Toyota of Plano

Used cars not well inspected. Dishonest. Avoid. We don't normally write up negative reviews, but feel we should as a public service. Their dealership may LOOK like it's of good quality, but they We don't normally write up negative reviews, but feel we should as a public service. Their dealership may LOOK like it's of good quality, but they are not honest. As other reviewers have stated, their inspection really means nothing and should not be trusted. I'm not sure what they check, but it is minimal and just enough to make the car work enough for a test drive and get you off the lot. We purchased a used 2010 Toyota Camry for our son. We asked multiple times about the condition of the car. We were very clear that we did not want a vehicle would start out needing additional work or might leave him stranded. We asked to have the vehicle inspected by our mechanic first. They refused. We should have stopped there: big red flag, but we were assured that it was not necessary because they "thoroughly inspected their used cars, only ones that were in top condition were sold, they were connected with the corporate office, so their cars had to be clean, etc." We were showed an inspection report and led to believe that the only work that had been needed was the a/c, which they had fixed. They knew the lady who had driven it, etc. Sadly, it was all just a sales pitch. Within a day of driving it, we realized something wasn't right. We took it to 2 different reputable mechanics for a real inspection and found it needed about $3000 of additional work, $2000 of which could not wait. We took it back to Toyota. They had it 3 days and the only response was basically "these are things we won't be fixing". Though they did offer to let us trade in for another, much more expensive, which I'm sure had "passed their inspection" too. (No, thank you! "Fool me once, shame on you. Fool me twice, shame on me.") Our parents were about to purchase a new car from them and changed their minds. We felt it right to warn others. Toyota's are generally good cars. Unfortunately, this dealership just can't be trusted to be honest or do the right thing. More

Horrible customer service!! Service Manager Dan, was extremely unprofessional and NOT standing by Toyota’s mission statement. Refused to work on my brand new car UNDER warranty, citing a “Toyota Lemon extremely unprofessional and NOT standing by Toyota’s mission statement. Refused to work on my brand new car UNDER warranty, citing a “Toyota Lemon Law Policy.” The car is LESS than ONE Year old. Next car WILL NOT be a Toyota if this is the kind of customer service I can expect! I should be able to take my Brand new Toyota to ANY Toyota dealership and get the SAME customer service!! More

NON-STOP MARKETING We bought a car in 2016 from Toyota of Plano and that experience was just great. The issue came after about a year we've gotten consistent marketing c We bought a car in 2016 from Toyota of Plano and that experience was just great. The issue came after about a year we've gotten consistent marketing calls, texts and emails. I would have bought here again! I WILL NEVER BUY HERE AGAIN BECAUSE THEY NEVER STOP SPAMMING YOU. More

This dealership was fantastic! They made the car purchase pleasant, which is pretty hard to do! They were also very patient with all of my questions, and gave me detailed answers. Very easy to wor purchase pleasant, which is pretty hard to do! They were also very patient with all of my questions, and gave me detailed answers. Very easy to work with! They were also very transparent on their costs of the vehicle and all warranties! More

Continual harassment. When will it end? Whether you are looking for a new or used vehicle, do not put Toyota of Plano on your list. They will continue to text and email you, trying to sell y Whether you are looking for a new or used vehicle, do not put Toyota of Plano on your list. They will continue to text and email you, trying to sell you another car long after you have already purchased elsewhere. Multiple phone calls, return emails and text will do nothing. Avoid at all costs. More

Xavier Gates and Adnan Yousuf! Wao, these guys are great. Big Toyota customer and they are the best in the area. Every other dealer lacked good customer service, and they went above and beyond! Big Toyota customer and they are the best in the area. Every other dealer lacked good customer service, and they went above and beyond! More

Completely pressure-free used car sales experience My wife and I took our oldest son to test-drive a used vehicle that we found online; due to COVID-19, we had to set an appointment, but salesperson Ro My wife and I took our oldest son to test-drive a used vehicle that we found online; due to COVID-19, we had to set an appointment, but salesperson Rodger Gaines was very accommodating. When we arrive, we quickly met with Rodger, told him which vehicle we needed, and he did not not try to upsell or exert pressure at all. He LISTENED, and he not only brought us the car we wanted to see, but also a comparable Toyota version for the same amount. We test-drove both, and my son really liked the one we came to see, but there were a couple of cosmetic issues with it; Rodger resolved to get these issues taken care of immediately with service. We then met with Derek Haines in finance, and again, it was pressure-free. Derek got to know us, and in talking understood that the only reason that we were even co-signing with my son (and going through the loan process) was to help him get a credit score established, since he just graduated from high school. Derek took the time to explain how important establishing credit is for a young consumer, and even showed my son examples of how his monthly payment would be affected if I had not co-signed with him. He then made sure that my son understood the consequences of not paying on time, and that to get a credit score established, he will need to make at least 12 payments on the loan. More importantly, he didn't waste our time by trying to get us to take a loan with a higher APR than what my bank had already quoted; he actually came in with an APR that was LOWER. It was such a wonderful experience, and I was so impressed with everything about this dealership. Once we left Derek's office, Rodger made sure to express his gratitude, and offer his assistance if there were any issues. More

This dealership is the worst dealership EVER! After wiring $37,000 we were told some bs. We finally just canceled purchase bc of their incompetence! wiring $37,000 we were told some bs. We finally just canceled purchase bc of their incompetence! More

Ayman, sales consultant, was professional, warm and friendly Great people to deal with. Ayman Shadeed and Adnan Yousuf were able to fit my budget and no pressure tactics was used. I would recommend this Toyota d Great people to deal with. Ayman Shadeed and Adnan Yousuf were able to fit my budget and no pressure tactics was used. I would recommend this Toyota dealership over others having visited my previous Toyota dealership with no luck in meeting my requirements. More

wonderful experience. Thank you Edwin!! I came into the dealership on a Thursday after doing a good amount of homework on what i was looking for. I was greeted by Edwin and within 15 mins h I came into the dealership on a Thursday after doing a good amount of homework on what i was looking for. I was greeted by Edwin and within 15 mins he knew exactly what i wanted and was able to show me all the options they had for me on the lot. Not only did i get to see all my available options but he always kept in mind my "must have" lists! I was also greeted by the assistant manager Sama during my visit who was an absolute joy to speak with. I ended up buying a 2020 4Runner TRD off road (which had all my must haves). I can not thank you both so much for a great experience. Highly recommend this dealership!! Thank you Toyota of Plano More