
Toyota of Plano
Plano, TX
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Thanks you letter Dear Freddy I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my new car. I've always been wary Dear Freddy I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my new car. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype. Thank you so much for answering all of my questions honestly, and making that five-hour process not as painful as it otherwise could have been. I'm happy with the scion car I purchased, and I'm not freaking out about the purchase price. That's a pretty ideal situation when it comes to buying a new car, and it's all thanks to you. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to you, and telling them to ask for Freddy. Thanks again More
New car Kash zaman made my car-buying experience at Toyota of Plano very easy and enjoyable. He answered all of my questions about the vehicle I was intereste Kash zaman made my car-buying experience at Toyota of Plano very easy and enjoyable. He answered all of my questions about the vehicle I was interested in with clarity and detail and never pressured me into making a purchase during my first trip to the dealership. I was very appreciative of him ltaking me on a test-drive. . I would definitely recommend Toyota of Plano to anybody in the market for a new car and look forward to doing business with them again in the future. More
Excellent service from Sales Manager Anwar Achankunju We had a great experience at Toyota of Plano. The purchase of the car took only thirty minutes, we were given a really good price without any negotiat We had a great experience at Toyota of Plano. The purchase of the car took only thirty minutes, we were given a really good price without any negotiating, and we were instructed on how the new car works (such as how it's electronic system works). Anwar is a very knowledgable sales representative and is very friendly. I recommend him and Toyota of Plano to everybody. More
New Car buying experience Great customer service, Kash did a great job on providing us the information on the new car options and payment options. They have unlimited choices o Great customer service, Kash did a great job on providing us the information on the new car options and payment options. They have unlimited choices on new Toyotas. More
Bad Car Buying Experience I've been fortunate enough to have purchased a BMW, Subaru, Lexus and Mercedes in the past but I would have to say that the 2011 Toyota Prius I purcha I've been fortunate enough to have purchased a BMW, Subaru, Lexus and Mercedes in the past but I would have to say that the 2011 Toyota Prius I purchased from Toyota of Plano was the worst car buying experience I've ever had. What formed my opinion: poor communication, bad time management (inconsiderate of customers time), missed/failed commitments, no service recovery and overall poor customer focus. My sales person, although new, did a good job given his responsibility level. However the management team (in my opinion) are not focused on quality customer service and providing a positive customer buying experience. It seems they (management) do not have the skills nor the knowledge of how to create a positive buying atmosphere nor an understanding of how to provide a world class customer experience. I only purchased the car at because of my sales persons and the value of the car was okay. Had it not been for that, I would have certainly taken my business to another Toyota Dealership or back to a Subaru Dealership. In short, I have no plans of ever purchasing another vehicle from Toyota of Plano and I will certainly share my experience with others. Toyota of Plano does not appear to be sincere in it's business relationships. More
Post car-buying experience just as good as first experience! I recently bought a 2011 Toyota Camry from Jacoub Oueini and had a fantastic experience. After buying my car I had one maintenance issue. I called Jac I recently bought a 2011 Toyota Camry from Jacoub Oueini and had a fantastic experience. After buying my car I had one maintenance issue. I called Jacoub and he scheduled an appointment that day. My issue was resolved in less than an hour. While I was there I told Jacoub I was having trouble setting up the Bluetooth in my car. He volunteered to help me and took time away from his busy schedule and possible future sales with other customers to make sure I received the best service. When Jacoub and I still couldn't figure out the Bluetooth, he took me to the Toyota of Plano New Car lot across the street where Mustafa Al-Far also volunteered to assist me. We still couldn't figure out the problem but Jacoub didn't give up! He asked manager Faz Imam to help. After several tries, Faz was able to sync my phone with the car. It actually ended up being a problem with my phone and not the car! I was blown away by the amount of time that all three of these gentlemen spent to make sure I had the best Toyota experience possible. They knew there was not an additional sale involved but simply wanted to take care of a Toyota customer. If you read my previous review, you'll see that I do not enjoy the car shopping/buying experience. Toyota of Plano has completely changed this for me and I am deeply thankful! More

Timely, productive, perfection Moe was incredibly knowledgable and professional which made me trust his expertise. I had already done my research and knew that I wanted a Toyota but Moe was incredibly knowledgable and professional which made me trust his expertise. I had already done my research and knew that I wanted a Toyota but there are so many variations of each vehicle and Moe was honest and trustworthy and because of those factors alone I knew I wanted to work with him. I would recommend that if anyone wants a reliable car for an affordable price (and an incredibly sexy car) they should go to Toyota of plano and ask for moe; I am confident they will be leaving with the car meant for them. More
Buying A Car Should Be This Easy I researched the RAV4 before contacting my favorite sale consultant Kevin Vo. I had bought a Sienna with his assistance a few years ago. During the I researched the RAV4 before contacting my favorite sale consultant Kevin Vo. I had bought a Sienna with his assistance a few years ago. During the test drive, he explained various features of the RAV4. I wanted to buy a RAV4 with certain equipments, but the dealer inventory did not have one. But Kevin patiently worked with me to find a car to my liking. But best of all, the price was within my budget. I gave all credits to Kevin, because he made the negotiating process a breeze for me. No more poker game of the years passed. I enjoy driving the RAV4 everywhere in town. To Kevin I appreciate the time you spent helping me select the car that I & my kids love. -Minh Dang More
ALMOST! We had a great experience with Jorge. We found the exact car we wanted. He wasn't pushy, said, and did all the right things, but the sales manager wa We had a great experience with Jorge. We found the exact car we wanted. He wasn't pushy, said, and did all the right things, but the sales manager was too tough! We would have loved to have bought a car from Jorge, and would love to deal with him in the future. Faz was very timely with follow up, but also wasn't pushy. More
Thank you! We felt from the beginning that we could trust our Sean to get us what we wanted and for a fair price. When we asked questions about specific cars, he We felt from the beginning that we could trust our Sean to get us what we wanted and for a fair price. When we asked questions about specific cars, he always knew the answers to our questions and didn't try to steer us toward purchases that we weren't interested in. He also trusted us when we said that we would return the next day, and that was important. Some salespeople will keep pushing you to make the purchase immediately or call you incessantly after you leave, but he was respectful and not overbearing. It was a good experience and a pretty smooth one. More