Toyota of Plano

Great deal and attitude! Patrick took us around and showed us many cars, used as we started and then new as we requested. Karen took care of the deal for us. She is so knowl Patrick took us around and showed us many cars, used as we started and then new as we requested. Karen took care of the deal for us. She is so knowledgeable. Her breath of knowledge was impressive as was her patience. We started looking at used highlanders and settled on an Rav4 Hybrid. We are so happy. More

Worst service Earlier in 8/25/16 i took my Camry for rack/pinion replacement and other services, received worst service and wrote a review about it here. Wanted to Earlier in 8/25/16 i took my Camry for rack/pinion replacement and other services, received worst service and wrote a review about it here. Wanted to take the car for a followup on rack/pinion as the earlier service was not good and steering wheel was still shaky. On 12/9 Friday, called service scheduled an appointment for 12/17 11:40am, mentioned her that i need three things in this service. 1-check how the rack and pinion is doing, it was replaced on 8/25, they did not do a good job then, so i wanted them to recheck. 2-check AC switch as the light is fluctuating on and off. 3-Oil Change which is least priority. When i took my car to service on 12/17 at 11:30am, they made me wait. Finally one person named Travis came and said, that he can only do oil change because he don't see any other things mentioned in the record and they are very busy that day. Told me that he will do oil change today and bring car during some other day for rest of the services. I told him that in my call i mentioned all three items very clearly to the lady who took my call, if she has missed why should i suffer. Toyota shall go thru my call on 12/9 and see if i mentioned all three services. AC fluctuating and not working sporadically during winter is a risk, as the windshield glass blurs out. Still they did not want to help me out. Finally, i decided to take it to a different dealer in Richardson, told the same to the service person. He said fine and left me in the line. I was stuck there in line between cars standing before me without drivers and behind me. The service guy left, finally i catch hold of another service person asked him to help clear cars before me. Took a while for them to clear my way out. More

Thank You It was not your typical experience thankfully. I appreciate the assistance, patience and helping me to do the right thing for me instead of being pres It was not your typical experience thankfully. I appreciate the assistance, patience and helping me to do the right thing for me instead of being pressured to make a bad or emotional decision. It took longer than I wanted but it honestly didn't feel like a drag. I drove several cars and appreciated the attention yet I was given space as well which is something I personally enjoyed. Overall I enjoyed my encounter and I would do it again. More

A cold day in Plano Great service and a very cold & busy day. The service dept. was backed up with many customers, but my service advisor, Judy Deems, was exceptionally c Great service and a very cold & busy day. The service dept. was backed up with many customers, but my service advisor, Judy Deems, was exceptionally calm while juggling many customers. Roy (shuttle driver) was very prompt getting me to my office and pickup after Judy called to say my auto was ready. Good job all the way around. More

Perfect deal We have been here in USA for about 3 month. Our plan was to buy a TOYOTA as a first car. We went to another TOYOTA dealer before to come to Max , but We have been here in USA for about 3 month. Our plan was to buy a TOYOTA as a first car. We went to another TOYOTA dealer before to come to Max , but not pleased at all and did not buy any cars. Duo to some of our relatives and friends recommendation we had an appointment with Max. He was really nice and welcoming and explain all what we needed and the car options. He tried to save our money according to what we actually looking for. That is appreciated. We impressed with his attitude and knowledge about cars. We would purchase another car from his consultant. More

Service of 2014 Toyota Tundra I would like to recognize Travis Watters for his exceptional customer service. I run a restaurant company here in the DFW area (MCrowd Restaurant Grou I would like to recognize Travis Watters for his exceptional customer service. I run a restaurant company here in the DFW area (MCrowd Restaurant Group dba Mi Cocina, Taco Diner & The Mercury) and I appreciate great customer service when I see it. Too many times great people do not get recognized because all most people do is complain about service. Please take the time to celebrate Travis's commitment to making you guys look good! Sincerely, Clay McAfee More

Very competent and professional sales service I bought my new Sienna last night. Both the sales person and finance person were professional, knowledgeable, and time efficient. We will definitely I bought my new Sienna last night. Both the sales person and finance person were professional, knowledgeable, and time efficient. We will definitely return to this dealership for future purchases. More

I'd recommend these guys to my family and friends I bought a used Toyota Camry from them and the experience was great. Wayne and Bill took care of me and had me in and out of there in no time. They I bought a used Toyota Camry from them and the experience was great. Wayne and Bill took care of me and had me in and out of there in no time. They were able to hook me up with a car that exceeded my expectations but NOT my budget. I walked away from there feeling great knowing that I got a great car at a great deal. I'd recommend these guys to my family in friends. More

Excwptional Service Max gave us his full attention from the moment we walked in. He made us feel veey valuable, treated us like family, and was upfront about every detail Max gave us his full attention from the moment we walked in. He made us feel veey valuable, treated us like family, and was upfront about every detail that we needed to consider. We look forward to continuing working with him and will be calling him to set up any of our future appointments. I would personally recommend Max and this Toyota center to anyone looking for a fun and stress free experience. More

Peter Chou is the best dealership Toyota of Plano!!! The best experience in buying a car have I every had!!!! Excellent service!! Last Tuesday, I went to look for a car in different show rooms. Most of The best experience in buying a car have I every had!!!! Excellent service!! Last Tuesday, I went to look for a car in different show rooms. Most of Dealers that i met are kind of tricky and pushy. It made me feel uncomfortable, but not with Peter Chou. He is very friendly and helpful. Without tediousness, He is very welcome to bring me test drive cars as much as I want, easy to deal with and even help me to find insurance companys with the best deal. I am so impress with his service. I definitely be back to do business with him, and recommend to my friends and family to drop by!!!! More