Toyota of Richardson

We came into the dealer on April 10th, 2021 to buy a brand new corolla. We sat down with the sales associate that my son and his friend had talked to the week prior on Apr 2nd, 2021. We started to negot brand new corolla. We sat down with the sales associate that my son and his friend had talked to the week prior on Apr 2nd, 2021. We started to negotiate and he went to talk to his manager. Took him longer than usual so we thought he might be trying to help us. He came back after a while and he ended up coming back with his manager Mark Anderson. He sat down and gave us a number that was 5 grand higher than the number we were given the week prior and was 3 grand higher than the msrp on the sticker. I asked why the number he was showing us (25k) was higher than the car's sticker. He didn't respond and just kept quiet. Then he asked what our number was and we told him and he started to get frustrated. He then told us the same story(lie) that the other two associates had told my son. The first time my son was told the story was a week prior, the first salesman told him that just a week ago they sold 20 corolla le's for msrp to a rental company. Then about an hour later of negotiating his "manager" told my son they sold 30 to rental company a week ago. Now a week later Mark Anderson told us the same story but this time a different number and time, he said that he just sold 10 corolla le's this week. My son knowing they only had a total of 3 corolla le's on their lot, called him out and asked Mark Anderson "which is it 20 cars 30 cars or 10 cars because three people told us three different numbers and times?" Then Mark responded with "I don't have to discuss that with you." (Then why did he even tell us about it in the first place.) He then got up and told us to leave in a rude manner and walked away without saying anything. Then I asked for his name and he told me that I don't deserve to know his name. Which was very disrespectful, I didn't feel respected at all. Like how would anyone treat a customer like that. I have bought from this dealership before and never been treated like this. This is the worst experience I have had in a dealership in my life and I know that you guys are better than this. I had to go find Mark's name myself since no one would give it to us. I called in to speak with the General Manager Brad Clark about what had happened and I ran around. Put on hold, hung up on, then told that he's not in call back later. No one would give me Brad Clark's number or a way to contact him. Every other dealership I have been to has never withheld the general managers info. If I had a concern or just wanted to thank them, they were always willing to talk with me and give me their info. More

We bought a 2021 Toyota Highlander from Hector Santiago at Toyoata of Richardson. Hector made the whole experience so smooth and enjoyable. Whenever we are in need of another new car we will definitely be at Toyoata of Richardson. Hector made the whole experience so smooth and enjoyable. Whenever we are in need of another new car we will definitely be going back to see him and highly recommend him to anyone that is in the market for a new car! More

My first impression of Toyota of Richardson has been 0/5 stars; the used sales manager was extremely disrespectful & my time and money were not valued AT ALL. I messaged in on the "text message" feature and stars; the used sales manager was extremely disrespectful & my time and money were not valued AT ALL. I messaged in on the "text message" feature and was connected to a sales person (KB), to whom I showed interest in a used vehicle on their lot. I let them know that I was 2.5 hours away & work a full time job, but if I liked it, I would come in for a test drive. They scheduled an appointment for me to come test drive and I was told to ask for KB. We drove in that night (& had to put in $60 worth of gas for this drive), when we arrived for my appointment, KB was not there. The used sales manager (Derrell Pinnock) said he could help, and saw my appointment come up. He left to go find the keys to the car and came back empty handed. He left once again to see if he could find them. Once he came back the second time, he insulted my low budget then tried to sell me something else. Once I asked if I could see the car I drove 2.5 hours to see, he replied with "Naahhhh, that's not going to happen, it might be in service or something. I don't know". We left and made it back home after 11:30 on a work night, without literally even setting my eyes on the car from a distance. I've called the general manager (Brad Clark), and he was supposed to be "finding" the car. I have not heard back in over 24 hours. So I guess this car was pushed off a cliff before my appointment?? I will update this review IF I ever hear back from Brad Clark. More

This was the second used vehicle I have purchased from Toyota of Richardson. Theo was a very courteous salesperson. The entire ordeal wasn’t something I was looking forward to, but it was great and no o Toyota of Richardson. Theo was a very courteous salesperson. The entire ordeal wasn’t something I was looking forward to, but it was great and no one was pushy. This dealership is further from me than several others. However, they had a great selection to choose from and better prices. I would buy from Toyota of Richardson again. Thanks, T.S. More

Jewel very personable and a wonderful salesperson. He was very attentive and helpful in matching me with the perfect Camry XSE. High recommend Jewel to find your dream vehicle! very attentive and helpful in matching me with the perfect Camry XSE. High recommend Jewel to find your dream vehicle! More

Great people who do there best to put you in a great vehicle. Thanks to everyone that helped us out. Great second purchase from dealer. vehicle. Thanks to everyone that helped us out. Great second purchase from dealer. More

Theo was awesome and is a man of his word. He honored the complimentary oil change even I had misplaced mine. Thanks again for your help Theo! the complimentary oil change even I had misplaced mine. Thanks again for your help Theo! More

Just bought a 2021 TRD SPORT 4x4 from Robert. Hands down the best experience buying a car. It didn’t take too long, he was very accommodating to me. Very informative and helpful through the entire process. the best experience buying a car. It didn’t take too long, he was very accommodating to me. Very informative and helpful through the entire process. Robert is definitely not the stereotypical car salesman he cares about the people he’s helping and makes it as easy as possible. I would absolutely recommend Robert alicea as a salesman(&TOR) to my friends and family!! More

Purchased a Honda Accord for my son Robert was great to Purchased a Honda Accord for my son Robert was great to work with Wasn’t pushy like most cars salesman are If you want a car go see Robert Al Purchased a Honda Accord for my son Robert was great to work with Wasn’t pushy like most cars salesman are If you want a car go see Robert Alicea he’s the man More

Robert is a over the top dealer very friendly & knowledgeable. He made me feel comfortable purchasing my vehicle,I felt no pressure on purchasing. Thanks knowledgeable. He made me feel comfortable purchasing my vehicle,I felt no pressure on purchasing. Thanks More