Toyota of Plano

Highly recommend Simon! Simon was excellent in assisting us purchase our new 2019 RAV4! Professional, friendly, and worked with us patiently through the entire process. Thank Simon was excellent in assisting us purchase our new 2019 RAV4! Professional, friendly, and worked with us patiently through the entire process. Thanks so much, Simon (: More

Perfect Roberto Guido is the best agent that I could ever ask for, I’m so thankful for his treatment in the process to buy my first car. 100% recommended Roberto Guido is the best agent that I could ever ask for, I’m so thankful for his treatment in the process to buy my first car. 100% recommended More

Xavier was awesome! He listened to what I wanted and being a girl, I changed my mind a couple of times. He was happy to get what I wanted in front of me so I could compare. He was great! being a girl, I changed my mind a couple of times. He was happy to get what I wanted in front of me so I could compare. He was great! More

Recent purchase of car Great experience with Peyman. Very professional, patient, no high pressure sales pitch, etc. Would highly recommend. Glad we had the honor to do bus Great experience with Peyman. Very professional, patient, no high pressure sales pitch, etc. Would highly recommend. Glad we had the honor to do business with him and love this dealership. More

Purchased brand new sienna spending 44k great experience BUT 1st vehicle service is TOTAL Disappointment from the time I made the appointment to the time I picked up the vehicle. Disrespectful and poorly tr BUT 1st vehicle service is TOTAL Disappointment from the time I made the appointment to the time I picked up the vehicle. Disrespectful and poorly trained staff. They aren’t willing to help you troubleshoot the issues with Vehicle. More

Since the moment I met Mr Ali 4 years ago when the dealer was located at Preston rd, I knew that one day I was going to buy a car with him because his customer service is outstanding. I recommended 100% was located at Preston rd, I knew that one day I was going to buy a car with him because his customer service is outstanding. I recommended 100% More

Greg Cash is a jerk! What a rude experience I had with this guy Greg Cash. I've never had such a bad experience at a dealership in my entire life. Talking down to me when What a rude experience I had with this guy Greg Cash. I've never had such a bad experience at a dealership in my entire life. Talking down to me when I asked a quesiton? Really? More

Estela Gonzalez, Jeremy Dodson and Max Hassanzadeh could not have given me a better buying experience at Toyota of Plano. Will be back for sure! not have given me a better buying experience at Toyota of Plano. Will be back for sure! More

Family Referral Means Nothing I've bought 4 vehicles over the last 10 years from Toyota of Plano. The last vehicle, a 2019 Tundra was purchased this summer from Edgar Posada & Mir I've bought 4 vehicles over the last 10 years from Toyota of Plano. The last vehicle, a 2019 Tundra was purchased this summer from Edgar Posada & Mirza Begovic. It was a positive experience. So much so when it came time for my adult daughter (27) to lease a car, I sent her to Edgar and Mirza, told her they would take great care of her and knew she would walk away with a great deal. You can imagine as a father sending his daughter into a car dealership that your confidence would have to be extremely high because after all, it new car sales, right? After taking a half-day off of work, she reached out to me and told me that she could reach a deal because her payment was going up by well over $100 a month for a 2019 and the down payment that would be required was more than she had planned. Disappointed - my impression was maybe my daughter was biting off more than she could chew with her list of "must haves". A couple of weeks went by - then I received a call from her yesterday and she had independently reached out to an internet sales guy (no prior relationship) at Toyota of Grapevine who told her he would get her in the car she wanted. Skeptical of the deal he presented I sent an email to Edgar and Mirza asking how this could be since I had trusted them to take care of her. What I received back from Edgar was a nasty email telling me it wasn't possible. Then, guess what? 10 minutes later (this time he didn't cc in his boss Mirza) he admitted that he was filtering the wrong source on Toyota of Grapevines website. Needless to say, I was surprised by his email because he didn't have his facts straight and second, he insulted me as a customer. Three hours later, I received a call from my daughter who was driving home in, not a 2019 but 2020 Rav4 where her payment barely went up and her down payment was half. So much for Toyota of Planos "Friends and family". If this is how you treat family - no thanks. I'm embarrassed that I sent my daughter to two guys that didn't take care of her and two guys that I trusted. Not sure what I was thinking - this is why car salesmen have the reputation they they have. My advice to you - don't go see these guys. Go to Toyota of Grapevine where you can walk in off the STREET and get a better deal than you can from someone you've done business with. - oh and not receive a nasty email from them to add insult to injury. More

