Toyota of Plano

Good experience with Sales Manager and Business Manager I worked with Erick to purchase my new vehicle. I was able to test drive the vehicle I was looking at to see if it met my needs. He worked with me t I worked with Erick to purchase my new vehicle. I was able to test drive the vehicle I was looking at to see if it met my needs. He worked with me to find a deal that would work with my budget and what I was looking at for a car. He was easy to work with and wasn't pushy in trying to get me to buy something right away. I had to drop off my rental car and needed transportation back to the dealership and Erick provided transportation for me. Mark was easy to work with as well. He explained everything and made it easy to understand. He made the purchasing and finance part of the experience easy. My only issue I had was that I had to wait an hour before I could meet Mark to go over the finances. It was 7PM on a Tuesday night and very few people in the dealership, so I'm not sure what took so long. There wasn't anyone around to keep me posted on the wait time. I tried asking the Receptionist what was taking so long or how much longer it would be and she gave me the response of "I Don't know" which is very irritating. She looked very confused and lost and just stuttered some words to me and didn't provide any service at all. I asked her again in about 15 minutes when she told me to come back and check and gave me the same confused response. Not a good experience with your Receptionist. They should know what is going on or at least provide a better response or get up and go find out what is taking so long. More

Fastest/Greatest buying experience! We were in the market for a new car, but didn't know exactly what we wanted, just knew we wanted leather and a sunroof. We went to Toyota of Plano fir We were in the market for a new car, but didn't know exactly what we wanted, just knew we wanted leather and a sunroof. We went to Toyota of Plano first and test drove a 2011 Toyota 4Runner and loved it but decided to look around at other models. We found that we really wanted the 3rd row seating option. Emailed Mark to see if they had any and he did....we went back to him later that same day and found the car to fit our needs and then some! We bought the 2013 Toyota 4Runner with 4x4, leather and sunroof with 3rd row seating, low miles and just loved it. Mark made the paperwork process easy and fast. He is very knowledgeable, easy to talk to and really paid attention to what we wanted and made it happen. We found our truck, did the paperwork, financing and exchanged keys in the matter of 2 hours!!! We are now new members of the Toyota family and will probably stay that way for our next car, when that time comes. Thanks again Mark! More

Knowledgeable and Helpful The staff present at Toyota of Plano was able to help guide me towards the best possible purchase. Gil was especially helpful in answering every quest The staff present at Toyota of Plano was able to help guide me towards the best possible purchase. Gil was especially helpful in answering every question I had about the car I wanted, and was able to resolve concerns I had about making a purchase. More

Exceptional!!! Anwar cares the customer!!! We appreciate Anwar's professionalism! Anwar answered all our questions so patiently and showed all RAV4s second time for Anwar cares the customer!!! We appreciate Anwar's professionalism! Anwar answered all our questions so patiently and showed all RAV4s second time for a color change just before the final signature. Exceptional service and smooth process from test drive, trade-in to the new car purchase. I recommend Anwar for his customer care, patience, friendliness and better deals! More

Horrible Experience I liked one USED car not certified. Had lot of questions on that. Strange thing is, when I use to ask questions, instead of answering it properly lot I liked one USED car not certified. Had lot of questions on that. Strange thing is, when I use to ask questions, instead of answering it properly lot of times representative use to laugh on them. What the xxxx? Customer can ask many questions, and lot of them can be very simple questions. Sales person has to guide me and explain customers about everything properly. You don't laugh back on the customer. That's not the Toyota I know off. I explained him that I am and expat not very familiar about cars here and my questions could be strange and simple to you, but those are important for me to make decision. It was very difficult to get any good answer from him without making him laugh back on me. More

purchase of camry 2015 one of the best sales professional I have ever meet. achankunju is friendly and nice, he give a me a good deal. excellent customer care, really apprec one of the best sales professional I have ever meet. achankunju is friendly and nice, he give a me a good deal. excellent customer care, really appreciated. More

Friendly and very professional Moe was quick to respond to my online application and scheduled a visit for me at the dealership the very next day. He came just to meet me on the day Moe was quick to respond to my online application and scheduled a visit for me at the dealership the very next day. He came just to meet me on the day I visited the dealership while he was on leave that day. He was very friendly and prompt in answering all my questions and convinced me to buy car from him. I would definitely recommend Toyota of Plano to my friends. More

New car fever! I walked into the showroom without an appointment. Kash Zaman walked up to me asking if he could help me. After asking me what kind of vehicle I was I walked into the showroom without an appointment. Kash Zaman walked up to me asking if he could help me. After asking me what kind of vehicle I was interested, he introduced me to different Rav4 models and feature differences. I test drove a couple models and decided on a Limted, metallic grey. I needed an AWD, but there were none on the lot. Kash found one at another dealer and agreed to transfer it. I agreed to buy it and worked with Matt Hashem on the financing and extended warranties. I picked up the car the following day and Kash spent at least an hour setting up the electronics, explaining the details along the way. As this was the first car I had purchased in 15 years, I appreciated the detailed explanation of the the advanced electronics available to me in the car. Kash called the following day to ask if I had any questions. I would rate him a solid 10! More

Very pleasant to work with Kash! I just moved from Boston to Texas and went to toyota showroom to change my number plate but I changed my mind after chating with Kash for a while and I just moved from Boston to Texas and went to toyota showroom to change my number plate but I changed my mind after chating with Kash for a while and bought new toyota rav XLE. He is very professional and i would definitely recommend my friends to Toyota of Plano and check with Kash . More

Great buying experience Purchased a new 2015 Highlander with the help of Ismail Choudhry. He was very friendly, courteous, and professional. I wanted a specific car and they Purchased a new 2015 Highlander with the help of Ismail Choudhry. He was very friendly, courteous, and professional. I wanted a specific car and they got it for me, faster than I had expected it to arrive. I am very happy with my purchase and would be happy to recommend this dealership to friends and family. More