Toyota of Portland

Unfortunately I’ve had multiple negative encounters here. The first was an overzealous salesman. There was an error on the car fax report for our trade in (they told us it would have to go to auction and cou The first was an overzealous salesman. There was an error on the car fax report for our trade in (they told us it would have to go to auction and could only give us less than half its value) and kept pushing us to purchase a new car. We let him know we needed to fix the error before continuing but he kept pushing for a sale. The next encounter, I communicated via text about our budget for a new vehicle and what we were interested in. Two different sales members told me they had plenty of what we were looking for and to come in. Having a toddler makes it difficult for me to spend hours at a dealership. I expressed that and was told I wouldn’t be wasting my time. I asked for them to send me a few options and I could come in if there was something I was interested in. They sent over options and all the cars sent were $12-15k over the budget. I sent over a used one I liked and said I like this but again my budget is “x”. They then made a snarky comment that he couldn’t get me a $13,000 discount. Really unfortunate because I just purchased a new highlander at another dealership and will now have two Toyotas that I will for sure service elsewhere. More

This is the worst dealership. Expensive oil changes, ignorance with pending campaign recalls, and they no longer offer Lyft rides anymore. They noticed my skid plate hanging and t Expensive oil changes, ignorance with pending campaign recalls, and they no longer offer Lyft rides anymore. They noticed my skid plate hanging and they skimped and did not replace two missing bolts even though my truck is well under warranty. What a joke of. Dealership. Avoid xx all costs. Oh and they still have outrageous markups on new vehicles! Pure greed! More

I had an amazing experience at their service department. Andrew Blaine was incredible to work with regarding my issue. I would recommend this dealership over and over again. Andrew Blaine was incredible to work with regarding my issue. I would recommend this dealership over and over again. More

As a father, I co-signed on the purchase of my 20yo daughter's first car with a large down payment and private financing. They sat on the finance paperwork for so long (months), the loan expired. When daughter's first car with a large down payment and private financing. They sat on the finance paperwork for so long (months), the loan expired. When we re-applied, rates had gone up, costing us an extra $500+ over the life of the loan. What did they teach my 20yo about major purchases? 1. Salesmen and finance associates are complacent, lack attention to detail, and can't be trusted to do what they say. 2. The peace of mind one hopes for when working with "pros" and spending this kind of money - don't expect it. Did they treat my daughter as they would treat their own? The most unnecessarily protracted car buying experience of my 50 years on this planet. J.F. More

I’m just adding my complaint about waiting an unreasonable amount of time even though I made an appointment. It took over three+ hours for an oil change and service check. I won’t come here again unreasonable amount of time even though I made an appointment. It took over three+ hours for an oil change and service check. I won’t come here again. More

Just lied through the whole process. Young salesman (Brandon) sent me through the whole buying process. 2hrs needed 2 more signatures. Why, they wanted me to buy a car they didn’t have. Young salesman (Brandon) sent me through the whole buying process. 2hrs needed 2 more signatures. Why, they wanted me to buy a car they didn’t have. I was there to put 1K to hold it. He new it there was no misunderstanding. Yet he put me through the whole process. SOB’s also want 500 bucks for gps tracking incase the car is stolen from their lot. They say it’s for your benefit. Isn’t that’s what auto insurance is for. I’m sure my credit took a hit because of this xxxxxxxx More

Don’t let them touch your car. The worst service for Toyota in the Pdx area. They destroyed my cats with injector service then wanted 3000 plus 700 labor to fix. I had a good shop The worst service for Toyota in the Pdx area. They destroyed my cats with injector service then wanted 3000 plus 700 labor to fix. I had a good shop fix what they broke for 1091.70. I will never use them again. I would love to rate them less than one star. More

Dropped my car off for a tune up at 7:45. I spoke with the service tech about getting a spare tire for when I’m somewhere remote because the car came with a fix-a-flat and it wasn’t helpful w I spoke with the service tech about getting a spare tire for when I’m somewhere remote because the car came with a fix-a-flat and it wasn’t helpful when I was out in the middle of nowhere. He pulled up some tire options and helped me pick one out. He said it’d be 3-4 hours. I got a call at 1:27pm. They send a Lyft for me. Through talking with the Lyft driver, I realized I didn’t order a wheel, and just having a tire wasn’t going to help me if I’m in the middle of nowhere. When I got to the dealership, I apologized to the service tech and told him I didn’t want just the tire. He seemed annoyed, but I was also annoyed that he didn’t tell me about the wheel, or help me think this through when I told him what I wanted the spare for. He told me to wait while they took the tire out of my trunk. When I was helped again, it was a different guy. I asked why and he said they were behind on lunch breaks. As we’re finishing up, the original service tech comes back to his station helping another customer. Neither of them would look me in the eye. The whole experience felt like I was being milked for all I’m worth, with little to no actual customer service from people who don’t seem to care about people and lack communication skills. I ended up spending $300 dollars for a 25,000 tune up. What?! The original tech told me I wouldn’t need a synthetic oil change for my hybrid for 10,000 miles, and then the sticker they put for my next service is in 5,000 miles. Soooo I know the message is going to read “contact the dealership” in few months and I won’t be able to remove it from the message center until I go. I feel like generally I’m an easy target for salesmen, but this service was so bad that even I could see it. Either the employees are severely overworked/underpaid, or lack little knowledge about their job or both. More

One of the worst experience I've had in a Toyota dealership. Was looking for a new RAV4 Prime. Found the vehicle on Toyota site, contacted the dealership from there. Sales person quoted a higher pri dealership. Was looking for a new RAV4 Prime. Found the vehicle on Toyota site, contacted the dealership from there. Sales person quoted a higher price than what was shown through SmartPath online purchase option on Toyota site offered by the dealer. Mentioned it to the sales person and he said "no problem just bring the evidence and we will honor". Drove all the way from Washington to the dealership in Oregon only to find out that they would not sell the car without an additional markup of $3200. They had already quoted a price that was $1800 higher than MSRP with some dealer accessories. When I asked why, the answer was my manager will not allow, I am not in the internet sales etc. Ended up leaving the dealership and initiating the purchase online since it was still showing the same low price. Every time I initiate the purchase online the status goes to "Dealer processing" and in a couple of hours back to "canceled" with no explanation or anybody reaching out. I subsequently got emails from the Internet sales manager and Customer care specialist asking me how my experience was and I wrote them about the experience. No response after that. This dealership is a joke. Please save yourself time and effort by avoiding them. More

I had a service scheduled and told them I would wait. I was told about an hour. After driving 28 miles from my house I arrived and was told to leave it all day possibly until the next. When I told the I was told about an hour. After driving 28 miles from my house I arrived and was told to leave it all day possibly until the next. When I told them I had an appointment they were t concerned. I asked for a loaner but they would not provide one. They said they’d pay for a lift until I told them how far I needed to go then I was told “Nevermind”…. A simple call to let the customer know that an hour appointment is no longer an option would have avoided all this. Never returning. More