Toyota of Richardson

they fit every story you heard about crocked car salesmen Toyota of Richardson is the epitome of crooked car salesman. the whole lot of them. if you are in Dallas , shop any other Toyota or you are guarante Toyota of Richardson is the epitome of crooked car salesman. the whole lot of them. if you are in Dallas , shop any other Toyota or you are guaranteed to have to keep an eye open for their deceit. They refused to give me a copy of my contract, stating they needed a copy of the insurance. I cannot insure it or take possession of it without knowing whats in the contract. drove there to get a copy of the contract and was informed they had insured the car, so now a copy of the contract could be made available. one look at it and it was evident why they had to withhold a copy of the contract, it had $3500 IN UNSCRUPULOUS CHARGES. i requested to cancel the deal to which they replied. It has already funded. No worries lets call the finance company and I can a. get them to reverse it or b. use my financing at another dealership. they replied this cannot be done as they has already applied tax title and license fees to the state with my downpayment. Bear in mind . AT NO POINT IN THIS PROCESS DID THEY HAND ME THE CAR KEYS!!!!!! So its been a week of them telling me I signed and I need to come and get the car and I am telling them I want to buy my car with someone else but they insist on holding may down payment hostage because I changed my mind to go with another deal. BTW , they told me the car, that I never drove off their lot, is now considered used and they must account for that loss. More

Robert Alice’s made my first car buying experience so easy and enjoyable! Despite the pandemic, we got top notch service! Robert was very patient and explained the process very well. Highly recommend a v easy and enjoyable! Despite the pandemic, we got top notch service! Robert was very patient and explained the process very well. Highly recommend a visit to Toyota of Richardson to see Robert!! More

Terrible experience at Toyota of Richardson. The Finance Manager added 2 warranties that I did not agree to. I had to Visit the dealership over 7 times this month to resolve the issue, and they gave me the Manager added 2 warranties that I did not agree to. I had to Visit the dealership over 7 times this month to resolve the issue, and they gave me the run around the first 6 visits with lies and false resolutions. This delay has cost $500+ in financing, cancellation and prorated fees. I will be filing complaints to the DMV and BBB and hope this doesn’t happen to other customers. More

Cody was awesome! So positive and full of good energy!! The manager was a bit of a jerk but everyone else was extremely friendly and helpful! The manager was a bit of a jerk but everyone else was extremely friendly and helpful! More

Hector found my perfect fit Hector was a pleasure to work with. He was attentive and all about ensuring my needs were met. He was not your stereotypical car sales man, pushing Hector was a pleasure to work with. He was attentive and all about ensuring my needs were met. He was not your stereotypical car sales man, pushing for a sale at any cost. He actually cared and presented me with options that met my requirements. He took his time and explained everything to me along the car buying process. He even shared a homemade cookie from his wife. That may sound dumb, but it is the small personal things that set people apart and Hector my friend, you are in a league of your own! I must also mention his partner Mustafa Mahmood (Business Manager) for being so patient and kind. Overall, Toyota Richardson in its entirety is where to go if you are in the market for a new car! More

Got the perfect car for me here. Hector was great- fun to work with, very helpful, and made sure I was taken care of. I do, however, wish the car was cleaned before driving it off the lot, and over a month l work with, very helpful, and made sure I was taken care of. I do, however, wish the car was cleaned before driving it off the lot, and over a month later, I am still waiting on the car’s spare key to arrive and a small additional part for the car that we noticed at time of purchase. More

Not a fan of car shopping but had a very good experience with Jewel Thomas of Toyota of Richardson recently. The process was painless and I would recommend Jewel and Toyota of Richardson. Everyone was easy with Jewel Thomas of Toyota of Richardson recently. The process was painless and I would recommend Jewel and Toyota of Richardson. Everyone was easy to work with and very knowledgeable. More

Theo was very helpful, we was able to get the deal done in a quick process. He did what he said he was gonna do, sent me pics and video of the vehicle before I drove a long ways! thanks Theo! in a quick process. He did what he said he was gonna do, sent me pics and video of the vehicle before I drove a long ways! thanks Theo! More

Excellent service. Hector went out of his way to help us find a model that would fit our needs. He took his time and was very friendly! find a model that would fit our needs. He took his time and was very friendly! More

Everyone one was extremely nice and helpful. I was done in under 3 hours. They worked with my budget and got me the best deal.. It was an easy process. Thank you in under 3 hours. They worked with my budget and got me the best deal.. It was an easy process. Thank you More