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Toyota of Plano
Plano, TX
5,424 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,424 reviews
May 09, 2013
Brian Salm is very knowledgable about Toyota Cars. He is engaging and friendly, not rushed or frustated when one asks questions. He is an excellent fit with the pre owned vehicles department. We bought a Ca engaging and friendly, not rushed or frustated when one asks questions. He is an excellent fit with the pre owned vehicles department. We bought a Camry XLE 2012 Limited Edition (leather seats) 4 cylinder through him and picked up delivery the next day May 8 2013). He had to search for 4 floor mats that were missing but had the car waxed and shiny. I left the lot in our new car (11,900 miles on it) to join my wife across the street to the main Toyota dealership where she had a her older 2005 Camry checked out. After engaging the parking brake at the dealership, I noticed that it would not disengage. Lucky for us a service advisor (Wes Armstrong) took ownership of this problem and after about an hour with the help of three technicians, the tech Bob reported to us that a spring had disengaged and was now fixed. Not a good start with our new 2012 Camry. This was not Brian's fault as the car had been "Certified", but that seems to be a loose concept. At home we tried to program our garage door opener into the overhead panel, but after consulting the owner's manual to look for three buttons on this panel, we could not find them. It seems that our Camry 2012 XLE Limited Edition has NO programmable garage door buttons. Why is that?? They should be there, or is this car actually NOT a Camry XLE? Maybe Brian can tell us if we are missing something Aart Berkhout 972 386 4790 More
by awjberkhout
Employees Worked With
Brian Salm
May 07, 2013
We got a much lower price than we expected for the new Sienna as well as a higher trade in value on our old Sienna than we thought possible. On top of that, our salesman Alie was friendly and efficient, Sienna as well as a higher trade in value on our old Sienna than we thought possible. On top of that, our salesman Alie was friendly and efficient, helped make us comfortable throughout and seemed to speed the whole process along. A very positive experience for us! More
by wemcfatt
May 06, 2013
The overall experience at the Toyota of Plano dealership was awesome. Everyone is so friendly, in particular Karen Schlatterer. She was extremely helpful and answered in questions that my hubsand or mysel was awesome. Everyone is so friendly, in particular Karen Schlatterer. She was extremely helpful and answered in questions that my hubsand or myself had. She also took the time to show me how to work certain features that were new to me in my new vehicle. The paperwork was done in a timely manner and it was a very easy process. This is my second vehicle that I've bought at this dealership and I wouldn't hesitate to buy another one there again or recommend it to my friends. Thanks to Karen for everything and making this a very positive experience! More
by gonzalezka
Employees Worked With
Karen Schlatterer
May 05, 2013
The sales price was very good and they offered good trade value on previous car. The customer service was very good in this dealership. Overall everything was satisfactory and they had various options availa value on previous car. The customer service was very good in this dealership. Overall everything was satisfactory and they had various options available. More
by mehdiaminrad
Employees Worked With
Alie Shehaded
May 05, 2013
Excellent Sales, Finance and Management Team. Very knowledgeable of cars, options and on-hand inventory. Sales process was smooth and there were absolutely no issues or concerns during the entire proc knowledgeable of cars, options and on-hand inventory. Sales process was smooth and there were absolutely no issues or concerns during the entire process. Thanks.... More
by chuffs
Employees Worked With
Ray Bellamine
May 03, 2013
I have had a wonderful experience at Toyota of Plano! Prior to purchasing my new 2013 Toyota Rav-4, I had visited Toyota of Plano's Service Department several times when my family's 1998 Toyota 4-Runner Prior to purchasing my new 2013 Toyota Rav-4, I had visited Toyota of Plano's Service Department several times when my family's 1998 Toyota 4-Runner needed maintenance; we always had a pleasant experience and received quality service. Toyota of Plano was the first dealership I visited as I began my search for my new vehicle. As a first-time purchaser, I had done some research on car-buying, though this was essentially a new world for me. I was immediately impressed by Clyde Katzaman, who was kind, patient, and knowledgeable from day one. After test-driving several other vehicles, I knew that the Rav-4 was for me; I was very pleased to return to Toyota of Plano to purchase my car. Throughout my search, Clyde was the best sales representative, and he was extremely helpful as I decided on the features of my new car. I was also grateful for Clyde's genuine advice and attention, especially considering that I am a recent college graduate and a first-time purchaser. Financing my new car was an equally pleasant experience; I am grateful for Jay Hassell's service as well. The follow-up communication has been outstanding. Overall, I am thrilled with my car and with my car-buying experience. I would certainly recommend Toyota of Plano to anyone, and I'd like to send a heartfelt "thank you" to Clyde and to everyone at Toyota of Plano! More
by sk8kate14
Employees Worked With
Faz Imam, Clyde Katzaman
May 03, 2013
I asked for a model/trim line that was difficult to come by. Karen quickly located a couple of models that met my specs and got the chosen vehicle to the dealership the next day. She offered me a very compe by. Karen quickly located a couple of models that met my specs and got the chosen vehicle to the dealership the next day. She offered me a very competitive price for it. Karen took the time to show me how to operate certain features of the car and got my first service appointment scheduled. She also got all my questions answered. Randy George's name is also checked because he's been servicing my and my wife's Toyotas for almost ten years. He's always been forthright, courteous and fair. He's the primary reason why I wanted to buy my new Toyota from Toyota of Plano in the first place. We like the service there and felt that the dealership deserved my car purchasing business partly due to that. More
by janetandvictor
Employees Worked With
Karen Schlatterer
May 02, 2013
I don't usually write reviews, but I feel like I owe it to Sam and Toyota of Plano after my experience. I've owned Toyota's for years and have bought in VA, NC, and TX. This was by far the easiest, quic it to Sam and Toyota of Plano after my experience. I've owned Toyota's for years and have bought in VA, NC, and TX. This was by far the easiest, quickest, and most honest transaction I've ever had at a car dealership. Sam gave me a rock bottom price over the phone. I came in to do the paper work. It was that easy. I give Sam and Toyota of Plano my highest recommendation. More
by dmfleeman
May 01, 2013
Great employee who provided great service. My overall experience with this dealership was a very warm reception and positive outlook. Mr. Lee took a complcated process and made it extremely easy. Thank experience with this dealership was a very warm reception and positive outlook. Mr. Lee took a complcated process and made it extremely easy. Thanks to his professionalism, I'll return to this dealership for continued service. Thanks and keep up the great effort. More
by hjackson44
Employees Worked With
Jay Lee
May 01, 2013
Unlike others who have posted, we did not have a pleasant experience at this dealership. We had been shopping around and we were lured in by the Internet Sales Manager because "it was the end of the month a experience at this dealership. We had been shopping around and we were lured in by the Internet Sales Manager because "it was the end of the month and they were behind on sales and leases." We were told that if we produce a reasonable amount for a lease, that we could get it. He promised us a "hassle-free" experience. We waited for a half hour (while he talked on his cellphone back near the finance department) just to for him to produce the sales slip. After another fifteen minute wait, he produced numbers that were outrageously high and no where near our price-point. It was as if he did not even listen to what we said. The customer was not priority in this situation. More
by BNiccolai
