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Toyota of Richardson

Richardson, TX

4.8
2,586 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,586 reviews

April 24, 2021

We came into the dealer on April 10th, 2021 to buy a brand new corolla. We sat down with the sales associate that my son and his friend had talked to the week prior on Apr 2nd, 2021. We started to negot More

by Dinesh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Anderson
Apr 27, 2021 -

Toyota of Richardson responded

Hi Dinesh. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Jonathan Glasscock, Customer Loyalty Director, at JGlasscock@ToyotaofRichardson.com.

May 17, 2021 -

Dinesh responded

I emailed Jon and its been almost 3 1/2 weeks and have heard no response from him or anyone. What was the point of me emailing if no one was going to respond. No one is taking this seriously.

April 22, 2021

We bought a 2021 Toyota Highlander from Hector Santiago at Toyoata of Richardson. Hector made the whole experience so smooth and enjoyable. Whenever we are in need of another new car we will definitely be More

by Brandi L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Santiago
Apr 27, 2021 -

Toyota of Richardson responded

Thank you for the kind words, Brandi! I am happy to hear that we could help. Please let me know if you need anything else. --Jonathan Glasscock, Customer Loyalty Director

April 15, 2021

My first impression of Toyota of Richardson has been 0/5 stars; the used sales manager was extremely disrespectful & my time and money were not valued AT ALL. I messaged in on the "text message" feature and More

by nicolespringer2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derrell Pinnock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Clark
Apr 16, 2021 -

Toyota of Richardson responded

Hi Nicole. We appreciate you taking the time to provide us feedback. I'm very sorry to hear about your time with us and the frustration it has caused. I work with the customer satisfaction team to look into issues, like yours, to ensure we do better. I'd like to look into your situation further to see if there is anything I can do to help. Please reach out to me, Jonathan Glasscock, Customer Loyalty Director, at JGlasscock@VTaig.com.

April 06, 2021

This was the second used vehicle I have purchased from Toyota of Richardson. Theo was a very courteous salesperson. The entire ordeal wasn’t something I was looking forward to, but it was great and no o More

by T.S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Toyota of Richardson responded

Thank you, T.S.! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Jonathan Glasscock, Customer Loyalty Director

April 05, 2021

Jewel very personable and a wonderful salesperson. He was very attentive and helpful in matching me with the perfect Camry XSE. High recommend Jewel to find your dream vehicle! More

by Sting
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jewel Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Toyota of Richardson responded

Thank you, Sting! It means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Jonathan Glasscock, Customer Loyalty Director

April 01, 2021

Great people who do there best to put you in a great vehicle. Thanks to everyone that helped us out. Great second purchase from dealer. More

by edwardc2207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Toyota of Richardson responded

Thank you for the kind words, Edward! I am happy to hear that we could help. Please let me know if you need anything else. --Jonathan Glasscock, Customer Loyalty Director

March 31, 2021

Theo was awesome and is a man of his word. He honored the complimentary oil change even I had misplaced mine. Thanks again for your help Theo! More

by xomikronx
Recommend Dealer
Yes
Employees Worked With
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Toyota of Richardson responded

Glad to hear it! Thank you for taking the time to rate us. Please let us know if you need anything else in the future. --Jonathan Glasscock, Customer Loyalty Director

March 26, 2021

Just bought a 2021 TRD SPORT 4x4 from Robert. Hands down the best experience buying a car. It didn’t take too long, he was very accommodating to me. Very informative and helpful through the entire process. More

by Joseph.peet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Toyota of Richardson responded

I'm happy to hear it, Joseph! Thank you very much for taking the time to rate us. Let us know if there is anything else you need! --Jonathan Glasscock, Customer Loyalty Director

March 26, 2021

Purchased a Honda Accord for my son Robert was great to Purchased a Honda Accord for my son Robert was great to work with Wasn’t pushy like most cars salesman are If you want a car go see Robert Al More

by patino.lizett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Toyota of Richardson responded

I'm happy to hear it, Patino! Thank you very much for taking the time to rate us. Let us know if there is anything else you need! --Jonathan Glasscock, Customer Loyalty Director

March 26, 2021

Robert is a over the top dealer very friendly & knowledgeable. He made me feel comfortable purchasing my vehicle,I felt no pressure on purchasing. Thanks More

by santex29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Alicea
Mar 29, 2021 -

Toyota of Richardson responded

I'm happy to hear it, Santex! Thank you very much for taking the time to rate us. Let us know if there is anything else you need! --Jonathan Glasscock, Customer Loyalty Director

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