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Toyota of Richardson

Richardson, TX

4.8
2,562 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,562 reviews

September 22, 2020

Robert Alicea is an excellent person. He was helpful and patience with us. I would highly recommend you ask for him. Syed Ali in financing explain everything to us. He helped us get the lowest rate for our More

by JLopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syed Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Toyota of Richardson responded

Thank you for the kind words! I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Brandi Binkley, Customer Loyalty Manager

September 21, 2020

Your customer service agent Theo Jones is a very helpful agent. He is knowledgeable and was able to help me to buy my car at Toyota of Richardson. More

by yankeesbens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. --Brandi Binkley, Customer Loyalty Manager

September 19, 2020

Theo was great but frustrated that I still had to haggle internet price guarantee with manager, came to an agreement but paid more than originally quoted price More

by jdegruy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grimshaw, Brad Clark
Sep 21, 2020 -

Toyota of Richardson responded

Hi! We appreciate you taking the time to write a review. Here at Toyota of Richardson, we are dedicated to getting our customers the very best price possible. We are sorry if you feel that you didn’t get a good deal. Please reach out to me, Brandi Binkley, at Bbinkley@vtaig.com to discuss your concerns.

September 14, 2020

My wife and I bought a car from Robert at Toyota of Richardson a few months back. So when we needed to look at a new car we didn't have a second thought about where we were buying from. Robert is so More

by Aaron Escamilla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Toyota of Richardson responded

Thank you, Aaron! I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Brandi Binkley, Customer Loyalty Manager

September 13, 2020

Brad Clark made promises to me, that almost 4 weeks on have not been met. He promised I would be contacted for an appointment, I am still waiting. He was doing everything he could to get me to come back t More

by britscorp
Recommend Dealer
No
Employees Worked With
Brad Clark
Sep 14, 2020 -

Toyota of Richardson responded

Hi, thank you for your feedback. I never want a customer to feel ignored while visiting us. Please reach out to me, Brandi Binkley, at Bbinkley@vtaig.com so I can speak with you about earning back your trust.

Sep 18, 2020 -

Toyota of Richardson responded

I personally got involved after learning of this issue and took immediate action Our service dept recovered the vehicle from the customers home and did a complete and thorough evaluation at the Dealership. After diagnosing and servicing was complete, the customers car was completely detailed and returned to the customers home. Our goal was to provide same day service with maximum convenience to the customer. I appreciate being made aware of the circumstance and appreciate the customer’s patience to allow us to correct Brad Clark General Manager Toyota of Richardson

September 12, 2020

He literally worked miracles for me was extremely patient and is so honest. If you go here ask for Juan he’ll do you right! More

by niamey1994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Fernandez
Sep 14, 2020 -

Toyota of Richardson responded

Thank you, Niamey! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Brandi Binkley, Customer Loyalty Manager

September 11, 2020

By far the smoothest transaction I’ve had at any car dealership. Cody is the best salesman I’ve dealt with and I’ve dealt with a lot since I’ve retired from the car business. Professional courteous get More

by Lionswow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Tunstall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Brandi Binkley, Customer Loyalty Manager

September 11, 2020

Cristhian was the most patient and kind salesperson. It was a real pleasure to have him help me. I had not bought a car in years so it was a bit stressful, but Cristhian made it a bit easier. He even made More

by clandry6
Recommend Dealer
Yes
Employees Worked With
Cristhian Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. --Brandi Binkley, Customer Loyalty Manager

September 09, 2020

Patrick was a pleasure to work with. Buying cars can be stressful but Patrick was so easy to work with, no double talk, no switching numbers around, no excuses. He gave me a deal we shook (fist bumped) on More

by louis-in-richardson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Williams, Patrick McClenan
Sep 09, 2020 -

Toyota of Richardson responded

Thank you for the kind words! I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Brandi Binkley, Customer Loyalty Manager

September 09, 2020

Theo was so great and helped me (1st time car buyer) out tremendously. I will definitely be recommending him to anyone looking for a car! More

by jackson.wisdorf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Toyota of Richardson responded

Thank you for sharing your experience, Jackson! Please let us know if we can help you with anything in the future. --Brandi Binkley, Customer Loyalty Manager

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