Potential Trade-In Processed Without Our Permission!!!! On Wednesday, November 20, 2019, my husband and I came in to see about how much we'd have to pay each month for a brand new Camry or CH-R. We were tol On Wednesday, November 20, 2019, my husband and I came in to see about how much we'd have to pay each month for a brand new Camry or CH-R. We were told that we'd be meeting with a certain salesman and one of the ladies at the front desk pointed him out to us and asked us to have a seat while we waited for him. As we were waiting, he began to walk towards us and took one look at us and walked the opposite direction. As if he considered us not worthy of his time or like we looked like we didn't have any money? Honestly, that was the RUDEST thing we've ever seen and it was beyond offensive! We really should've just left the place right after that but we figured we'd be GLAD to deal with anyone else other than someone like him. But boy, did it get worse after that!!! Shortly after, Zee Umar came to greet us and we told him which vehicles we wanted to look at. He was nice in the beginning but after the test drive and after we told him we were obviously not willing to pay a crazy amount each month for a car that we felt was not worth it, he became REALLY rude, EXTREMELY PUSHY and refused to take no for an answer! He used phrases like "You just need to sign the paper" when we were in the middle of trying to figure out why they were trying to get over on us with the monthly payment! He was CLEARLY angry and frustrated with the fact that we weren't pushovers and wanted to thoroughly understand what was being sold to us and at what price. His whole face turned red in anger as soon as things started to not go his way. He actually walked away from us to go and take a cigarette break!!!! He came back after a few minutes of just disappearing on us and reeked of cigarette smoke! What kind of salesman goes to take a cigarette break in the middle of a sale??? I guess we really stressed him out by taking our time with looking at the fine print! And now for the worst part of all. We had already given him our car keys in the beginning to have them value our trade-in. They offered us a decent amount for our car (the ONLY positive thing about this experience). However, the issue is that they basically held my husband and I hostage and WOULD NOT give us our car key back so we could leave the place!!! It was excuse after excuse as to why, after at least an hour, we STILL were being forced to be there when we clearly expressed our readiness to leave. And just to clarify, they held our car key for over an hour AFTER they had already checked out our car for an appraisal! So they just didn't want us to leave. We just couldn't understand why they were forcing us to be there! Finally, it got to the point where I just said forget it, I have an extra key with me and we'll just come back and get it from them later. We had to pick up our kids from school in time so we just couldn't wait any longer or continue playing their games. Zee kept on being entirely TOO persistent and finally gave us our key back when he realized we didn't care anymore that they had it. We got out to our car to get in and he comes rushing out to the parking lot trying to tell us to just take the Camry with us and keep it overnight. We told him we didn't want the car and that we were leaving. He brought us our car key and it actually had a blue tag on it with all of our vehicle's information on it. And that's when we realized why they didn't want to give us our key back. THEY PROCESSED OUR CAR AS A TRADE-IN WHEN WE NEVER AGREED TO DO THAT!!!! He had already "sold" us the Camry even though we never even agreed to buy it! We hadn't signed any paperwork stating we'd buy or anything like that! As we were driving off the lot, Zee called us REPEATEDLY!!!! He called my husband's phone AT LEAST four or five times and called my phone at least three or four times all within a matter of a few minutes immediately after we were driving off the lot! We told him NUMEROUS times that we just were not interested in what they were wanting us to pay just to drive a Toyota Camry! I ended up having to block his numbers from my phone! A few days later, I get an email from Toyota congratulating me on my purchase of a new Toyota Camry, advising me to register my new vehicle through some program called "Toyota Owners". He clearly processed a sale that wasn't even a sale and now Toyota thinks I'm driving their car! I was going to write this review the same day that I got the initial email from them but life happens and I didn't end up doing it. This morning, I get another email asking me to do the same thing. So that's what prompted me to go ahead and write this review. I'm not sure whats going on over there but my husband and I both agreed that this was THE ABSOLUTE WORST experience we could ever have hoped to NOT have with a dealership!!! I will NEVER return to this place ever again! And now I'll be calling over there just to make sure that we aren't going to be charged for a car that we don't even own! All this over a Camry that wasn't even my first choice. Though I liked the car, I told Zee that I was way more interested in a C-HR but he didn't even bother showing me what I truly wanted. He just wanted to sell me what HE wanted to sell me. Not what I actually wanted! Just an all around HORRIBLE salesman! Oh yeah, the finance guy named Max also made our experience a bit more horrible but I'm really not going to get into that right now. It's just way too much to type and I've already written a book here. This has taken up enough of my time. Basically, he just didn't listen to our preferences or needs AT ALL! More