Toyota of Plano

Going the Extra Mile! Although I was thrusted into purchasing a vehicle by an unfortunate circumstance, Brian Salm really made having to buy a car a very pleasant experienc Although I was thrusted into purchasing a vehicle by an unfortunate circumstance, Brian Salm really made having to buy a car a very pleasant experience. He went above and beyond to make sure that my husband and I were satisfied with our pre-owned purchase. It was a pleasure to conduct business with him during this stressful time. His warm and friendly personality coupled with his knowledge of the Toyota product made our car buying experience an extremely positive one. Brian, thanks for caring and going the extra mile for the customer, dealerships need more people like you! More

Thank goodness for Bill Gironda This dealership is lucky to have Bill Gironda. He was immensely helpful to me and I can't thank him enough. I had a problem with attention after the This dealership is lucky to have Bill Gironda. He was immensely helpful to me and I can't thank him enough. I had a problem with attention after the sale and he made everything all right. I wish I could have met and dealt with him from the get go. All the stars that I marked as excellent belong to Bill Gironda. I would recommend this dealership based on my experience with Mr. Gironda, he is THE MAN. More

Easiest car deal we have ever done Ismail is what a car salesman should be!! He was professional and personable. He was thoroughly knowledgeable about his product and had worked at le Ismail is what a car salesman should be!! He was professional and personable. He was thoroughly knowledgeable about his product and had worked at learning how each feature worked. He found the car we wanted by LISTENING to what we said. He was able to answer all our questions, usually from personal knowledge. But if he needed information, he had the resources at his fingertips (literally -- in his phone) that gave us the answer to any question. He gave us information and demonstrations without high pressure sales tactics. He was honest throughout the deal. We have never come away from a car deal feeling that comfortable and pleased. Usually you feel exhausted and dread the next time you have to buy a car. Others in the dealership were also professional and pleasant to deal with, willing to find answers and accommodate unusual situations (out-of-state buyer). We hope others will try Toyota of Plano and receive the same top service that we did. Thank you, Ismail and other members of the staff! More

Ken was great. I had a wreck and knew I wanted to replace my old Rav 4 with a new one. Ken Steele worked with us and helped me find a new one with our any pressure I had a wreck and knew I wanted to replace my old Rav 4 with a new one. Ken Steele worked with us and helped me find a new one with our any pressure and was very professional. We enjoyed working with him. More

FAST & FRIENDLY Ismail was very friendly and showed me exactly what I wanted, and didn't try and show me something I could not afford. He listened to what I said and Ismail was very friendly and showed me exactly what I wanted, and didn't try and show me something I could not afford. He listened to what I said and eventually I decided and I mean it was like car buying should be. It was quick, affordable, and friendly. More

Great Family Buying Experience Michael Collins is very knowledgeable and was very patient while we made our final decision. There was never any push sales from him or the rest of th Michael Collins is very knowledgeable and was very patient while we made our final decision. There was never any push sales from him or the rest of the team at Toyota of Plano. They let the excellent cars and trucks speak for themselves. We are happy to walk away from the dealership with a new car and a new friend. Thanks Mike. More

Great experience! After driving my Sienna van for almost 14 years, it became apparent that we needed a new vehicle. Kash assisted us with test driving a couple of mode After driving my Sienna van for almost 14 years, it became apparent that we needed a new vehicle. Kash assisted us with test driving a couple of models until we finally settled on a Camry. He was patient and knowledgeable, answering all of our questions confidently. The entire purchase process went smoothly and was an overall excellent experience. More

Great customer service From the moment we arrived on a friday night 30 minutes before closing until we left with our new car the next day, we had a positive experience in th From the moment we arrived on a friday night 30 minutes before closing until we left with our new car the next day, we had a positive experience in the sales and finance departments. The team at Toyota of Plano seems genuinely devoted to great customer service. The buying process was fast and simple. More

great experience We contacted the dealership GM on 9/29. We had the GM card from some months back, because our car had been serviced the last 9 plus years there. We de We contacted the dealership GM on 9/29. We had the GM card from some months back, because our car had been serviced the last 9 plus years there. We dealt with many advisers over the years. We had an issue that was being worked for a longtime on my van and finally got resolved . Thanks to Mr Parsley , the Service Manager for finally figuring it out. Rusty the GM was aware of the situation. Rusty gave us his card some months back. We are a family of Toyota and Hondas. He knew we would be in the market for a car soon, since our twins were graduating from college in May. Someday we would be replacing also our other two cars that were up in years. Rusty put me in contact with his Fleet Manager named Kal Mian. Kal is very friendly and professional and asked the right questions to accommodate our car needs. He found us what we needed and was able to work within our budget. Friends of ours also purchased a car the same evening from him, and got what they needed as well. They had a horrible experience at Toyota of Richardson and will never buy from them again or service their car. Thank you Rusty and Kal for making our shopping experience less painful and also thank you Mark in Finance as well. All in all we are very pleased with our purchase. My husband is thrilled. More