Toyota of Richardson

We went to several different dealerships, as well as 3 trips to Toyota Richardson, looking for a hybrid car we like, and it was only Steven Willeford who made us feel that we can get our car. He was so pr trips to Toyota Richardson, looking for a hybrid car we like, and it was only Steven Willeford who made us feel that we can get our car. He was so professional yet we felt that he cared for us. Although we have to wait wait for a month for the car, when it came we weren't disappointed, from the make, to the color and what it can do, Mr Steven patiently assisted us. not so techie people. He was so awesome thatwe highly recommend him when you passed by the Dealership. More

Terrance Horton was the salesman who helped me, and he was amazing! A great negotiator who fought to get me the best price possible! 10/10 recommend! was amazing! A great negotiator who fought to get me the best price possible! 10/10 recommend! More

Highly recommend this dealership. When you go ask for Jon. He’s positive, efficient & makes sure he explains the buying process to you. He also did everything he promised us he would When you go ask for Jon. He’s positive, efficient & makes sure he explains the buying process to you. He also did everything he promised us he would do. We will be buying all of our cars in the future from Jon! More

JP(Jon) took excellent care of me. From the first car I came in to look at to going back to the drawing board and finding me just what I was looking for. He was honest and I didn’t thi From the first car I came in to look at to going back to the drawing board and finding me just what I was looking for. He was honest and I didn’t think that was possible at a car dealership. Even had a great sense of humor to make the whole ordeal a bit of fun. And his finance partner also made the experience A1. Had me in and out in less than 15 minutes to sign the final paperwork. More

I live in Princeton,TX with McKinney Toyota 5miles from my house thou I went to Toyota Richardson as it came highly recommend from multiple friends, I also, waited 5 months for my car which I had NO issues my house thou I went to Toyota Richardson as it came highly recommend from multiple friends, I also, waited 5 months for my car which I had NO issues! Thou I have had the Worst experience ever with the Service Department. Was insulted upon arrival by a person in the Bay Area I was in the far right lane behind 3 vehicles it seems this man wanted me to move to the lane on the left instead of waking approximately 10ft to my car to speak with he stood in the bay waving and distinctly pointing to me continuously to where initially I wasn’t even sure he was referring to me. I got angry with this man and said you don’t need to be an a** about it you could have walked over to my car and he said no he could NOT! I was the treated as if I was nobody and did not care if I came to the service department. Service person Greg said that I cussed out his employee which was not true as well as he did not even feel the man in the bay was incorrect even stated he wasn’t not and I was and he wasn’t going to even apologize for the man treated me as well as stated it was correct the man could not walk 10ft to ask me to move to the other lane. Greg treated me as if I was unimportant and as well as was NOT knowledgeable about the ZakTek product I had to look up the information on the internet. My Rav4 was not completed properly initially on Day 1 on the 2nd day when I arrived to pickup my Rav4 there was a scratch on my passenger door. Also, on Day 2 I was advised that I should of had a booklet to be aware of what was included with the ZakTek my thought would be I should be able to trust the dealership and service person to know the information. On Day 1 when I picked up my car and it still had the coating residue, bugs stuck, buff marks was told by Greg that a LIGHT WASH is completed and that I should of been told to have my car wash prior to arriving. After going to the ZakTek website and learned that the process was bug and tar spots are removed, front grill and bumpers, plus a multitude of other items are included and when I advised Greg he advised that he wasn’t fully aware a that ZakTek recently changed what was included….Interesting as ZakTek said their process hadn’t changed… The start of the lies…. Day 1 my husband asked to speak to a Manager and was told by Greg he was the Manger. Seems that was a lie as Scott King has an office with decals on his window stating Service Manager and Noel Hanback has door stating Parts and Service Director someone is lying somewhere! Also, when I asked how I can feel comfortable coming back to the Richardson location since I have to bring my vehicle back to purchase location to ensure my ZakTek coverage continues I was told I can go to the Richardson sister location. I am sure I won’t hear from anyone as I don’t have confidence any longer. More

Rob Bauer was very profesional , and help me and got me out the doors very quickly !! Definitely he will be the one I contact , for my new car purchase !! out the doors very quickly !! Definitely he will be the one I contact , for my new car purchase !! More

Mo, our salesman was very kind and prepared. The car was far from ready when we arrived. Then during the "negotiation" phase the very first thing they added to the quote was for 3995 for what es The car was far from ready when we arrived. Then during the "negotiation" phase the very first thing they added to the quote was for 3995 for what essentially was a Make Ready to get the car ready to sell. This is pathetic. I would not recommend doing business with them. More

This place is the definition of why people are afraid to take their vehicles to a dealership for service/repairs. 4-5 months ago I took my car in because there was a bad vibration problem when the car was i take their vehicles to a dealership for service/repairs. 4-5 months ago I took my car in because there was a bad vibration problem when the car was in idol. They recommended I replace the engine mounts, and $2000+ later the issue wasn't even fixed a little bit. This week, I took my vehicle in there again, against my better judgement to look at an antifreeze leak. They recommended I replaced the entire radiator and it would cost $1000+. I ended up fixing the issue myself at home after 15 minutes. I had a little hose that was loose. Do not take your car here for service, it's a scam. More

He was the best help. Everybody should go to him he is quick and easy. Explains everything in detail. Everybody should go to him he is quick and easy. Explains everything in detail. More