Toyota of Plano

My husband and I purchased a 4 Runner Limited. Forkan Siddique was our salesperson. He was kind, helpful, knowledgeable, and patient with our many questions! Siddique was our salesperson. He was kind, helpful, knowledgeable, and patient with our many questions! More

Please do not meet any of sales person under him. Customer service is a joke.. waiting for basic things over 3 weeks now no response from anywhere Customer service is a joke.. waiting for basic things over 3 weeks now no response from anywhere More

An offer I couldn't refuse. I was recently in a car accident that totaled my 2008 Toyota Corolla and needed to replace it. I shopped Toyota of Plano online for another Corolla, b I was recently in a car accident that totaled my 2008 Toyota Corolla and needed to replace it. I shopped Toyota of Plano online for another Corolla, but couldn’t find one in my price range among its used car inventory. I did, however, locate a 2017 Yaris iA at a price within my budget. I researched the subcompact car and read multiple positive reviews that compared it favorably to the Corolla, in terms of reliability and durability, so I called and made an appointment with salesperson Richard Lindsay to test drive the vehicle. Richard was extremely cordial, knowledgeable and, upon seeing me with my broken elbow from the accident in a brace, very sympathetic. During the test drive, I told him about the accident and that I believe the Corolla saved my life – that had I been in a smaller car, I wouldn’t have survived. I also told him that I was concerned the Yaris was that smaller car. Enter General Sales Manager Jeremy Dodson. After Richard shared with him my story and my concern, a very compassionate Jeremy made me an offer I couldn’t refuse – for a little more money than I wanted to spend, I’d get a 2016 “Certified” Toyota Corolla and, more importantly, peace of mind! Neither Richard nor Jeremy pressured me into making my purchase – something that has happened to me in previous car-buying experiences. I appreciate how both men made me feel comfortable and confident in my decision, and I would certainly recommend both to anyone. More

I recently bought a used vehicle here and had an overall bad experience. My salesperson was nice and let me have time to make decisions so this review isn’t so much about them as it is for the process, cus bad experience. My salesperson was nice and let me have time to make decisions so this review isn’t so much about them as it is for the process, customer service of management, and wait time. I spoke to a salesperson over the phone before coming in to ease the process and they knew which vehicle I wanted to see. When I got there, I had to wait awhile until I was seen and the salesperson started talking financial goals, what I wanted for my trade in, and how much I was currently paying instead of taking me straight out to the vehicle I was interested in seeing. It's probably took 25 minutes before I actually got to see the vehicle I came for. Once I did decide to buy the vehicle a few days later, I had to wait again for 30 min in the lobby just to sign the monthly payment and offer agreement before being transferred back to a secondary holding area where I waited for another almost hour before I was seen for financing. I watched multiple employees walking back and forth talking and laughing and not really working until I finally got up and asked someone if had been forgotten or what the next part of the process was. Finally I was seen an hour later. At this point it was dark and I had only seen the vehicle in the dark on the lot when I left on Saturday evening. On Sunday morning I went to drive the truck and saw two large scratches and small dents that were not visible at night. I immediately called the dealership on Monday morning and told them about what I found and asked if I could bring the vehicle back to have their touch up guys fix the scratches. The manager said they already spent $150 on paint touch up prior to selling vehicle and denied the request. I sent pictures of both day and night pics showing how the scratches are not real visible at night but very visible during the day and he still denied the request. I would have expected a little customer service here to spend a few hundred dollars to remedy the situation since I spent close to $40K on a vehicle with them and they are listing my trade in for MUCH higher than what they gave me for mine. Seems to me they have some profit margin there to touch up paint on a vehicle they sold to me as basic customer service and to keep me as a future customer. Judging by the 300+ Yelp reviews with an average rating of 2.5 Stars, I guess that's just par for the cours More

Used Car Purchase Experience Mr. Simon Gendelman was much more than just a sales rep. From the very first minute, he was asking only the RIGHT questions, without pushing on the cu Mr. Simon Gendelman was much more than just a sales rep. From the very first minute, he was asking only the RIGHT questions, without pushing on the customer. He accommodated all my needs and worked very hard to meet my desired car AND within my budget. Of course there were couple of hiccups out of his control, but within 24 hours he found a better alternative car for me. I am quite satisfied with his efforts, and am also happy to have come to know him in PERSON. More

Used Car Purchase Experience Kelly was a great sales rep to work with here. She was non pushy, understood that car buying is big financial and life decision based on family dynam Kelly was a great sales rep to work with here. She was non pushy, understood that car buying is big financial and life decision based on family dynamics and needs. Kelly allowed me to take my time inspecting the vehicle, test driving the vehicle and giving adequate time for me to discuss with my spouse prior to purchasing. She was calm and always greeted with a smile. More

Suttle and confident I love Anwar for the fact that there's no beating around the bush or heavy negotiation. He draws a deal that is unbeatable by other dealers which elim I love Anwar for the fact that there's no beating around the bush or heavy negotiation. He draws a deal that is unbeatable by other dealers which eliminates the major chunk of a buyer's research and worry. You can see in his cubicle, the collection of awards and appreciations he has received in his career. More

Very good communication with costumer very friendly behavior, very helpful guide to buy a car excellent sales man I have ever met thank you Ali behavior, very helpful guide to buy a car excellent sales man I have ever met thank you Ali More

Great Experience Cynthia was great! My girlfriend wanted a new 4Runner venture. Cynthia answered all of our questions thoroughly and made the process smooth for us. Wo Cynthia was great! My girlfriend wanted a new 4Runner venture. Cynthia answered all of our questions thoroughly and made the process smooth for us. Would definitely recommend and would buy from her again! More

Extremely good service, umar is a very helpful person who made this whole process very easy and quick. I recommend for anyone to go the dealer and ask for umar. made this whole process very easy and quick. I recommend for anyone to go the dealer and ask for umar. More