Toyota of Plano

Great Experience Toyota Camry is my first car purchase, and Chris made it so easy. My family went to Toyota of Plano for information and Chris patiently and carefully Toyota Camry is my first car purchase, and Chris made it so easy. My family went to Toyota of Plano for information and Chris patiently and carefully introduced their options. Over all it was an amazing purchase. More

Worst Dealership Experience of My Life This is truly the most unprofessional Toyota I have ever encountered. It astounds me that this is now supposed to be the headquarters of Toyota, becau This is truly the most unprofessional Toyota I have ever encountered. It astounds me that this is now supposed to be the headquarters of Toyota, because the people that work there have no respect for customers shopping for a brand new car or those who already have the misfortune of owning one of their cars. A few weeks ago I got a flat tire very close to the Toyota dealership about an hour before they closed. When I called to see if I could bring the car in (even if they didn't look at the tire until the next day) but just so I didn't have to drive 15 miles away on the donut just to take it there the next day, the receptionist was so incredibly rude. It's one thing to say that isn't common practice, but it is another to be so dismissive and disrespectful to a paying customer. The next day I called again to see if I could bring the car in. (As a side note, the tires were bought from Toyota so they are under warranty) when I spoke to a different person the next day he said "Warranty isn't a thing..." I ended up taking the car to Toyota of Richardson, which is 40 minutes away from me just because I hated the idea of paying these disrespectful people to fix my car. I'm truly disappointed in Toyota, as we have had so many Toyota cars, but each time I interact with someone at this location I am reminded why it is an unfortunate excuse for a business. A few weeks prior to this, my family and I were searching for a new car for my uncle. We made the poor decision to try Toyota of Plano. While the saleswoman was running around like a headless chicken, we were waiting in the parking lot for a total of 3 hours. In this time, there were at least 2 instances where she disappeared for more than 30 minutes at a time. Car dealerships are supposed to convince you to buy their cars, not send you running in the opposite direction. This location is so nice, new, and so close to my house but unfortunately a business cannot be run by a shiny building. It has to have people functioning inside that have some ability to interact with, and sell to customers. I truly would never do someone the disservice of recommending this location to them, and I highly recommend avoiding this joke of an establishment by any means necessary. More

My husband and I purchased a 4 Runner Limited. Forkan Siddique was our salesperson. He was kind, helpful, knowledgeable, and patient with our many questions! Siddique was our salesperson. He was kind, helpful, knowledgeable, and patient with our many questions! More

Please do not meet any of sales person under him. Customer service is a joke.. waiting for basic things over 3 weeks now no response from anywhere Customer service is a joke.. waiting for basic things over 3 weeks now no response from anywhere More

An offer I couldn't refuse. I was recently in a car accident that totaled my 2008 Toyota Corolla and needed to replace it. I shopped Toyota of Plano online for another Corolla, b I was recently in a car accident that totaled my 2008 Toyota Corolla and needed to replace it. I shopped Toyota of Plano online for another Corolla, but couldn’t find one in my price range among its used car inventory. I did, however, locate a 2017 Yaris iA at a price within my budget. I researched the subcompact car and read multiple positive reviews that compared it favorably to the Corolla, in terms of reliability and durability, so I called and made an appointment with salesperson Richard Lindsay to test drive the vehicle. Richard was extremely cordial, knowledgeable and, upon seeing me with my broken elbow from the accident in a brace, very sympathetic. During the test drive, I told him about the accident and that I believe the Corolla saved my life – that had I been in a smaller car, I wouldn’t have survived. I also told him that I was concerned the Yaris was that smaller car. Enter General Sales Manager Jeremy Dodson. After Richard shared with him my story and my concern, a very compassionate Jeremy made me an offer I couldn’t refuse – for a little more money than I wanted to spend, I’d get a 2016 “Certified” Toyota Corolla and, more importantly, peace of mind! Neither Richard nor Jeremy pressured me into making my purchase – something that has happened to me in previous car-buying experiences. I appreciate how both men made me feel comfortable and confident in my decision, and I would certainly recommend both to anyone. More

Used Car Purchase Experience Mr. Simon Gendelman was much more than just a sales rep. From the very first minute, he was asking only the RIGHT questions, without pushing on the cu Mr. Simon Gendelman was much more than just a sales rep. From the very first minute, he was asking only the RIGHT questions, without pushing on the customer. He accommodated all my needs and worked very hard to meet my desired car AND within my budget. Of course there were couple of hiccups out of his control, but within 24 hours he found a better alternative car for me. I am quite satisfied with his efforts, and am also happy to have come to know him in PERSON. More

I recently bought a used vehicle here and had an overall bad experience. My salesperson was nice and let me have time to make decisions so this review isn’t so much about them as it is for the process, cus bad experience. My salesperson was nice and let me have time to make decisions so this review isn’t so much about them as it is for the process, customer service of management, and wait time. I spoke to a salesperson over the phone before coming in to ease the process and they knew which vehicle I wanted to see. When I got there, I had to wait awhile until I was seen and the salesperson started talking financial goals, what I wanted for my trade in, and how much I was currently paying instead of taking me straight out to the vehicle I was interested in seeing. It's probably took 25 minutes before I actually got to see the vehicle I came for. Once I did decide to buy the vehicle a few days later, I had to wait again for 30 min in the lobby just to sign the monthly payment and offer agreement before being transferred back to a secondary holding area where I waited for another almost hour before I was seen for financing. I watched multiple employees walking back and forth talking and laughing and not really working until I finally got up and asked someone if had been forgotten or what the next part of the process was. Finally I was seen an hour later. At this point it was dark and I had only seen the vehicle in the dark on the lot when I left on Saturday evening. On Sunday morning I went to drive the truck and saw two large scratches and small dents that were not visible at night. I immediately called the dealership on Monday morning and told them about what I found and asked if I could bring the vehicle back to have their touch up guys fix the scratches. The manager said they already spent $150 on paint touch up prior to selling vehicle and denied the request. I sent pictures of both day and night pics showing how the scratches are not real visible at night but very visible during the day and he still denied the request. I would have expected a little customer service here to spend a few hundred dollars to remedy the situation since I spent close to $40K on a vehicle with them and they are listing my trade in for MUCH higher than what they gave me for mine. Seems to me they have some profit margin there to touch up paint on a vehicle they sold to me as basic customer service and to keep me as a future customer. Judging by the 300+ Yelp reviews with an average rating of 2.5 Stars, I guess that's just par for the cours More

Used Car Purchase Experience Kelly was a great sales rep to work with here. She was non pushy, understood that car buying is big financial and life decision based on family dynam Kelly was a great sales rep to work with here. She was non pushy, understood that car buying is big financial and life decision based on family dynamics and needs. Kelly allowed me to take my time inspecting the vehicle, test driving the vehicle and giving adequate time for me to discuss with my spouse prior to purchasing. She was calm and always greeted with a smile. More

Suttle and confident I love Anwar for the fact that there's no beating around the bush or heavy negotiation. He draws a deal that is unbeatable by other dealers which elim I love Anwar for the fact that there's no beating around the bush or heavy negotiation. He draws a deal that is unbeatable by other dealers which eliminates the major chunk of a buyer's research and worry. You can see in his cubicle, the collection of awards and appreciations he has received in his career. More

Very good communication with costumer very friendly behavior, very helpful guide to buy a car excellent sales man I have ever met thank you Ali behavior, very helpful guide to buy a car excellent sales man I have ever met thank you Ali More