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Toyota of Plano
Plano, TX
5,424 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 05, 2013
I had been to other Toyota dealer and was not treated well. At Toyota of plano Halit Ozaltun treated me very well and did not pressurize me. He laid down the options in front of me and worked with well. At Toyota of plano Halit Ozaltun treated me very well and did not pressurize me. He laid down the options in front of me and worked with me based on what i was looking for. Prompt follow up and Excellent service. More
by prsraghavan
Employees Worked With
Halit Ozaltun
January 02, 2013
Went in for for an oil change and tire rotation for our 2009 Highlander Hybrid. Advertised price was $49.99 for up to 5 quarts. They charged me for 7 quarts even though the manual says 5 quarts. Mention 2009 Highlander Hybrid. Advertised price was $49.99 for up to 5 quarts. They charged me for 7 quarts even though the manual says 5 quarts. Mentioned this to the service advisor and he said something about different oil pans, etc. They also put in the wrong grade of oil. Toyota specifies 0w-20 or 5w-20. They used 5w-30. This is not the first time either of these has happened. The 7 quart issue has come up almost every time and in the past they have changed it to 5 quarts. Not this time. I realize these are relatively minor issues, but I would like to think that a Toyota dealer would know their vehicles a little better. More
by marke5860
December 31, 2012
very infomative,knowlegable,curtious,customer friendly,took time to explain everying,toyota of dallas blessed to have sales person like Anwar.i will recommend friends. friendly,took time to explain everying,toyota of dallas blessed to have sales person like Anwar.i will recommend friends. More
by quilon
Employees Worked With
Anwar Achankunju
December 31, 2012
I really enjoyed working with Karen Schlatterer at Toyota of Plano. She was always pleasant to answer any questions that we had about the process. She was very professional in her dealings to the very end of Plano. She was always pleasant to answer any questions that we had about the process. She was very professional in her dealings to the very end of the sale. We would recommend her for anyone looking to purchase a car at this dealership. More
by sganus
Employees Worked With
Karen Schlatterer
December 27, 2012
I am writing this review as an addendum to one I wrote a couple of weeks ago. Went in to buy a car for my mother and got off to a rocky start with the sales person. After writing the first review I was imme couple of weeks ago. Went in to buy a car for my mother and got off to a rocky start with the sales person. After writing the first review I was immediately contacted by Faz Imam and asked what he could do to make my experience a better one. I also rec'd a call by David Strawn to let me know they would do what ever it took to make my car-buying experience a good one. After dealing with Faz and David I definitely have an entirely different opinion of this dealership than I did the first time I went in. On a side note...The people that answer the phone on the used car side need some customer service training. When I called and the person you are asking for is not in/available they just tell you to call back later...How about "would you like their VM"? More
by lilly1964
Employees Worked With
Faz Imam
December 23, 2012
After 25 years leasing and servicing my vechicles with Toyota of Richardson, decided to move my business to Toyota of Plano - largely due to Karen Schlatterer's professionalism and knowledge. I look forw Toyota of Richardson, decided to move my business to Toyota of Plano - largely due to Karen Schlatterer's professionalism and knowledge. I look forward to working with Karen and Toyota of Plano in leasing future vechicles and servicing. More
by usz3rj0
Employees Worked With
Karen, Karen Schlatterer
December 22, 2012
Matt made the entire car buying experience pleasant and hassle free. And his follow up after the sale has been above and beyond. I would reccommend him to anyone looking for a new Toyota. hassle free. And his follow up after the sale has been above and beyond. I would reccommend him to anyone looking for a new Toyota. More
by Ddfox
Employees Worked With
Matt Hashem
December 22, 2012
Jacoub was friendly and knowledgable, and even being busy we didn't feel neglect. He did a good job explaining the car and its options, and helping us into out new car purchase. Thanks Jacoub! John was also we didn't feel neglect. He did a good job explaining the car and its options, and helping us into out new car purchase. Thanks Jacoub! John was also friendly and helped us out get the best options for our protection for the future. Thank you guys we appreciate all your efforts! More
by jhalbmaier
Employees Worked With
Jacoub Oueini
December 22, 2012
We have a wonderful experience at this dealership thanks to Jacoub from sales and John from Finance. We got a fantastic deal on a 2013 Highlander and will definitely be recommending this dealership to other to Jacoub from sales and John from Finance. We got a fantastic deal on a 2013 Highlander and will definitely be recommending this dealership to others. These guys were friendly, knowledgeable, experienced, and understanding. 5 star customer service!!!! Thanks so much! More
by Eselvera
Employees Worked With
Jacoub Oueini
December 21, 2012
Alie was great, went in expecting to just look around. He asked what it would take to get me to leave with a new truck today. I gave him my wants and price target and he met them all so I left with a new tru asked what it would take to get me to leave with a new truck today. I gave him my wants and price target and he met them all so I left with a new truck. More
by jerdan
