup-Toyota of Plano As always, the Service Tech (Nick Keller) explained what was to be done and the estimated time of completion. The time estimate was pretty much dead As always, the Service Tech (Nick Keller) explained what was to be done and the estimated time of completion. The time estimate was pretty much dead on. And, I always appreciate that they wash the car after the service is completed. More

Great service department Extremely thankful for a friendly service department that was quick and efficient with getting my vehicle fixed. I was happy with there customer servi Extremely thankful for a friendly service department that was quick and efficient with getting my vehicle fixed. I was happy with there customer service and would highly recommend them to others. More

Very good experience with Ken and Cal Ken Steele was very helpful and up-front with us. He did not pressure us in making our decision. We appreciate him preparing us for each step of the Ken Steele was very helpful and up-front with us. He did not pressure us in making our decision. We appreciate him preparing us for each step of the process. Cal, who processed the payment, was like an uncle giving you sage advice. Tip Dickerson was also helpful on a previous visit. We will definitely head to Toyota of Plano when looking to buy our next car. More

Pleasant buying experience on Toyota Prius. Brian Salm does a terrific job at Toyota of Plano. He was patient on the 2 test drives that I asked for; explained all the mechanics and features of P Brian Salm does a terrific job at Toyota of Plano. He was patient on the 2 test drives that I asked for; explained all the mechanics and features of Prius and made a deal quickly. I had a pleasant buying experience and will be sure to refer my friends in the future. More

Stress-Free Car Purchase My RAV4 was totaled in an accident and I wanted to replace it with a 2017 model. Kash was friendly, informative and never pressured us at all. I hat My RAV4 was totaled in an accident and I wanted to replace it with a 2017 model. Kash was friendly, informative and never pressured us at all. I hate the car buying process but this was the first time I had a stress-free experience. Kash called us two days later to make sure everything was going well and said he was available any time. There is a Toyota dealership closer to my house but I would rather drive to this dealership because of the way I am treated. More

Graet sales person Sama was very nice, well knowledgeable about the car, did not make fell pressured or uncomfortable still gave a good advice that led to buying our new Sama was very nice, well knowledgeable about the car, did not make fell pressured or uncomfortable still gave a good advice that led to buying our new van. More