Toyota of Plano

Sales (Alie Shehadeh) was AWESOME... Finance, NOT SO MUCH I'm overdue for a review, but I can't avoid it any longer because I must give credit to an amazing salesman- Alie Shehadeh. He assisted me in purchasi I'm overdue for a review, but I can't avoid it any longer because I must give credit to an amazing salesman- Alie Shehadeh. He assisted me in purchasing a durable, rugged vehicle for my husband, who is an avid outdoorsman. We originally went to Fares Auto Dealer in Arlington because we found an attractive Tacoma they advertised on autotrader.com. But, after getting a pre-sale inspection, found out they were going to pass off an over-priced lemon to us. The pre-sale inspection was worth the $130, considering how much we would've spent on fixing the hidden repairs. We decided to go to Toyota of Plano for the convenient location (it was close to home) and for its well-established reputation. I remember the sigh of relief when we were kindly greeted by Alie at the parking lot. His no-pressure approach was WONDERFUL! He was very understanding and empathetic to our previous experience that day at Fares. And we were beyond impressed with his knowledge on the vehicles in the lot. My husband is a car enthusiast, and Alie passed every test question my husband threw at him. Alie was very professional, but also personal. We wanted a 4x4 within a certain price range. It came down to three choices... Tacoma, 4-Runner, and FJ. The FJ was the most expensive. It was very surprising that Alie encouraged us to pick the cheaper option (4-runner) because he wanted us to consider our growing family. He even encouraged us to "sleep on it" before we made any final decisions. That was the selling point for us- When he thought beyond the commission, and put the customer's needs first. Oddly, we went for the most expensive choice (FJ). Hubby fell in love during the test drive so we were past the point of no return.. LOL. But Alie worked his magic, and managed to get the price down to within our affordable range. Okay, now time for the downside... Finance was HELL! Long story short, we felt very pressured by Tony Yazbeck to finance through the dealer. We worked really hard to maintain great credit, and were offered an unbeatable rate by USAA. We also had $4500 cash to put down as a down-payment. Tony stated that they could not sell the car because my maiden name was under USAA and my driver's license is under my married name. I had several proofs to verify my identity to include passport, birth certificate, marriage license, and a military ID. Tony said he could not accept either one! He said the ONLY other option is if we financed through them or have my bank change my name (which would've taken longer and we needed the car ASAP for a trip). I spoke with USAA, who said that they had customers in my situation but never issues from the dealer if sufficient proof of identity was provided. They simply changed the name on the check to my married name, with a copy of my current license, passport, and SSN card. Mind you, this was 2 days already after the initial visit to Toyota. Tony had us dragging this for 2 days, 1 of which I had to miss work for! Tony's defense was that the state of Texas required it. The USAA rep I spoke with is in San Antonio, and had the same situation- with maiden name in bank check and married name on driver's license. She said all she had to do was provide her marriage license to the dealer to confirm her identity. It had nothing to do with the state of Texas requiring that the bank check has to be the same as the driver's license (even when supporting documents are provided). It was a lot of stress on myself and my husband. The inconvenience with finance was overwhelming. Again, it felt very strongly like they just wanted us to feel like we had no option but to finance through them. By the way, we got 4.24% rate with USAA vs their 7.9% rate. Common sense, we went with the best rate. And if it not had been for Alie following up on this mess, we were going to take our business to Subaru. Tony had no problem at all when I told him I was taking my business elsewhere because of their poor finance management. In fact, his words to me on the phone were, "That's perfectly fine." Thank goodness Alie intervened and saved the day! Another issue with finance, is that they refused to refund the downpayment back to us. USAA ended up covering a majority of the payment, which left a credit to us of $2000, since we overpaid when we gave the them the $4500 downpayment. Tony would not refund the $2000 that we overpaid, until the USAA check went through. It just doesn't make sense to me because they would've still had a $2500 downpayment as a security deposit from us. We eventually got our check in the mail... 2 weeks later. He originally told us it would be 4 days, and that we will be able to pick it up at the dealer. Another poor communication by finance. Bottom line, sales (Alie Shehadeh) was AWESOME... and finance, not so much. As for the car, we are enjoying are FJ and look forward to a taking it on our family outdoor excursions to Colorado and New Mexico! Note: All the "excellent" stars are towards my sales experience ONLY, not finance. More

