Toyota of Plano

Listened to what I wanted and sold me what I wanted I was a little frightened to go to a traditional dealership after some horror stories, but it went very smoothly. I must preface my comments by sayi I was a little frightened to go to a traditional dealership after some horror stories, but it went very smoothly. I must preface my comments by saying that they showed me a vehicle I was interested in and I did agree to purchase it, so that always makes things go a little more smoothly. I can't say how things would have gone if I had tried to walk away without purchasing, maybe they would have started to pour on the traditional high pressure tactics, but I didn't get that impression. Stephan was very friendly, he showed me exactly what I was looking for and didn't try to re-direct me to a more expensive model or one with more features than I wanted. He was knowledgeable about the details of the vehicles and how to use the features and had a relaxed attitude. The finance person was also very nice to work with and really a great guy. They ended up selling me a car that was a year newer, had less mileage and had more features for the same price as a vehicle at the #1 used car dealership in the US that has fixed prices. So just because it is a traditional dealership doesn't mean the prices aren't competitive. Total time at the dealership was less than 3 hours and that's not bad since at least an hour of that time was me trying to decide on the exact vehicle I wanted. More

Great experience! I came from Arkansas to make my purchase here because of the great deals & prices. My salesman, Max was great! He did an excellent job in helping with I came from Arkansas to make my purchase here because of the great deals & prices. My salesman, Max was great! He did an excellent job in helping with my selection and a payment that I could afford! The vehicle I wanted was a little out of my budget, but Max and John (Finance) went above and beyond to make it better! I highly recommend this dealership and Max! More

Trouble Shooting the Technical Problem All personnel and the Service Rep have been very professional and friendly. Unfortunately, the original problem continues to occur. The battery cont All personnel and the Service Rep have been very professional and friendly. Unfortunately, the original problem continues to occur. The battery continues to die, and leave me stranded. Toyota has replaced the battery several times, but it appears that problem may not be the battery. Something continues to kill the batteries. They continue to electronically test for the problem, but I think it may be time for a technician to manual check and test the car to figure out why the battery continues to die. I had to have the battery replace once again on 8/5/2016. The last one only lasted a month. More

DO NOT TRUST RECOMMENDED REPAIRS Service Adviser said clearly: "Rear brakes are metal to metal." "Timing belt is overdue for replacement and the engine is living on borrowed time Service Adviser said clearly: "Rear brakes are metal to metal." "Timing belt is overdue for replacement and the engine is living on borrowed time." Two issues: Went directly from dealership to Just Brakes 3021 W Spring Creek Pkwy, Plano Requested rear brake job Technician after removing drum reported brakes as good, no need to change at this time. I took several pictures of the current pads installed showing remaining material. Second issue A 2007 Sienna does not use a timing belt it has a timing chain, no required change interval. I came to Toyota for the spare cable and housing recall, which I believe was completed. I can never again trust RECOMMENDED REPAIRS. More

Excellent service Mr Jorge Ruelas was very patient with us with his time and knowledge. In fact the whole staff including Curt Herman was outstanding as we worked thro Mr Jorge Ruelas was very patient with us with his time and knowledge. In fact the whole staff including Curt Herman was outstanding as we worked through our decision. Everything was greatly appreciated by my wife and I. More

Excellent & fast service Thank Jose Campos for a good deal and great service. I strongly recommend to ask this guy when you are going to buy a new car. Thank Jose Campos for a good deal and great service. I strongly recommend to ask this guy when you are going to buy a new car. More

Excellent service I'm so exited for my new car and I never seen like salesman I would like to say thank you very much anwar achankunju I'm so exited for my new car and I never seen like salesman I would like to say thank you very much anwar achankunju More

Excellent Experience We had a great experience with our new car, Camry buying process. Thank you Anwar for all your help and hard work you have done for us. We had a great experience with our new car, Camry buying process. Thank you Anwar for all your help and hard work you have done for us. More

The best car buying experience I ever had I have purchased many cars in my life and I have never had such a pleasing experience. My sales person Sunny was absolutely wonderful. He listened to I have purchased many cars in my life and I have never had such a pleasing experience. My sales person Sunny was absolutely wonderful. He listened to me and did everything he could to make sure I was I was satisfied. They gave me top dollar for my trade and everyone there was nice and personable. I will recommend to everyone I know that is looking for a new or used car to come here. I love my new car. Thank you Sunny and Plano Toyota. More

A very pleasant experience Our sales professional Jose Campos could not have been friendlier. We were welcomed very professionally, he showed us only the vehicles that met our c Our sales professional Jose Campos could not have been friendlier. We were welcomed very professionally, he showed us only the vehicles that met our criteria. As the vehicle was being prepped he kept us informed on a regular basis as to the status of what had been done and what was yet to do. If and when I buy another vehicle I will find Mr Campos and conduct business with him. It was a very pleasant experience. More