Toyota of Plano

Xavier Gates and Adnan Yousuf! Wao, these guys are great. Big Toyota customer and they are the best in the area. Every other dealer lacked good customer service, and they went above and beyond! Big Toyota customer and they are the best in the area. Every other dealer lacked good customer service, and they went above and beyond! More

Completely pressure-free used car sales experience My wife and I took our oldest son to test-drive a used vehicle that we found online; due to COVID-19, we had to set an appointment, but salesperson Ro My wife and I took our oldest son to test-drive a used vehicle that we found online; due to COVID-19, we had to set an appointment, but salesperson Rodger Gaines was very accommodating. When we arrive, we quickly met with Rodger, told him which vehicle we needed, and he did not not try to upsell or exert pressure at all. He LISTENED, and he not only brought us the car we wanted to see, but also a comparable Toyota version for the same amount. We test-drove both, and my son really liked the one we came to see, but there were a couple of cosmetic issues with it; Rodger resolved to get these issues taken care of immediately with service. We then met with Derek Haines in finance, and again, it was pressure-free. Derek got to know us, and in talking understood that the only reason that we were even co-signing with my son (and going through the loan process) was to help him get a credit score established, since he just graduated from high school. Derek took the time to explain how important establishing credit is for a young consumer, and even showed my son examples of how his monthly payment would be affected if I had not co-signed with him. He then made sure that my son understood the consequences of not paying on time, and that to get a credit score established, he will need to make at least 12 payments on the loan. More importantly, he didn't waste our time by trying to get us to take a loan with a higher APR than what my bank had already quoted; he actually came in with an APR that was LOWER. It was such a wonderful experience, and I was so impressed with everything about this dealership. Once we left Derek's office, Rodger made sure to express his gratitude, and offer his assistance if there were any issues. More

This dealership is the worst dealership EVER! After wiring $37,000 we were told some bs. We finally just canceled purchase bc of their incompetence! wiring $37,000 we were told some bs. We finally just canceled purchase bc of their incompetence! More

Ayman, sales consultant, was professional, warm and friendly Great people to deal with. Ayman Shadeed and Adnan Yousuf were able to fit my budget and no pressure tactics was used. I would recommend this Toyota d Great people to deal with. Ayman Shadeed and Adnan Yousuf were able to fit my budget and no pressure tactics was used. I would recommend this Toyota dealership over others having visited my previous Toyota dealership with no luck in meeting my requirements. More

wonderful experience. Thank you Edwin!! I came into the dealership on a Thursday after doing a good amount of homework on what i was looking for. I was greeted by Edwin and within 15 mins h I came into the dealership on a Thursday after doing a good amount of homework on what i was looking for. I was greeted by Edwin and within 15 mins he knew exactly what i wanted and was able to show me all the options they had for me on the lot. Not only did i get to see all my available options but he always kept in mind my "must have" lists! I was also greeted by the assistant manager Sama during my visit who was an absolute joy to speak with. I ended up buying a 2020 4Runner TRD off road (which had all my must haves). I can not thank you both so much for a great experience. Highly recommend this dealership!! Thank you Toyota of Plano More

Jose, my salesman, was professional and knowledgeable. He is an asset with his warm and friendly. manner. Toyota of Plano does an amazing job of treating customers right and paying attention to details He is an asset with his warm and friendly. manner. Toyota of Plano does an amazing job of treating customers right and paying attention to details. More

Griffin Shellnut - Great Job I had the pleasure to work with Griffin Shellnut - Salesman at Toyota Plano. Griffin was knowledgeable, sincere and generally great to work with. I I had the pleasure to work with Griffin Shellnut - Salesman at Toyota Plano. Griffin was knowledgeable, sincere and generally great to work with. I recommend Griffin to anyone looking to purchase a new car. SN More

Great Sales Experience with Jose Campos We purchased two company vehicles with Jose Campos. He was patient and courteous with us during our long internal approval process. I highly recomme We purchased two company vehicles with Jose Campos. He was patient and courteous with us during our long internal approval process. I highly recommend him. More

Service today was horrible from the time I arrived to the time I left. I arrived at my appointment time at 11a. My assigned Service Advisor was Leandro Gonzalez who should be fired immediately. He has poor c time I left. I arrived at my appointment time at 11a. My assigned Service Advisor was Leandro Gonzalez who should be fired immediately. He has poor customer service and is a liar. He did not greet me, examine my car, go over my profile to see what services are needed. I waited 15mins after arriving and had to go to another advisor to let them know I have not been helped. I sat at the dealership for over 2hrs and car was not ready so I told Leandro that I needed to leave as I had already been there too long. He goes to the back and drives my car to the front. My car was missing a hub caron the front driver tire and he lies and say I brought my car there without it which is a lie, please watch security cameras that will show my hub caps on driver side was on there when I arrived. The manager Bob comes and put a new hub cap on. I will not be returning and will be letting everyone know the type of service I received and to be aware. I dont know if I even got my oil changed and car inspected nor do I feel say as the way I brought my car for a simple multi point inspection was not done. I came December 2019 got an oil change and Leandro stated I needed another oil change without reviewing my profile or even going over the checklist with me to advise if my car needed anything. LEANDRO DID NOT DO HIS JOB AND SHOULD BE TERMINATED AS HE IS BAD REFLECTION FOR TOYOTA OF PLANO More

This is my 3rd Toyota and I am so disappointed in the service department. I bought the new rav 4 back in September 2019 and it make a weird noise. I have taken it in twice and they could not find anythin service department. I bought the new rav 4 back in September 2019 and it make a weird noise. I have taken it in twice and they could not find anything. I don’t believe they are really taking the time to look. I plan to sell the car soon. They service act like they do not care. Believe customers do not come first. Buy somewhere else. I never buy from them again! More