Toyota of Plano

Quickly diagnosed an issue with my catalytic converter and were very considerate about answering any questions I had about the issue. They were also helpful in inspecting the other cats to see if any were and were very considerate about answering any questions I had about the issue. They were also helpful in inspecting the other cats to see if any were likely to have issues soon. More

Inconsiderate to me needs. Appearance of Bait and Switch. Not a good experience at all. I would not recommend those dealership to anyone at all. Please remove me from your contact list, thank you. Not a good experience at all. I would not recommend those dealership to anyone at all. Please remove me from your contact list, thank you. More

Hello Toyota of Plano I just want to talk this opportunity to thank you for your kindness and great job you’re always doing excellent service. Rahshaan Perry did excellent job . I appreciate you a opportunity to thank you for your kindness and great job you’re always doing excellent service. Rahshaan Perry did excellent job . I appreciate you all More

I prefer to give 0 star if I could. Here is what exact I prefer to give 0 star if I could. Here is what exact happened: 08-14-2021, we went to this dealer to check out some cars, I was interested to g I prefer to give 0 star if I could. Here is what exact happened: 08-14-2021, we went to this dealer to check out some cars, I was interested to get a 4Runner, sales person was very nice and thorough since I knew what I want. Sales person stated they are having new 4Runner coming either end of this month. To secure the car, we need to put down $500 to reserve it and we could check out the car after it arrived, the $500 is fully refundable if we don’t like the car. It should be simple and straight. I gave them my card and ran the $500 charge. I noticed the confirmation statement on the form was stated “new car purchase deposit form” and this is un-refundable. I pointed out to the sales person, this is not what you just told me. Sales person said he must pulled a wrong form, instead sign on this form, the brought me another plain form without “un-refundable” clause. To be clear, I also asked him to handwrite on the form this payment for secure a car not for purchasing and this is fully refundable. (This is first part of the experience and total time spent was less 30 mins). After about 2 weeks, I have not received any update when the car will be here and I decided shopped elsewhere instead this dealership. In last week 08-23-2021 I sent email to the sales person, I am no longer want to secure this car from them and I need him to process the refund. He said he will check out if he could process the refund to my card directly or not. Later he text me stated “I need to be the dealership to swipe the card for the refund.” So I showed on the past Saturday 08-28-2021. I was there around 3:00pm. The salesman I was dealing with already gone for the day after I checked with the receptionist, she told me someone else will be with me. (Some other sales stopped by to ask if I need any help, they were very nice.) Then receptionist ask me further what I am coming in for. The attitude changed completely after they find out that I am coming for refund not buying a car. After waited over 30 mins, I was checking with her again if anyone is coming or on the way. Only respond from her was “everyone is busy”. Then there is a guy “I found out his name is Damon Pompa from this site” came from middle office area stated that he is the manager and said” To my understanding, you signed a non-refundable form”. I responded him please go back pull the package and find the sales person's hand written on that paperwork before come to tell me what his understanding was. He went back to the office area with an attitude. Waited for a while again, another lady come by asked if I am coming for the refund. I said yes, gave her my name and number. She said she will verify the information. I was trying to look for that guy "Damon" to give more detail or trying to show the email/text exchanged between the salesmen with me. There was another guy was sitting beside with the manager came from nowhere told me “I am not allowed here”. (I also found out his name is Mirza Begovic from this site.) I walked around the open area and checked, there is no such post nor sign stated Employee Only, or Do not Enter etc. I told him I am having an issue need to explain to that manager what happened. First manager Damon told me "They are processing it, the front door is right over there after I get my refund." Overall, the office employees or especially managers are very rude, no respect and have no patience to find out or verify what happened before make their own conclusion. However I get my refund after spent about 2 hours with really awful experience. Those two managers spoked a lot non-sense stuff, such as their dealership will not be closed with refund of mine $500, they require this kind payment to prevent thousands of people come in to test drive without buying a car, etc. etc. I recommend void this dealership and if you really want to go, double check the form before you sign anything. Luckily, I caught the form was not correct one at the beginning and I could imaging how much more difficult it would be if I really signed un-fundable form. More

Great as always 👍 TKX TKX TKX tkThank TKX TKX TKX TKX Great as always 👍 TKX TKX TKX tk Thank TKX TKX TKX TKX TKX TKX tkx Great as always 👍 TKX TKX TKX tk Thank TKX TKX TKX TKX TKX TKX tkx More

Working with Alex Kazemi at Toyota of Plano was great. If you are looking to purchase a new or used Toyota, I would highly recommend this dealership in general, and Alex specifically. He is easy to work If you are looking to purchase a new or used Toyota, I would highly recommend this dealership in general, and Alex specifically. He is easy to work with and extremely accommodating. Best of all, there was no sales pressure. He simply answered all my questions and made us feel welcome. My thanks to Alex for making my dealership experience pleasurable and hassle free. And we all know that's not very common these days. More

I bought this car 10 months ago pre-ownedCertified I bought this car 10 months ago pre-owned Certified Toyota and I have warranty 12 months bumper to bumper and then suddenly the front bumper full d I bought this car 10 months ago pre-owned Certified Toyota and I have warranty 12 months bumper to bumper and then suddenly the front bumper full down from the right side we surprised because this car has been fixed it before we buying the car and they are glue it and they never told us any damage on the car And when I went there explain to them what happened they told us the warranty is not covered you will have the car 10 months who can give you a quote but will not going to fix it for you for free and we still have 2 months more under the warranty bumper to bumper and also the service manager talk to me in bad way at Plano Toyota so be careful when you're buying car from them they tricked the customers More

Friendly greeting , fast efficient service. Finished on time washed my car. Fast check óut I am delighted time washed my car. Fast check óut I am delighted More

Everyone is friendly and they take care of you fast. I love my Toyota more than anything else at this point. love my Toyota more than anything else at this point. More

Excelente la persona que nos atiende para hacer el servicio servicio More