Best experience! After a horrible experience at a different dealership earlier in the day, finding Dennis at Toyota of Plano was our saving grace. From the get-go, he After a horrible experience at a different dealership earlier in the day, finding Dennis at Toyota of Plano was our saving grace. From the get-go, he promised never to pressure and never to do anything but find out what I wanted and how we could make it happen. And he did just that... my sister had a harder time than I did picking out her different wants and needs, but he was patient and reasonable with her every step of the process. Once we both had picked out our cars, and he took us through each step of the credit app, we were sent on our way to Matt's office to do all the super fun paperwork. Matt was also extremely patient, considering there was two of us/double the paperwork. He even stayed late to help walk me through my new Prius while Dennis was helping teach my sister all about her new Highlander. We left exhausted after the day of car shopping, but we also left feeling really proud of our decision. Dennis and Matt didn't just earn our business for the day, they truly welcomed us into the Toyota family! More

Pleasant Buying Experience After getting the run around from other dealerships, it was a pleasure dealing with Anwar. He made everything from the test drive to the pricing a str After getting the run around from other dealerships, it was a pleasure dealing with Anwar. He made everything from the test drive to the pricing a straight forward process. I am also impressed how he followed up after we had bought the car to see if we were having any issues using the new features in the RAV4. Five Stars all the way for the car buying experience More

Purchased new 2015 Sienna XLE Mustafa "Moose" Al-Far helped my wife and I find the perfect Sienna for us. No pressure - just extremely courteous assistance. After the sale, he ex Mustafa "Moose" Al-Far helped my wife and I find the perfect Sienna for us. No pressure - just extremely courteous assistance. After the sale, he explained the essential controls (which can be overwhelming) in a very clear and concise way. He said we could call him if we have any questions. So if you are looking for a new car, don't hesitate to visit Toyota of Plano. Just ask for "Moose" - he will take very good care of you. More

Carlos Lazo & Toyota of Plano We checked on the Internet and clicked on car we wanted at about 4:30pm on Sat. We were able to make appointment to see Carlos, salesman at 7pm on sam We checked on the Internet and clicked on car we wanted at about 4:30pm on Sat. We were able to make appointment to see Carlos, salesman at 7pm on same day. Carlos met us at the door, was very professorial, knowledgeable and easy to work with!!! We examine the car, drove it and bought the used 2013 Avalon (16K miles) that evening. More

Great Experience with Sal This is the first car I bought. The service provided by Toyota of Plano is professional and friendly. Sal and the manager was very patient with our qu This is the first car I bought. The service provided by Toyota of Plano is professional and friendly. Sal and the manager was very patient with our questions. They are honest and straightforward, They made this experience very smooth and impressive. More

Eric is great salesman I was impressed with Eric; because he did not bother me so much and he did not waste my time and his time; I felt comfortable to make the deal; he was I was impressed with Eric; because he did not bother me so much and he did not waste my time and his time; I felt comfortable to make the deal; he was honest and professional and perseverance ; he was patient ; he is customer oriented; he was able to sell me a car; he will be able to sell anything and I mean it even including "SH". His perseverance and patient these character not many people has. He was with me until the last minute of the deal ; he made sure I was satisfied and answered my questions; I believe he went with me the extra mile because he has an excellent gesture. I believe Eric is a great assist to you company, and he is bright salesman and his performance will exceed your expectation. the words will not be enough .to describe his integrity. Great thanks to Eric who made my sons dream to come true by making this deal. last but not least I want thank others who made the deal to go through is his sales manager and the finance manger Ermin Komic. Mohammad Abdullah 9726361085 More

Overview of Moe Rezaei Our choice of car was 2015 Toyota Highlander Limited Edition, after going back and forth between Toyota of Dallas and Toyota of Plano , we went wit Our choice of car was 2015 Toyota Highlander Limited Edition, after going back and forth between Toyota of Dallas and Toyota of Plano , we went with Toyota of Plano. Moe Rezaei really exhibited great customer service. He was patient, friendly and also went above and beyond for us. We were expecting our car delivered on the 20th of Nov 2014,with his effort and constant follow up, he got us the car on the 11th of Nov 2014.We are so excited with our experience. If you are planning on visiting Toyota of Plano, ask for Moe Rezaei. Regards, Ola and Kofo Juba.... More

Overall Great Experience! I had been shopping around at a couple places trying to find a decent deal on a Scion FR-S. The first dealership tried to trick me into paying new pri I had been shopping around at a couple places trying to find a decent deal on a Scion FR-S. The first dealership tried to trick me into paying new price for a used car. Then they tried to sell me on things I told them I did not want. Even the management made it seem like they thought I was completely ignorant and couldn't do a simple Google search. It had seriously put a damper on my car buying experience. When I went to Toyota of Plano I had a completely different experience. I worked with Sal Rodriguez who seemed like he genuinely wanted to help me - not swindle me. Sal was very friendly and honest throughout the whole process. He fought to get me the best possible price and did everything to ensure I would love my new car. Sal and the staff at Toyota of Plano did an all-around great job. I would recommend them to anyone who is looking to get a great used car with out the "used car experience." Check them out and ask for Sal! More