Toyota of Plano

I went to Toyota of Plano on a whim. My intent to purchase a vehicle was not whimsical, just the time and place. I was in Plano for a family reunion, but already knew I was going to buy a RAV4 in th purchase a vehicle was not whimsical, just the time and place. I was in Plano for a family reunion, but already knew I was going to buy a RAV4 in the near future. It was Memorial Day weekend and I stopped by just in case there was something for me. I had a good feeling. When I drove up, Brian is the salesman that greeted me. He was friendly, professional, and most imporantly, he seemed genuine. He answered all of my questions knowledgeably and without feeling to "salesy." He was really great about not making me feel pressured; I didn't feel rushed, even though I asked a lot of questions and took some time to think. After a lengthy visit, and much to Brian's uneasiness I'm sure, I had to leave to think about it. Even though it was late afternoon, Brian offered to stay behind at the dealership for a couple of hours while I made up my mind. As hasty as I can be sometimes, this purchase was going to be a big commitment. I needed time to call my insurance company and also to research other dealerships to see how the price compared. While doing that research, I found a dealership closer to home that was offering the same vehicle with fewer miles at a minimally higher price. Being closer to home and having fewer miles, I decided the vehicle was worth a call to that dealership. Fortunately for Brian and Toyota of Plano, the salesperson in New Orleans to whom I spoke was rude and immediately started pressuring me to go to the lot. I gave him a piece of my mind about his customer service skills and immediately made my mind up to go back to T.O.P. and Brian. I spent many years in the customer service industry and good service from genuine people is important to me. Important enough that after thinking of how Brian treated me, I decided right then that he deserved the sale. He had earned it by just being a great person to work with who so obviously liked his job and his customers. I returned to the dealership and everything else from signing the loan documents to meeting with the finanical department went as smoothly as it could have gone. I never once felt schmoozed or pressured and the financial department guy (whose name I totally forgot, I'm sorry!!) was great, super friendly, fun, and helpful. I got to drive off the lot that day in my new car and have not had one single regret. Unfortunately for me, not 10 days after being home, someone hit my new car in the parking lot at work resulting a little damage that required minimal body work. I had to go through my insurance since the offender didn't stick around to apologize or provide insurance info. The insurance agent handling the claim had to contact Brian and she made it a point to tell me how sorry he was about it and how he remembered me being so excited about my new car. Just hearing that he even remembered me and the sale cemented my good opinion of his service and the dealership. I have already recommended Brian and Toyota of Plano to the next person I met who was interested in a RAV4 (in fact, it was at the insurance company's collision center when I picked up my car after being repaired!). I can't put into words how happy I am that a fit of whimsy led me to this dealership and Brian Salm. Thanks for everything! More

I was very happy with the experience because they were willing to honor a price on their website which had changed by the time I contacted the dealership, one day later. The people were very nice and acc willing to honor a price on their website which had changed by the time I contacted the dealership, one day later. The people were very nice and accommodating and friendly. More

My family and I certainly appreciate the helpfulness and friendliness of Rusty Gentry, Brian Salm, and John Donawho with the ease in purchasing our son's first car a couple of weeks ago. Anthony Wilkins in friendliness of Rusty Gentry, Brian Salm, and John Donawho with the ease in purchasing our son's first car a couple of weeks ago. Anthony Wilkins in the Service Department was also very nice when we went in yesterday to have a spoiler added on the car. Toyota of Plano is a terrific Toyota dealership led by Rusty Gentry and his amazing staff! They are extremely knowledgeable, and our car buying experience was a breeze. I have been recommending Toyota of Plano to all of my friends. Thank you again, Rusty! More

Sean Li is a very helpful, friendly and knowledgeable dealer. He worked hard to satisfy what I was looking for and answered all my questions pointedly. It was certainly a pleasant experience to deal w dealer. He worked hard to satisfy what I was looking for and answered all my questions pointedly. It was certainly a pleasant experience to deal with him. More

Nolan was the 1st Sales person to greet us. He made us feel welcomed. He asked us if we wanted to purchase or buy a car. We were there to browse but we ended up purchasing a new 2013 Toyota Camry! Great J feel welcomed. He asked us if we wanted to purchase or buy a car. We were there to browse but we ended up purchasing a new 2013 Toyota Camry! Great Job Nolan. The finance associated was Adel Sammek. He was very knowledgeable about his job. He helped us with our financing and eventually worked our interest rates to a very reasonable rate. Thanks, Adel More

I dealt with Anwar and Faz regarding my purchase of a new 2013 Toyota Camry SE. I have previously purchased a vehicle from this location and Faz was my primary contact point. He was the reason I returned to 2013 Toyota Camry SE. I have previously purchased a vehicle from this location and Faz was my primary contact point. He was the reason I returned to this dealership for my recent purchase. I came in to get an LE model, but Anwar suggested that an SE model is a much better buy. I appreciate his knowledge, insight and honesty regarding the vehicle. I have been very happy with my purchase so far and would recommend my friends to purchase their vehicles from Toyota of Plano. Anwar was very accommodating with my hectic work schedule and I appreciate him working late in the evening to get the deal done. Thank you. More

The dealership gets a five star rating for the following reasons: They had the vehicle that i wanted. It was under my spending cap. The vehicle was as advertised. The salesman, Jacoub, was easy to deal with reasons: They had the vehicle that i wanted. It was under my spending cap. The vehicle was as advertised. The salesman, Jacoub, was easy to deal with and sensitive to my schedule. Jacoub answered all of my questions on the telephone and scheduled an appointment on his regular day off to show me the vehicle. We went for a test drive and i decided to purchase the truck. I had a very limited amount of time to spend closing the deal and the whole team got me out of the dealership in less than 3 hours. Excellent! More

Mr. Oueini was very helpful in finding a new (used) car for me. He asked many questions to find out what I wanted/needed, and was responsive to my answers. He took his time to make sure I (and my husband for me. He asked many questions to find out what I wanted/needed, and was responsive to my answers. He took his time to make sure I (and my husband on the phone) felt comfortable with the product and the accompanying terms. The financial officer, Jay Hassell, also took his time to explain and get all the ducks in a row. This is now the second car I have purchased from your dealership, and I hope to continue to do so in the future. More

Jorge Ruelas was a true professional! He was kind, honest and treated me fair. Buying a car is a nervous adventure but Jorge made it an easy day with his sense of humor and get it done attitude. Jor honest and treated me fair. Buying a car is a nervous adventure but Jorge made it an easy day with his sense of humor and get it done attitude. Jorge went the extra mile to find the extra key, get the DVD player changed out and look for the missing head rest. I would certainly refer my friends to Jorge and if I am ever in Dallas in the market for a used vehicle again, I will go to Jorge at Toyota of Plano. Great work Jorge! Case Family! More

Matt Hashem was a tremendous help assisting with the lease of our second Prius. The dealership really worked hard to find the car that had everything we were looking for and to stay within our budget. I lease of our second Prius. The dealership really worked hard to find the car that had everything we were looking for and to stay within our budget. I would definitely recommend this dealership and will for future purchases, request to work with Matt. More