Toyota of Richardson

Great to work with I called ahead to ask if the RAV4 was still available. Manager Jeff said it was and that he would have it ready to test drive when I arrive and that h I called ahead to ask if the RAV4 was still available. Manager Jeff said it was and that he would have it ready to test drive when I arrive and that he would have a sale rep available. Upon arrival Jeff introduced me to Robert Alicea. Robert was excellent to work with. The test drive and his explanation of the features and the process were great. Robert took the time to answer all my questions and when picking up the vehicle after a few days, Robert took the time to explain and show the connectivity features to both myself and my wife. Truly impressed with Robert and his associates. More

Love Bruce Donnelly.Great Service and will recommend Love Bruce Donnelly. Great Service and will recommend friends and family. The service department was efficient and Mr. Donnelly was a pleasure to wor Love Bruce Donnelly. Great Service and will recommend friends and family. The service department was efficient and Mr. Donnelly was a pleasure to work with. More

Smooth service at the dealership. HORRIBLE experience Smooth service at the dealership. HORRIBLE experience with the MyTFS app trying to reserve an appointment. The navigation is horrible. On Monday, Smooth service at the dealership. HORRIBLE experience with the MyTFS app trying to reserve an appointment. The navigation is horrible. On Monday, eventually got to Richardson dealership in the app and reserve appointment for 9:10am Tuesday. Arrived at dealership Tuesday and no appointment found. They got me in anyway and had smoothest visit in a long, long time. Usually have to wait close to 2 hours in the past and get out another 2 hours later. Today was a great experience. Kevin was great. Toyota apps is another issue. Experience filling out this survey on an Android phone is still clumsy like the MyTFS app. The green check mark in a green circle is in the way, covers up typing in this box. Service department selection only showed one person, not Kevin. Time to dump DR Media Holdings LLC. FAST. More

I am a Very Happy Customer , Mr. Waleed Khan & Mr. Sayed Ali are Great , Wonderful Customer Service & Care , above & beyond ... My 10Star for both of them ⭐️ Ali are Great , Wonderful Customer Service & Care , above & beyond ... My 10Star for both of them ⭐️ More

Great sales.and finance departments. Reasonable prices A a a a a a a a a a a a a a a a a a A a a a a a a a a a a a a a a a a a More

Toyota of Richardson delivers exceptional service! Lee Schuster is an Outstanding Service Advisor!! Thank you for the quality and professional service you consistently provide each time!! Schuster is an Outstanding Service Advisor!! Thank you for the quality and professional service you consistently provide each time!! More

Refused service because I bought from another Toyota Dealer Toyota said I must continue to work with this dealer because I brought my vehicle in to them for diagnosis, but this dealer constantly wouldn't do the Toyota said I must continue to work with this dealer because I brought my vehicle in to them for diagnosis, but this dealer constantly wouldn't do their part, finally refused to contact me, and refused to work with Toyota about the issue and inform me about it. Caused me problems with warranty/buyback, because Toyota is saying they haven't heard updates from the dealer, so their last info is that nothing is wrong with my vehicle. The dealer's reason for this was that you bought the vehicle from another dealership so you shouldn't have brought it to us in the first place. But I brought it to them for a second diagnosis per Toyota's instructions. You're supposed to be able to take your vehicle to any Toyota dealership. More

Been going back o their service department ever since I bought my Toyota. Initially I went through a few service staff, but I finally found a service rep that I can trust and count on - Brandon Phillips bought my Toyota. Initially I went through a few service staff, but I finally found a service rep that I can trust and count on - Brandon Phillips. I was impressed with him that we’ve bought another Toyota with Toyota if Richatdson. No prize for guessing who will be our service person ... yup, Brandon 👍 More

Very professional, kind, and courteous staff. Quick and efficient service. Was greeted with a smile and very encouraging words concerning service. Service was completed within time frame Mr. Schuster gav efficient service. Was greeted with a smile and very encouraging words concerning service. Service was completed within time frame Mr. Schuster gave me. More