Toyota of Plano

This review is for the Pre-owned department at Toyota of Plano. My husband and I were in the market for a used 4runner and found one at Toyota of Plano. We had a great test drive, we really enjoyed driving Plano. My husband and I were in the market for a used 4runner and found one at Toyota of Plano. We had a great test drive, we really enjoyed driving the car and decided that we would move forward with buying it. On our test drive we did notice that when we turned the steering wheel to the left we heard a very obvious and worrisome knocking noise and we wanted this to be addressed before we signed anything binding us to the purchase of the vehicle so, we decided we wanted to run and get a quick lunch and return back so that they were able to have time to fix the issue. Earlier in the day as our salesman was trying to close the deal he mentioned that someone else was interested in the same car and that they were on their way to look at it. As we were leaving for lunch the Manager Ken Johnson came over and pushed for us to sign the papers before leaving to ensure that the other customers wouldn't buy the car. At this point we had not driven the car since our initial test drive and for all we knew the knocking noise had not been addressed (conveniently the car was still on the lift in the service department with all 4 wheels taken off). We came back in 30 minutes at 3:00 and the other customers (who were apparently coming from Fort Worth but had been "on their way" since 12:00) had still not arrived. We found our salesman and asked him to pull up the car so that we could give the final approval and Ken came up and rudely told us that he would not sell us the car and was holding the vehicle for the other customers and if they decided not to buy it we would be able to. So bottomline is, they would not hold the car for us to go grab a quick lunch that would give them time to fix the issue but, they would hold the car for the customers that had been on their way for 3 hours (truly it is a 1 hour drive at most) even though they were going to sell us the car 30 minutes earlier right from under the other people. With the rudeness of the manager, the sketchy handling of the situation and the time we wasted that day we will never return to Toyota of Plano. There are just too many dealerships and cars available to spend a Saturday being manipulated. More

Best car buying experience I've ever had! Mark Miller, the sales guy, was pleasant, informative, not pushy at all, and really listened to my needs. Jay Hassell, the finance guy, was friendly, pos Miller, the sales guy, was pleasant, informative, not pushy at all, and really listened to my needs. Jay Hassell, the finance guy, was friendly, positive and very thorough and clear in his explanations. I feel like I got a great car at a fair price, with better financing options than I expected. I visited with Mark on a Thursday evening for about an hour - hour and a half, looking at cars and talking about options. I called on Friday afternoon to tell Mark which car I wanted and how much I wanted to spend for it. He and Jay were ready for me when I arrived about an hour later, and I drove away in my new car in another couple of hours, having had, how weird is this, a good time. I highly recommend working with Mark and Jay at Toyota of Plano! More

Jacoub Oueini is above all the best salesman that we have worked with. This was my 4th toyota. He made the experience very enjoyable and peaceful, there was no inconveniece to us as they buyer what so ever worked with. This was my 4th toyota. He made the experience very enjoyable and peaceful, there was no inconveniece to us as they buyer what so ever. I will recommend Toyota of Plano to all of my friends and family and ask them to see Jacoub Oueini. Thank you, Darla Parker More

I had a great experience here - third Toyota dealership I had been to in the area and first time I was comfortable enough to buy. had been to in the area and first time I was comfortable enough to buy. More

I purchased a used Chrysler Town and Country in March, 2013. Recently I ran into a warranty issue with my vehicle with the Used Car Warranty and the Chrysler dealership, where I felt that I was being suck 2013. Recently I ran into a warranty issue with my vehicle with the Used Car Warranty and the Chrysler dealership, where I felt that I was being suckered, where I was given different facts of the cause of breakdown between the dealership and the warranty company. I called Tip Dickerson and with his quick intervention, the matter was quickly resolved. He only let up after I confirmed possession of my vehicle. In my opinion, the after sales service I received was way beyond the call of duty, although it was not a Toyota product. In future, I will only have Toyota of Plano service my Chrysler vehicle. More

I met Zia and told him what we are looking for and immediately was shown to a few cars that fits what we want. Zia was patient and professional. He continued to show us the available cars until we fin immediately was shown to a few cars that fits what we want. Zia was patient and professional. He continued to show us the available cars until we finally chose one. When we decided to test drive, he advised us to really make sure the driving experience really satisfy our needs. All our questions were answered thoroughly. A big reason we decided to close the deal was Zia's courteous and professional manner. The Finance manager Sam was also excellent. He explained the terms and conditions expertly and very clear. All dealings were done professionally and that really seal the deal. I would recommend my friend to this dealer. More

Great experience. Very friendly people in sales and finance. No pressure from the salesperson. Israel was honest and straightforward. Very little "back and forth" from the sales manager. I would re finance. No pressure from the salesperson. Israel was honest and straightforward. Very little "back and forth" from the sales manager. I would recommend this dealer to family and friends. More

We needed a specific car to drive and tow behind our motorhome. I found it online and called John Smith. He was helpful and professional. We bought the car and picked it up a week later. Couldn't be hap motorhome. I found it online and called John Smith. He was helpful and professional. We bought the car and picked it up a week later. Couldn't be happier. The car is perfect and the experience was a pleasure. We are two happy customers. Thanks John Smith, et al. More

I have purchased many Camrys from this dealership. This time I had the pleasure of working with Keith Burr. I would highly recommend Toyota of Plano and Keith Burr for your new car needs. time I had the pleasure of working with Keith Burr. I would highly recommend Toyota of Plano and Keith Burr for your new car needs. More

I used to be a big fan of Honda cars. There were many reasons I chose Honda over Toyota. One of many was the salesperson I met before. Now, I am very happy that I chose Toyota. Jay was the best honest h reasons I chose Honda over Toyota. One of many was the salesperson I met before. Now, I am very happy that I chose Toyota. Jay was the best honest hard working sale person I've ever met. He was very kind and informative. He spent hours to explain and search the best offers with hospitality. It was very pleasant experience dealing with Jay Lee and Toyota of Plano. More