Toyota of Portland

No followup 3 phone calls, 6 emails and still can't get information on buying a new truck. Trying to get information on a model with specific extras. Even chatt 3 phone calls, 6 emails and still can't get information on buying a new truck. Trying to get information on a model with specific extras. Even chatted with the general manager and still can't get an email to see if they can get the truck in. Guess this place is not interested in making a cash sale! Don't bother going in, it's not worth your time. More

They got the job done! I went in to purchase a new Rav 4 Hybrid. As the inventory of these vehicles was still trickling in slowly at that time, the "in stock" options were I went in to purchase a new Rav 4 Hybrid. As the inventory of these vehicles was still trickling in slowly at that time, the "in stock" options were limited. I was steadfast about what I wanted, but these guys worked hard to get me exactly what I came for. While I waited a few days for the my vehicle to arrive, they even hooked me up with a loaner car to use. It wasn't the quickest process in the world but they persevered every step of the way and in the end I was very happy with their level of service and professionalism. More

Car Purchase Abraham and Jared were great and helped us find our new car! No hassle, no gimmicks - very straightforward transaction. After visiting other Portland- Abraham and Jared were great and helped us find our new car! No hassle, no gimmicks - very straightforward transaction. After visiting other Portland-area dealers, we are happy we went with Toyota of Portland. Thanks! More

Walked in to test drive, walked out with a new ride! Toyota of Portland on Broadway is wonderful. I worked with Hansel Sin and I felt he really listened and met my needs. I wanted to test drive the Toyot Toyota of Portland on Broadway is wonderful. I worked with Hansel Sin and I felt he really listened and met my needs. I wanted to test drive the Toyota RAV4 Hybrid and potentially a Lexus NX. While looking for the hybrid, Hansel asked if I wanted to look at the RAV4 Adventure since it had more offroading capabilities and the sportier body build that I really wanted. His recommendation introduced me to a car I hadn't even thought of and I was beyond happy with the vehicle. He was able to also assist me in securing great financing AND got back to me in regards to a few lingering questions I had. I really appreciated his honesty and thoughtfulness, as well as the timely manner in which he operated. Everyone at the dealership has truly been delightful. From the online inquiries manager to the finance specialist. Highly recommend checking out the team there! More

Toyota of Portland really helped me out Toyota of Portland was the only dealership that had my best interest and out of all three dealers in Oregon Toyota of Portland was the best I would de Toyota of Portland was the only dealership that had my best interest and out of all three dealers in Oregon Toyota of Portland was the best I would definitely recommend this to everybody I know More

Quick and helpful I went in to get the aux battery replaced on my Prius. Parts were in stock and I got an appt the day I called. Done in 2 hrs. While there, I picke I went in to get the aux battery replaced on my Prius. Parts were in stock and I got an appt the day I called. Done in 2 hrs. While there, I picked up a new tiny blade for the rear wiper and struggled to install it. One of the service associates came over, put on gloves and after a 10 min battle got the wiper blade installed while I waited. I would either have broken it or needed a few hours. Can't say enough good things about how nice they were to help out for free. More

That’s service I walked out to my car to head into work. One of my tires was nearly flat, and the low pressure gauge was on. I took is straight to Toyota of Portland I walked out to my car to head into work. One of my tires was nearly flat, and the low pressure gauge was on. I took is straight to Toyota of Portland’s service center. They promptly examined it, and found a nail within no time. They said it could be patched, and said it would take 1-1.5 hours, and offered car service. I decided to wait, and have breakfast at Pine State Biscuits. They called me in about 40 mins to say it was done! That was all without an appointment too. More

Time Taken Advantage Of I had my first deeply negative experience at Toyota of Portland. So much so, I’m considering going somewhere else for routine maintenance and oil ch I had my first deeply negative experience at Toyota of Portland. So much so, I’m considering going somewhere else for routine maintenance and oil changes. I had scheduled a 2pm oil change and 95,000 maintenance service (because a service card reminder was sent to my house & my mileage was over my oil change sticker). Even with having an appointment, walk-ins were accepted before me. When I was told that my appointment would take 90-minutes, my appointment wasn’t complete until 3.5 hours later. My oil wasn’t changed even though I requested it to be done. I wasn’t notified about this until check out. It took over 3.5 hours to rotate my tires. I left feeling deeply offended that my time was taken for granted. I feel that Ian was a fantastic service advisor. Yet, I feel like Ian was clearly trying his best & was overworked. It was painful to see Ian do his best to quickly help everyone while I saw 10 other Toyota workers just standing/sitting around. Seems like a management problem to me. If anyone could have communicated these things to me (not changing my oil, time taking longer than predicted), I could have adjusted my day appropriately. I’m so upset. My hope by leaving this review that this is a wake up call that Toyota of Portland needs to take people’s time more seriously & be more open to communicating with their clients about timelines. And to not send mixed messages about needing to get service/oil change then not doing it when I’m there. (I wrote this review twice to Toyota of Portland to see if they can somehow make this wrong a right before posting on social media... no reply.) This was such a horribly offensive experience. More

Great experience I had a great experience with Broadway Toyota. All the way from buying truck, to installing new rims, to servicing vehicle. Casey and Jefferson were g I had a great experience with Broadway Toyota. All the way from buying truck, to installing new rims, to servicing vehicle. Casey and Jefferson were great! More

Routine maintenance of Toyota Camry Exceptional and fast service! I came in for a routine oil change and some recalls on my vehicle. I was in and out within an hour and a half, and was k Exceptional and fast service! I came in for a routine oil change and some recalls on my vehicle. I was in and out within an hour and a half, and was kept up to date with texts the whole way through. Thanks! More