Toyota of Plano

The sales process and salesmen was phenomenal until we went to finance... high pressure and manipulative sales techniques to increase the payment more than $200 a month in add-ons/up sales. Please be prep went to finance... high pressure and manipulative sales techniques to increase the payment more than $200 a month in add-ons/up sales. Please be prepared for this if you choose to shop here. The customer service after the sale was abominable - when you call the receptionist she provides you with misinformation and/or redirects your call and passes you around. The GM harassed my fiancé at her work without respect to her employer. When she returned his call immediately afterward, the receptionist lied to her and told her that he was at home sick. Toyota Finance couldn’t even get through to their finance department when attempting to call to figure out why the paperwork was so messed up. The Toyota Finance company repeatedly apologized for this dealer's behavior and comforted us by letting us know this is not how their customers are/should be treated. Less than 30 days later we needed to go to the service department due to issues and they were absolutely useless. Very disappointed in this experience that is not even finished as of yet - pray for us, y’all. More

Anwar Achankunju is a great person to do business with. He is smart, honest and reliable Individual . I you want buy a Toyota go and see Anwar. Thank you Anwar for your helping us to finding our New car. He is smart, honest and reliable Individual . I you want buy a Toyota go and see Anwar. Thank you Anwar for your helping us to finding our New car. God bless you and your family and Toyota of Plano. More

The Toyota of Plano team made my first car buying experience incredibly smooth with their patience, attentiveness, and diligence. Many thanks to Pouria and Adnan! I could not be more satisfied with m experience incredibly smooth with their patience, attentiveness, and diligence. Many thanks to Pouria and Adnan! I could not be more satisfied with my purchase. More

Had a great experience with Toyota of Plano. Very professional group of people from sales person to management. Will be returning and recommending to friends and family. Thanks John and the team at T professional group of people from sales person to management. Will be returning and recommending to friends and family. Thanks John and the team at Toyota of Plano. More

I tried calling Toyota of Plano service 4 times today. Each time I was hung upon. The front desk was kind, but only willing to "transfer" me to service again. I was able to get through one time and the Each time I was hung upon. The front desk was kind, but only willing to "transfer" me to service again. I was able to get through one time and the question of how long my first service would take seemed to hang them up. No one ever came back to the phone after what seemed like 20 minutes on hold. I guess that new dealership doesn't need my business that bad. More

purchased a nice car with nice people ! Had a great car-buying experience with Ali and Sama last week ! they were attentive, honest, knowledgeable, and very patient with us . ! really trea Had a great car-buying experience with Ali and Sama last week ! they were attentive, honest, knowledgeable, and very patient with us . ! really treated me like family and took care of me! Everyone here was wonderful to work with along with Sal our finance person! I know there were many other wonderful people working behind the scenes! I love the car and I love Toyota of Plano! 🥰 We will definitely be back to buy another vehicle in the future ! . More

Excellent experience Thank you, Jose Campos! You made Truck buying fun and easy. Jose is the most caring and honest salesman. It was a pleasure to meet & work with him. Thank you, Jose Campos! You made Truck buying fun and easy. Jose is the most caring and honest salesman. It was a pleasure to meet & work with him. As most of us know, going to a car dealership can be exhausting and strenuous . I strongly recommend you STOP looking at any other dealership and *head straight over to Toyota of Plano* Seriously, it’s worth it. I would highly suggest taking a trip to Jose Campos at Toyota of Plano! More

Our son made contact with Patrick for information about a specific vehicle listed online we came yesterday Saturday July 18th and were very pleased with our whole experience .We have purchased several vehicl specific vehicle listed online we came yesterday Saturday July 18th and were very pleased with our whole experience .We have purchased several vehicles before and this was the easiest experience we’ve had .We would definitely recommend this dealership if your in the market for a new or used vehicle this is definitely the place to go we drove 2 hours but well worth the drive thanks again to Patrick and Kash More

Used cars not well inspected. Dishonest. Avoid. We don't normally write up negative reviews, but feel we should as a public service. Their dealership may LOOK like it's of good quality, but they We don't normally write up negative reviews, but feel we should as a public service. Their dealership may LOOK like it's of good quality, but they are not honest. As other reviewers have stated, their inspection really means nothing and should not be trusted. I'm not sure what they check, but it is minimal and just enough to make the car work enough for a test drive and get you off the lot. We purchased a used 2010 Toyota Camry for our son. We asked multiple times about the condition of the car. We were very clear that we did not want a vehicle would start out needing additional work or might leave him stranded. We asked to have the vehicle inspected by our mechanic first. They refused. We should have stopped there: big red flag, but we were assured that it was not necessary because they "thoroughly inspected their used cars, only ones that were in top condition were sold, they were connected with the corporate office, so their cars had to be clean, etc." We were showed an inspection report and led to believe that the only work that had been needed was the a/c, which they had fixed. They knew the lady who had driven it, etc. Sadly, it was all just a sales pitch. Within a day of driving it, we realized something wasn't right. We took it to 2 different reputable mechanics for a real inspection and found it needed about $3000 of additional work, $2000 of which could not wait. We took it back to Toyota. They had it 3 days and the only response was basically "these are things we won't be fixing". Though they did offer to let us trade in for another, much more expensive, which I'm sure had "passed their inspection" too. (No, thank you! "Fool me once, shame on you. Fool me twice, shame on me.") Our parents were about to purchase a new car from them and changed their minds. We felt it right to warn others. Toyota's are generally good cars. Unfortunately, this dealership just can't be trusted to be honest or do the right thing. More

Horrible customer service!! Service Manager Dan, was extremely unprofessional and NOT standing by Toyota’s mission statement. Refused to work on my brand new car UNDER warranty, citing a “Toyota Lemon extremely unprofessional and NOT standing by Toyota’s mission statement. Refused to work on my brand new car UNDER warranty, citing a “Toyota Lemon Law Policy.” The car is LESS than ONE Year old. Next car WILL NOT be a Toyota if this is the kind of customer service I can expect! I should be able to take my Brand new Toyota to ANY Toyota dealership and get the SAME customer service!! More