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Toyota of Richardson

Richardson, TX

4.8
2,586 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,586 reviews

December 22, 2020

Hector is a very helpful salesman he knows his vehicles he’s not going to let u get in something that’s not for u. Willing to work with you to get the car you want. He’s Also a man of his word if he tells More

by Rs4l16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Santiago
Dec 23, 2020 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Brandi Binkley, Customer Loyalty Manager

December 22, 2020

Hector was great! He listened to what I was looking for and found me exactly what I wanted! He did a great job and would definitely recommend Hector to anyone looking for a great car buying experience. More

by ray D
Recommend Dealer
Yes
Employees Worked With
Hector Santiago
Dec 23, 2020 -

Toyota of Richardson responded

We're so happy to hear it, Ray. Thank you for taking the time to rate us. Please let us know if we can help with anything in the future. --Brandi Binkley, Customer Loyalty Manager

December 11, 2020

I recently bought my car in Toyota of Richardson. it was a great experience. Theo the sales Representative that helped me and my family was very professional and time efficient. I am well pleased with the More

by bereketnat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Toyota of Richardson responded

Thank you for taking the time to rate us! I am happy to hear that we could help you find the vehicle you were looking for. Please let me know if you need anything else. --Brandi Binkley, Customer Loyalty Manager

December 10, 2020

Theo helped us through the whole process. He listens and is relatable. Also, from the way he was concerned with our comfort we could understand that he is interested in our long-term satisfaction with the v More

by ababachisha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Toyota of Richardson responded

Happy to hear it! I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Brandi Binkley, Customer Loyalty Manager

December 10, 2020

Lee Schuster is my service advisor at Toyota of Richardson. Lee maintains a high level of customer service, and really attends to his customers needs. I recently had my 4Runner serviced, due to a More

by mary.krzys-wheeler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Toyota of Richardson responded

We're so happy that our team member gave you the impression we strive to provide. Thank you for letting us service your vehicle, Mary. Please keep us in mind for all your service needs. --Brandi Binkley, Customer Loyalty Manager

December 09, 2020

I would like to thanks Theo Jones for helping me with my purchase. The only reason I came back to ToR was Theo. I had a few options to purchase the same model, but wanted my business to go to a good man l More

by texaggietex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Toyota of Richardson responded

Thank you for taking the time to rate us and share your experience! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Brandi Binkley, Customer Loyalty Manager

December 08, 2020

Yesterday 12/7/2020, I called the used dealership regarding a vehicle. Mr. Amin picked up the call and was very courteous. He inquired as to what can he help me with? I told him that Iam interested i More

by alifaridi1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amin
Dec 10, 2020 -

Toyota of Richardson responded

Hi Ali. We are incredibly sorry that this happened to you. We always appreciate feedback from customers, and we are so sorry to hear the impression you have been left with. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Brandi Binkley, at Bbinkley@vtaig.com, so we can discuss your concerns.

December 08, 2020

Hector was phenomenal to work with! He made the car buying experience easy and fun throughout. Hector was so friendly and transparent, he helped me find the perfect car for my commute and finances! I w More

by MiaW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Santiago
Dec 09, 2020 -

Toyota of Richardson responded

Thank you for the kind words, Mia! I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Brandi Binkley, Customer Loyalty Manager

December 02, 2020

Just purchased a vehicle from Toyota of Richardson. Theo, Aaron, and Derrell were very professional and their customer service was amazing! They not only assisted me with the purchase of my vehicle- More

by shermoham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrell Pinnock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grimshaw
Dec 03, 2020 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Brandi Binkley, Customer Loyalty Manager

December 02, 2020

Robert was such a pleasure to work with that we ended up buying 2 vehicles from him in the same day! He answered all questions and made sure we got everything we were wanting! He will be our lifetime car sa More

by blero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Toyota of Richardson responded

Thank you, Blero! I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Brandi Binkley, Customer Loyalty Manager

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