Toyota of Plano

David Walc and Cab service excellent Wow David Walc provided great service during my Rav 4 car's service. He explained me all the parts replaced in my car and also the future consideratio Wow David Walc provided great service during my Rav 4 car's service. He explained me all the parts replaced in my car and also the future considerations. I got call from him once my car is ready to pick up. He sprinkled lot of information about the warranty and things need to take care of. He is A1 Service Specialist!! I forgotten about the one provided Cab Service - He is very polite and gave tremendous service - Dropped and picked from my entrance of my office building on headquarters dr, Plano.. Thank you TOYOTA OF PLANO!! More

Moe Made My Day! I walked in unhappy with another dealership, and two hours later had completed the transaction to purchase a brand new Camry. Both Moe and the Financ I walked in unhappy with another dealership, and two hours later had completed the transaction to purchase a brand new Camry. Both Moe and the Financial Manager were instrumental in making my experience most pleasant. And I love my Camry! More

Honest and simple After a few other dealerships let us down, I'm sooooo glad to have come here! Mustafa was a great salesman, and was very nice to talk with. He underst After a few other dealerships let us down, I'm sooooo glad to have come here! Mustafa was a great salesman, and was very nice to talk with. He understood exactly what we wanted, and didn't hassle us into any games or gimmicks going on. Our situation involved a trade in, and an out of state registration; he made all paperwork, numbers, and offers very clear before we made our final decision. We would, and most likely will return again and request Mustafa, and the team that worked with us. More

Amazing salesperson! I have now purchased two vehicles from Jacoub Oueini in the last 4 years. He was honest, professional and genuine through the entire process! He even I have now purchased two vehicles from Jacoub Oueini in the last 4 years. He was honest, professional and genuine through the entire process! He even followed up with me after the purchase to ask how I liked the vehicle. I will continue to be a Toyota of Plano customer because of Jacoub's service and professionalism. More

Service department couldn’t even diagnose a bad battery I bought a new car from Toyota of Plano in late March. About 5 weeks later it died on me twice but would intermittently start. It seemed like the ba I bought a new car from Toyota of Plano in late March. About 5 weeks later it died on me twice but would intermittently start. It seemed like the battery was dying (clicking sounds), but would still start part of the time. I had it towed using Toyota Roadside assistance to Toyota of Plano. The service advisor was genuinely disinterested in providing any level of customer service. They said they tested everything and everything was fine. At one point the advisor said ‘I’m spit balling here, but…’ Spit balling isn’t a phrase you want to hear about a brand new car. He said I shouldn’t have that issue again and it was probably just a fluke with a new car. After I left Toyota of Plano I stopped for gas on the way home and had the same issue. I called the Toyota Cares corporate number to complain. The Director of Ops from Toyota of Plano called shortly after and provided no useful information and accepted no responsibility. I took the car to Toyota of Grapevine and they said they didn’t know why Toyota of Plano didn’t replace the battery. The service advisor there was wonderful. They replaced the battery and I haven’t had any issues for the past 2 weeks. Moral of the story – use Toyota of Grapevine, not Toyota of Plano. Toyota of Plano is moving to be closer to the new Toyota headquarters; they better get their act together. This level of quality won’t cut it with corporate executives. There should not be such a drastic difference between the quality of one dealership and another. More

My 2015 Toyota Highlander My experience overall was very good. Kash Zaman was my salesman and he was very knowledgeable about the Highlander. He answered all of my questions My experience overall was very good. Kash Zaman was my salesman and he was very knowledgeable about the Highlander. He answered all of my questions honestly and directly, something I appreciate greatly in a sales person. He also had a very good sense of humor, which made time we spent with him fun! I did however have some challenges with the sales manager. The exact car that I wanted was not on the lot and not in stock in the neighboring states. The sales manager did literally everything he could NOT to order the car for me. From stating that the wait time for a new car was 6 months to offering cars that didn't fit my criteria; he aggressively tried to persuade us to buy something we didn't want. Had it not been for Kash, and later, Faz, I would have walked out. His style, his attitude and his seemingly lack of knowledge of the product was a big turn off. Thankfully, Kash and Faz made us stay and I'm really glad I did. My new car, made to order, arrived in 34 days (not 6 months!) and it's beautiful! I would highly recommend Kash as a salesman for anyone looking to buy a new car. More

Toyota of plano our experience with kash has been very good.HE patiently answered all our questions and was always willing to help with any concerns that we moght hav our experience with kash has been very good.HE patiently answered all our questions and was always willing to help with any concerns that we moght have. More

Excellent New car for my wife. it was a very pleasant experience and would go back in a heart beat. Great job... Thanks again. We'll be back. New car for my wife. it was a very pleasant experience and would go back in a heart beat. Great job... Thanks again. We'll be back. More

Best car buying experience ever! The customer service we received was spectacular! Anup Pradhan was the most patient and helpful salesman we have ever met. He searched for the car we The customer service we received was spectacular! Anup Pradhan was the most patient and helpful salesman we have ever met. He searched for the car we wanted and found it. It actually exceeded our expectations. No pressure and no stress at all. Luke Bosco was an amazing financial wizard. Financials were a breeze because of his knowledge and dedication to our purchase. The whole team worked so hard to get everything just the way we would expect a dealership to be. Thank you to all of you! More

Fair Fast Final and PLEASANT Let me start by saying this is my 6th New Car purchase, and the experience has been the best by several miles. First, I was able to get a lot of m Let me start by saying this is my 6th New Car purchase, and the experience has been the best by several miles. First, I was able to get a lot of my questions answered over email/phone/text. I had a good idea walking into the dealership what to expect on the vehicle as well as on the pricing. Second, Kal, who handled my Sale was unlike any other I have encountered in all of my previous car buying experiences. Buying a car for me has mostly been a painful experience. Kal however made me comfortable right from our first interaction. At no point did he try to push anything on me. Rather, he asked me intelligent questions, made prudent suggestions and answered all my questions in the most friendly yet professional manner. Kal, you are a gem. Finally, I have to put in a word for Mirza who handled the financial aspects of the sale. I don't think I was with him more than 10 minutes. He handled everything so efficiently. My previous experience of car buying had taken an irritating 45 minutes and had left me shell shacked. Toyota of Plano has changed my perception of Car Dealerships and Car Salesmen forever. I feel very comfortable in saying my family will stick with Toyota's from here on out, largely just because of my buying experience. Bottom line, I felt every bit as good and satisfied as I left the dealership with my new car, as I did when I walked in. More